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Ingwald, Anders
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Algabroun, H., Al-Najjar, B. & Ingwald, A. (2019). Assessment of the impact of maintenance integration within a plant using MFD: A case study. In: Joseph MathewC.W. LimLin MaDon SandsMichael E. CholettePietro Borghesani (Ed.), Asset Intelligence through Integration and Interoperability and Contemporary Vibration Engineering Technologies: Proceedings of the 12th World Congress on Engineering Asset Management and the 13th International Conference on Vibration Engineering and Technology of Machinery. Paper presented at 12th World Congress on Engineering Asset Management (WCEAM, Brisbane, 2 – 4 August 2017 (pp. 61-71). Springer
Öppna denna publikation i ny flik eller fönster >>Assessment of the impact of maintenance integration within a plant using MFD: A case study
2019 (Engelska)Ingår i: Asset Intelligence through Integration and Interoperability and Contemporary Vibration Engineering Technologies: Proceedings of the 12th World Congress on Engineering Asset Management and the 13th International Conference on Vibration Engineering and Technology of Machinery / [ed] Joseph MathewC.W. LimLin MaDon SandsMichael E. CholettePietro Borghesani, Springer, 2019, s. 61-71Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

In the recent decades the recognition of maintenance as an effective part of the company competitiveness has grown. In order to enhance maintenance performance and its positive impact, integration with the rest of the plant activities should be planned and performed. In this study, Maintenance Function Deployment model was applied on a real data of a case company. The model was used to analyse the company’s production with respect to the business and economic variables. This was done first through finding loss causes of the strategic goals of the case company, then breaking down these causes and their costs into their root causes. Based on economic estimations, the results show that the major root causes behind losses are insufficient training of personnel and lack of maintenance integration. It is concluded that properly considering the integration of maintenance within the company’s activities, reduces loss and improves the company’s performance. Also, that applying MFD eases the identification of the root-causes behind losses as well as quantifying and prioritizing the economic losses. © Springer Nature Switzerland AG 2019.

Ort, förlag, år, upplaga, sidor
Springer, 2019
Serie
Lecture Notes in Mechanical Engineering, ISSN 2195-4356, E-ISSN 2195-4364
Nationell ämneskategori
Annan maskinteknik
Forskningsämne
Teknik, Systemekonomi
Identifikatorer
urn:nbn:se:lnu:diva-82728 (URN)10.1007/978-3-319-95711-1_7 (DOI)2-s2.0-85056649730 (Scopus ID)978-3-319-95710-4 (ISBN)978-3-319-95711-1 (ISBN)
Konferens
12th World Congress on Engineering Asset Management (WCEAM, Brisbane, 2 – 4 August 2017
Anmärkning

Export Date: 22 May 2019; Book Chapter

Tillgänglig från: 2019-05-27 Skapad: 2019-05-27 Senast uppdaterad: 2019-08-30Bibliografiskt granskad
Kans, M. & Ingwald, A. (2019). Modular-Based Framework of Key Performance Indicators Regulating Maintenance Contracts. In: Joseph Mathew C W Lim Lin Ma Don Sands Michael E. Cholette Pietro Borghesani (Ed.), Asset Intelligence through Integration and Interoperability and Contemporary Vibration Engineering Technologies: Proceedings of the 12th World Congress on Engineering Asset Management and the 13th International Conference on Vibration Engineering and Technology of Machinery (pp. 301-310). Springer
Öppna denna publikation i ny flik eller fönster >>Modular-Based Framework of Key Performance Indicators Regulating Maintenance Contracts
2019 (Engelska)Ingår i: Asset Intelligence through Integration and Interoperability and Contemporary Vibration Engineering Technologies: Proceedings of the 12th World Congress on Engineering Asset Management and the 13th International Conference on Vibration Engineering and Technology of Machinery / [ed] Joseph Mathew C W Lim Lin Ma Don Sands Michael E. Cholette Pietro Borghesani, Springer, 2019, s. 301-310Kapitel i bok, del av antologi (Refereegranskat)
Abstract [en]

