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Lagrosen, Y. & Lagrosen, S. (2019). Workplace health in wellness - a study of Swedish spa-hotels. International Journal of Quality and Service Sciences, 11(3), 395-408
Open this publication in new window or tab >>Workplace health in wellness - a study of Swedish spa-hotels
2019 (English)In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 11, no 3, p. 395-408Article in journal (Refereed) Published
Abstract [en]

Purpose In previous research, quality management practices have been found to be related to better health for employees. Dimensions of health-promoting quality leadership have been defined. The purpose of this study was to identify dimensions of workplace health in the wellness industry and relate them to the dimensions of health-promoting quality leadership. Design/methodology/approach An empirical study involving seven leading spa-hotels in Sweden has been carried out. The first part of the study consisted of quality cafes carried out at each of the hotels. The quality cafe is a novel method, which has the World Cafe-method as its basis, combined with quality management techniques. Based on the findings from the quality cafes, an employee survey was developed. Findings The findings from the study include a definition of five major health dimensions for the employees, namely, happiness, kinship, respect, physical health conditions and control. The dimensions were found to be statistically consistent and correlated with the self-reported health of the respondents. Originality/value Workplace health in the wellness sector, which is growing worldwide, is very scarcely researched.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019
Keywords
Health promotion, Quality management, Leadership, Values, Well-being, Health
National Category
Work Sciences
Research subject
Economy
Identifiers
urn:nbn:se:lnu:diva-89413 (URN)10.1108/IJQSS-03-2018-0025 (DOI)000486488600006 ()
Available from: 2019-10-03 Created: 2019-10-03 Last updated: 2019-10-03Bibliographically approved
Lagrosen, Y. & Lagrosen, S. (2018). Organizational learning in consciousness-based education schools: a multiple case-study. In: Su Mi Park-Daahlgard (Ed.), Proceedings of the 21th QMOD Conference: Building a Culture for Quality, Innovation and Sustainability. Paper presented at 21st QMOD International Conference on Quality and Service Sciences, Cardiff, Wales, UK, August 22-24, 2018.
Open this publication in new window or tab >>Organizational learning in consciousness-based education schools: a multiple case-study
2018 (English)In: Proceedings of the 21th QMOD Conference: Building a Culture for Quality, Innovation and Sustainability / [ed] Su Mi Park-Daahlgard, 2018Conference paper, Published paper (Refereed)
National Category
Business Administration
Research subject
Economy, Business administration
Identifiers
urn:nbn:se:lnu:diva-84863 (URN)
Conference
21st QMOD International Conference on Quality and Service Sciences, Cardiff, Wales, UK, August 22-24, 2018
Available from: 2019-06-10 Created: 2019-06-10 Last updated: 2019-06-13Bibliographically approved
Lagrosen, S. & Lagrosen, Y. (2018). The effects of quality management on workplace health and stress. In: Su Mi Park-Daahlgard (Ed.), Proceedings of the 21th QMOD Conference: Building a Culture for Quality, Innovation and Sustainability. Paper presented at 21st QMOD International Conference on Quality and Service Sciences, Cardiff, Wales, UK, August 22-24, 2018.
Open this publication in new window or tab >>The effects of quality management on workplace health and stress
2018 (English)In: Proceedings of the 21th QMOD Conference: Building a Culture for Quality, Innovation and Sustainability / [ed] Su Mi Park-Daahlgard, 2018Conference paper, Published paper (Refereed)
National Category
Business Administration
Research subject
Economy, Business administration
Identifiers
urn:nbn:se:lnu:diva-84866 (URN)
Conference
21st QMOD International Conference on Quality and Service Sciences, Cardiff, Wales, UK, August 22-24, 2018
Available from: 2019-06-10 Created: 2019-06-10 Last updated: 2019-06-13Bibliographically approved
Lagrosen, S. & Lagrosen, Y. (2018). The effects of workplace learning on employee health. In: Pather S. (Ed.), Proceedings of the International Conference on Intellectual Capital, Knowledge Management and Organisational Learning, ICICKM: Volume 2018. Paper presented at 15th International Conference on Intellectual Capital, Knowledge Management and Organisational Learning, ICICKM 2018, Cape Town, South Africa, November 29-30, 2018 (pp. 143-150). Academic Conferences and Publishing International Limited
Open this publication in new window or tab >>The effects of workplace learning on employee health
2018 (English)In: Proceedings of the International Conference on Intellectual Capital, Knowledge Management and Organisational Learning, ICICKM: Volume 2018 / [ed] Pather S., Academic Conferences and Publishing International Limited, 2018, p. 143-150Conference paper, Published paper (Refereed)
Abstract [en]