Key performance indicators (KPI) are necessary for regulating maintenance performance, setting goals as well as for follow up and improvement. Several standards and models for measuring maintenance performance exist today, but these are mainly developed for in-house maintenance. For outsourced maintenance, which is regulated in a service contract, other kinds of KPIs are needed. The procurement of maintenance and contract forms is also changing; an alternative to the traditional maintenance contract based on fixed price and predetermined activities are the performance-based contracts. Cooperation contracts based on mutual trust and fairness for all parties are also available. New KPI models for regulating maintenance service contracts are therefore needed. In this paper, a KPI framework for maintenance contracts based on the concept of modular maintenance offerings is proposed. Modular maintenance offerings is a way to classify maintenance services offerings with increasing integration of the offering, and increasing focus on utility for the customer and the business ecosystem. The KPI framework proposes indicators for regulating contracts on three levels (resource, performance and utility level) and includes six categories of indicators: economic, technical, organisational, quality, safety and health, and relationship between actors.

Ort, förlag, år, upplaga, sidor
Springer, 2019
Serie
Lecture Notes in Mechanical Engineering, ISSN 2195-4356
Nationell ämneskategori
Tillförlitlighets- och kvalitetsteknik
Forskningsämne
Teknik, Systemekonomi
Identifikatorer
urn:nbn:se:lnu:diva-79147 (URN)10.1007/978-3-319-95711-1_30 (DOI)2-s2.0-85056660422 (Scopus ID)978-3-319-95710-4 (ISBN)978-3-319-95711-1 (ISBN)
Tillgänglig från: 2018-12-10 Skapad: 2018-12-10 Senast uppdaterad: 2019-08-27Bibliografiskt granskad
Ingwald, A. & Kans, M. (2019). Partners in maintenance: possibilities in using partnering-based maintenance contracts for Swedish railway. In: Joseph Mathew C W Lim Lin Ma Don Sands Michael E. Cholette Pietro Borghesani (Ed.), Asset Intelligence through Integration and Interoperability and Contemporary Vibration Engineering Technologies: Proceedings of the 12th World Congress on Engineering Asset Management and the 13th International Conference on Vibration Engineering and Technology of Machinery (pp. 267-276). Springer
Öppna denna publikation i ny flik eller fönster >>Partners in maintenance: possibilities in using partnering-based maintenance contracts for Swedish railway
2019 (Engelska)Ingår i: Asset Intelligence through Integration and Interoperability and Contemporary Vibration Engineering Technologies: Proceedings of the 12th World Congress on Engineering Asset Management and the 13th International Conference on Vibration Engineering and Technology of Machinery / [ed] Joseph Mathew C W Lim Lin Ma Don Sands Michael E. Cholette Pietro Borghesani, Springer, 2019, s. 267-276Kapitel i bok, del av antologi (Refereegranskat)
Abstract [en]

Traditionally, procurement of maintenance has been based on fixed price on defined work. These types of contract forms can lead to negotiations on everything not included in the price, which may result in delays and a sense of distrust when all parties primarily look after themselves. Recently, forms for cooperation based on mutual trust and fairness for all parties have been developed; partnering. Partnering is characterized by common objectives and project organization, and risk analysis. The project is created and operated in cooperation with customers, contractors, suppliers and consultants. Transparency is a cornerstone of partnering and openness is what mainly differentiates partnering from traditional contractor projects. The Swedish railway uses traditional and very detailed contracting principles. This leads to several problems, such as lack of information and knowledge transfer between parties and life cycle phases, and no incentives for quality and productivity improvements. Is applying the concept of partnering for railway maintenance a solution to these problems? If so, why is the concept not already commonly applied and what are the barriers? This paper introduces the concept of partnering and reviews current research within the area. Thereafter, the possibilities in using partnering-based maintenance in Swedish railway are discussed.

Ort, förlag, år, upplaga, sidor
Springer, 2019
Serie
Lecture Notes in Mechanical Engineering, ISSN 2195-4356
Nationell ämneskategori
Tillförlitlighets- och kvalitetsteknik
Forskningsämne
Teknik, Systemekonomi
Identifikatorer
urn:nbn:se:lnu:diva-79148 (URN)10.1007/978-3-319-95711-1_27 (DOI)2-s2.0-85056655403 (Scopus ID)978-3-319-95710-4 (ISBN)978-3-319-95711-1 (ISBN)
Tillgänglig från: 2018-12-10 Skapad: 2018-12-10 Senast uppdaterad: 2019-08-29Bibliografiskt granskad
Ennals, R., Nelson, B., Ingwald, A., Johansson, V. & Lagercrantz, V. (2018). Coping with social learning: Social and economic change through engagement. In: Hans Christian Garmann Johnsen, Halvor Holtskog and Richard Ennals (Ed.), Coping with the future: Rethinking Assumptions for Society Business and Work (pp. 187-200). London & New York: Routledge
Öppna denna publikation i ny flik eller fönster >>Coping with social learning: Social and economic change through engagement
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2018 (Engelska)Ingår i: Coping with the future: Rethinking Assumptions for Society Business and Work / [ed] Hans Christian Garmann Johnsen, Halvor Holtskog and Richard Ennals, London & New York: Routledge, 2018, s. 187-200Kapitel i bok, del av antologi (Övrigt vetenskapligt)
Ort, förlag, år, upplaga, sidor
London & New York: Routledge, 2018
Nationell ämneskategori
Annan elektroteknik och elektronik
Forskningsämne
Fysik, Elektroteknik alt Electrical engineering
Identifikatorer
urn:nbn:se:lnu:diva-82113 (URN)10.4324/9780203712894 (DOI)2-s2.0-85048822848 (Scopus ID)9781138559318 (ISBN)9780203712894 (ISBN)
Tillgänglig från: 2019-04-24 Skapad: 2019-04-24 Senast uppdaterad: 2019-06-14Bibliografiskt granskad
Ingwald, A. & Al-Najjar, B. (2018). EcoCon: A System for Monitoring Economicand Technical Performance of Maintenance. In: Engineering Asset Management 2016: Proceedings of the 11th World Congress on Engineering Asset Management. Paper presented at The 11th World Congress on Engineering Asset Management (WCEAM), Jiuzhaigou, China, 25–28 July, 2016 (pp. 85-97). Switzerland: Springer
Öppna denna publikation i ny flik eller fönster >>EcoCon: A System for Monitoring Economicand Technical Performance of Maintenance
2018 (Engelska)Ingår i: Engineering Asset Management 2016: Proceedings of the 11th World Congress on Engineering Asset Management, Switzerland: Springer, 2018, s. 85-97Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Maintenance has been treated as a cost-center although it has obviousdirect impact on company production, delivery on time, product quality andconsequently company business. In this paper we develop and test a new system(EcoCon) for monitoring and assessing the economic impact of maintenance on aproduction process. EcoCon is tested using real industrial data collected over3 years. The main findings are that by using EcoCon it is possible to assessmaintenance economic impact on a production process. Also, EcoCon providesdata for analyzing causes behind deviations in maintenance and production performance.It can be applied on companies of similar production process/machine. But,in some cases, the system demands marginal accommodation to suit the differencesin the maintenance economic related factors among companies. EcoCon providesproduction and maintenance mangers reliable overview of maintenance importancethrough monitoring maintenance economic impact by linking technical productionperformance, e.g. downtime, to economic savings/losses generated due to maintenanceperformance and other activities.

Ort, förlag, år, upplaga, sidor
Switzerland: Springer, 2018
Serie
Lecture notes in Mechanical Engineering, ISSN 2195-4356
Nyckelord
Maintenance management • Cost-effectiveness • Decision support
Nationell ämneskategori
Tillförlitlighets- och kvalitetsteknik
Forskningsämne
Teknik, Systemekonomi
Identifikatorer
urn:nbn:se:lnu:diva-70422 (URN)10.1007/978-3-319-62274-3_8 (DOI)2-s2.0-85049204261 (Scopus ID)978-3-319-62274-3 (ISBN)
Konferens
The 11th World Congress on Engineering Asset Management (WCEAM), Jiuzhaigou, China, 25–28 July, 2016
Tillgänglig från: 2018-02-02 Skapad: 2018-02-02 Senast uppdaterad: 2019-08-29Bibliografiskt granskad
Kans, M. & Ingwald, A. (2016). A framework for business model development for reaching service management 4.0. Journal of Maintenance Engineering, 1, 398-407
Öppna denna publikation i ny flik eller fönster >>A framework for business model development for reaching service management 4.0
2016 (Engelska)Ingår i: Journal of Maintenance Engineering, Vol. 1, s. 398-407Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

The shifting demands on product development and production processes have led to the emergency of new business models, such as integrated product-service offerings. Research shows that the combined business models have a positive effect on the business and as a consequence the importance of aftersales services has increased. But many companies have not yet understood the business opportunities that could be achieved by providing aftersales services. The view of operations and maintenance services has to change; the focus should be on the values created and not in the offers in form of products or services. The approach presented in this paper is an attempt to support this mental shift. A framework for business model development is presented and its applicability in the practical work for reaching new business models is demonstrated by an example. The framework describes business model development in four levels. From maturity point of view, the four steps could be seen as the logical development of the business model from a narrow technical perspective to a holistic product-service perspective. The four levels could be connected to the four industrial revolutions according to the concept of Industry 4.0. Level four is therefore referred to as Service Management 4.0; a business model that supports Industry 4.0 and Maintenance 4.0. In particular, three key concepts reflect the concept of Service Management 4.0: performance-based contracts, partnering and the business ecology concept.

Ort, förlag, år, upplaga, sidor
Aylesbury, England: ShieldCrest publishing Limited, 2016
Nyckelord
Industry 4.0, Service management 4.0, Business model development, Integrated product-service models
Nationell ämneskategori
Tillförlitlighets- och kvalitetsteknik
Forskningsämne
Teknik, Systemekonomi
Identifikatorer
urn:nbn:se:lnu:diva-56365 (URN)
Anmärkning

Ej belagd 160916

978-1-911090-39-7

Tillgänglig från: 2016-09-16 Skapad: 2016-09-05 Senast uppdaterad: 2018-09-19Bibliografiskt granskad
Kans, M. & Ingwald, A. (2016). Business Model Development towards Service Management 4.0. In: Cavalieri, S; Ceretti, E; Tolio, T; Pezzotta, G (Ed.), Product-Service Systems Across Life Cycle: . Paper presented at Conference on Product-Service Systems across Life Cycle, Bergamo, ITALY, JUN 20-21, 2016 (pp. 489-494). Elsevier, 47
Öppna denna publikation i ny flik eller fönster >>Business Model Development towards Service Management 4.0
2016 (Engelska)Ingår i: Product-Service Systems Across Life Cycle / [ed] Cavalieri, S; Ceretti, E; Tolio, T; Pezzotta, G, Elsevier, 2016, Vol. 47, s. 489-494Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

There is an increasing interest to ensure operational and maintenance (O&M) operations from a strategic perspective, and there are opportunities for both producing companies and service providers to gain benefits. Research shows that the combined business models (products combined with services) have a positive effect on the business. Likewise, it is profitable to think strategically and in long term for enterprises offering maintenance services, especially using performance-based models. But for achieving these benefits the view of the business has to change. The focus should be on the values created and not in the offers in form of products or services. Moreover, the company needs to position itself as an actor not only in the value chain, but in a wider context referred to as the business ecosystem. Making such a shift of focus is hard though, and there is a need to understand both the current state of the business as well as the potential future directions. 

 

The framework presented in this paper is an attempt to meet these needs. The framework describes business model development in four levels. From maturity point of view, the four steps could be seen as the logical development of the business model from a narrow technical perspective to a holistic product-service perspective. The four levels could also be connected to the industrial development where level four supports Industry 4.0. Level four is referred to as Service Management 4.0. In particular, four key concepts reflect the concept of Service Management 4.0: the mix of products and services in customer offers, performance-based contracts, partnering and the business ecology concept.

Ort, förlag, år, upplaga, sidor
Elsevier, 2016
Serie
Procedia CIRP, ISSN 2212-8271
Nyckelord
Service management 4.0, Business model development, Integrated product-service models
Nationell ämneskategori
Produktionsteknik, arbetsvetenskap och ergonomi
Forskningsämne
Teknik, Systemekonomi
Identifikatorer
urn:nbn:se:lnu:diva-54279 (URN)10.1016/j.procir.2016.03.228 (DOI)000387505100083 ()2-s2.0-84978630569 (Scopus ID)
Konferens
Conference on Product-Service Systems across Life Cycle, Bergamo, ITALY, JUN 20-21, 2016
Forskningsfinansiär
VINNOVA
Tillgänglig från: 2016-06-27 Skapad: 2016-06-27 Senast uppdaterad: 2018-09-19Bibliografiskt granskad
Kans, M. & Ingwald, A. (2016). Business Models for After Sales Services — Current State and Future Directions (1ed.). In: K.T. Koskinen, H. Kortelainen, J. Aaltonen, T. Uusitalo, K. Komonen, J. Mathew, J. Laitinen (Ed.), Koskinen, KT; Kortelainen, H; Aaltonen, J; Uusitalo, T; Komonen, K; Mathew, J; Laitinen, J (Ed.), Proceedings of the 10th World Congress on Engineering Asset Management (WCEAM 2015): . Paper presented at 10th World Congress on Engineering Asset Management (WCEAM), Tampere, FINLAND, SEP 28-30, 2015 (pp. 333-346). Springer
Öppna denna publikation i ny flik eller fönster >>Business Models for After Sales Services — Current State and Future Directions
2016 (Engelska)Ingår i: Proceedings of the 10th World Congress on Engineering Asset Management (WCEAM 2015) / [ed] Koskinen, KT; Kortelainen, H; Aaltonen, J; Uusitalo, T; Komonen, K; Mathew, J; Laitinen, J, Springer, 2016, 1, s. 333-346Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

The core strategic decisions describing what, where, how and whom to make business with are defined in the business model. The business models adapted by industry have evolved as a consequence of changes in the business environment, the production processes as well as in technology, and the modern, innovative business models focus on long term relationships, performance-based and value-driven customer offers, and knowledge intensive processes. Other aspects are the increased complexity of the offer itself and a holistic perspective on the full value chain. This paper reviews the literature with respect to business models, business strategy and business innovation for postproduction activities, i.e. operations and maintenance (O&M) services. The purpose is to describe the current state within the area and based on this give directions for future research and development. Four main aspects are found as being important for the successful development of O&M service models: the mix of products and services in customer offers (bundling), relevant setup and metrics for performance-based business models and contracts, Information and Communications Technology (ICT) as an enabler and a prerequisite for business model development, and the need for a holistic view on the value chain by utilising the asset management concept.

Ort, förlag, år, upplaga, sidor
Springer, 2016 Upplaga: 1
Serie
Lecture Notes Mechanical Engineering, ISSN 2195-4356
Nationell ämneskategori
Tillförlitlighets- och kvalitetsteknik
Forskningsämne
Teknik, Systemekonomi
Identifikatorer
urn:nbn:se:lnu:diva-50982 (URN)10.1007/978-3-319-27064-7_31 (DOI)000375993100031 ()978-3-319-27062-3 (ISBN)
Konferens
10th World Congress on Engineering Asset Management (WCEAM), Tampere, FINLAND, SEP 28-30, 2015
Forskningsfinansiär
Vinnova
Tillgänglig från: 2016-03-17 Skapad: 2016-03-17 Senast uppdaterad: 2020-05-14Bibliografiskt granskad
Kans, M., Ingwald, A., Strömberg, A.-b., Laksman, E., Patrikson, M., Ekman, J., . . . Larsen, S. (2016). Future industrial services management: Delivarable 5.2 Results and vision from the project.
Öppna denna publikation i ny flik eller fönster >>Future industrial services management: Delivarable 5.2 Results and vision from the project
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2016 (Engelska)Rapport (Övrigt vetenskapligt)
Förlag
s. 17
Nationell ämneskategori
Tillförlitlighets- och kvalitetsteknik
Forskningsämne
Teknik, Systemekonomi
Identifikatorer
urn:nbn:se:lnu:diva-60735 (URN)
Projekt
Future industrial Services Management
Forskningsfinansiär
VINNOVA
Tillgänglig från: 2017-02-17 Skapad: 2017-02-17 Senast uppdaterad: 2018-09-19Bibliografiskt granskad
Al-Najjar, B., Ingwald, A. & Kans, M. (2016). Maintenance in Real Estate and Manufacturing Industries: Differences, Problems, Needs and Potentials - Four Case Studies. In: Kari T. Koskinen, Helena Kortelainen, Jussi Aaltonen, Teuvo Uusitalo, Kari Komonen, Joseph Mathew, Jouko Laitinen (Ed.), Koskinen, KT; Kortelainen, H; Aaltonen, J; Uusitalo, T; Komonen, K; Mathew, J; Laitinen, J (Ed.), Proceedings of the 10th World Congress on Engineering Asset Management (WCEAM 2015): . Paper presented at 10th World Congress on Engineering Asset Management (WCEAM), Tampere, FINLAND, SEP 28-30, 2015 (pp. 13-27). Switzerland: Springer
Öppna denna publikation i ny flik eller fönster >>Maintenance in Real Estate and Manufacturing Industries: Differences, Problems, Needs and Potentials - Four Case Studies
2016 (Engelska)Ingår i: Proceedings of the 10th World Congress on Engineering Asset Management (WCEAM 2015) / [ed] Koskinen, KT; Kortelainen, H; Aaltonen, J; Uusitalo, T; Komonen, K; Mathew, J; Laitinen, J, Switzerland: Springer, 2016, s. 13-27Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

It is about 50 % of the activities in the housing sector in the EU region are related to maintenance. According to several publications, building management systems are still quite rare and efficient methodologies for service life prediction of building parts still need to be developed. Also, recent studies show difficulties in finding comprehensive answers concerning, e.g. identifying risks and preventive maintenance actions. Incomplete information can easily lead to incorrect maintenance actions. The problem addressed is: How to improve performance and cost-effectiveness of the maintenance applied on real estate facilities especially buildings to reduce maintenance and management costs and increase company profit? The study’s objectives are to analyse maintenance; techniques, costs, weaknesses and potentials, and compare it with manufacturing industry experience. Also, to investigate whether there is a need for a DSS for planning and follow up cost-effective CBM. The major results of four case studies are; (1) Preventive and breakdown maintenance are mainly used and actions are funded from different accounts. (2) The concept of cost-effectiveness is applied occasionally. (3) Lack of CBM-DSS for planning, follow up and evaluate maintenance profitability, and cost-effective improvements of company business and tenant living quality. (4) The profit generated by continuous heating of building thanks efficient maintenance is about 2.332 million SEK. The major conclusion; there is a reasonable opportunity to reduce buildings’ management and maintenance costs.

Ort, förlag, år, upplaga, sidor
Switzerland: Springer, 2016
Serie
Lecture Notes in Mechanical Engineering, ISSN 2195-4356
Nyckelord
Maintenance techniques in real estate facilities – Cost-effectiveness – Comparison between maintenance in manufacturing and real estate industries – CBM – Decision support system
Nationell ämneskategori
Maskinteknik
Forskningsämne
Teknik, Systemekonomi
Identifikatorer
urn:nbn:se:lnu:diva-51860 (URN)10.1007/978-3-319-27064-7_2 (DOI)000375993100002 ()2-s2.0-85042885237 (Scopus ID)978-3-319-27064-7 (ISBN)
Konferens
10th World Congress on Engineering Asset Management (WCEAM), Tampere, FINLAND, SEP 28-30, 2015
Tillgänglig från: 2016-04-01 Skapad: 2016-04-01 Senast uppdaterad: 2019-08-29Bibliografiskt granskad
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