The purpose of this paper is to examine associations between workplace learning and the health of the employees. In addition, connections to flow, sense of coherence, sexual harassment and workplace bullying are investigated. A questionnaire was constructed including previously tested constructs of workplace learning, workplace health and flow as well as new constructs concerning Sense of Coherence, sexual harassment and workplace bullying. The survey was delivered to a sample of Swedish secondary school teachers. 311 questionnaires were returned. They were analysed with correlation analyses and cluster analysis. The findings indicate significant associations between workplace learning and workplace health as well as Sense of Coherence, flow and workplace bullying. However, there was no significant correlation between sexual harassment and any of the other factors except workplace health. On the other hand, workplace health was found to be significantly related to flow and sense of coherence. The research implications of the findings are that workplace learning can be a means of improving the health of the employees as well as decreasing the risk of workplace bullying. Moreover, workplace learning may contribute to flow which in turn is also connected to workplace health. The findings are related to a theoretical framework with contributions from workplace learning, positive psychology and workplace health promotion. The implications for practitioners are that there is an additional reason to focus on workplace learning in organisations, namely the prospect of a healthier workplace. No previous research has addressed the associations between workplace learning, flow, bullying and health and in general, research into connections between learning and health at workplaces is very limited. Thus, the study has certain originality.

Place, publisher, year, edition, pages
Academic Conferences and Publishing International Limited, 2018
Keywords
Bullying, Flow, Health promotion, Positive psychology, Workplace health, Workplace learning, Cluster analysis, Health, Knowledge management, Personnel, Surveys, Health risks
National Category
Work Sciences
Research subject
Economy, Ledarskap, entreprenörskap och organisation
Identifiers
urn:nbn:se:lnu:diva-83442 (URN)2-s2.0-85059799305 (Scopus ID)9781912764099 (ISBN)
Conference
15th International Conference on Intellectual Capital, Knowledge Management and Organisational Learning, ICICKM 2018, Cape Town, South Africa, November 29-30, 2018
Available from: 2019-05-28 Created: 2019-05-28 Last updated: 2019-06-05Bibliographically approved
Lagrosen, Y. & Lagrosen, S. (2017). Aesthetic service quality: a study of a symphony orchestra. Total Quality Management and Business Excellence, 28(3-4), 318-330
Open this publication in new window or tab >>Aesthetic service quality: a study of a symphony orchestra
2017 (English)In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 28, no 3-4, p. 318-330Article in journal (Refereed) Published
Abstract [en]

The purpose of this paper is to explore service quality in classical music, to relate the findings to the essence of Beauty that Kant, Plato and others describe and to discuss the implications for practice and research regarding aesthetical organisations. Some of the views of Beauty held by Plato and Kant are described and related to the theories of service quality, particularly the fundamental premises of the service dominant logic of marketing. An empirical study has been carried out at the Gothenburg Symphony Orchestra. In-depth interviews with members of the orchestra have provided qualitative data that have been analysed. The musicians’ views of quality in classical music are described. The findings are related to the philosophical theories of beauty and to the service quality theory. A model of quality dimensions in classical music is proposed. The findings of the study provide a vantage point for better understanding of the relationship between aesthetics and service quality. Service quality in music has not previously been studied and related to aesthetical theory. A limitation is that the study has only been carried out in one orchestra in one country. For managers of organisations with aesthetic activities, the study provides guidance into how service quality can be seen and handled.

Place, publisher, year, edition, pages
Taylor & Francis Group, 2017
Keywords
Beauty, Service quality, Service dominant logic of marketing, Aesthetics, Classical music, Kant, Plato
National Category
Business Administration
Research subject
Economy, Business administration
Identifiers
urn:nbn:se:lnu:diva-59706 (URN)10.1080/14783363.2015.1082419 (DOI)000397039800006 ()2-s2.0-84940782309 (Scopus ID)
Available from: 2017-01-09 Created: 2017-01-09 Last updated: 2019-08-29Bibliographically approved
Lagrosen, S. (2017). Entrepreneurship in an emerging economy - a retrospective analysis of Swedish entrepreneurs. In: 2nd Business & Entrepreneurial Economics (BEE) Conference: . Paper presented at 2nd Business & Entrepreneurial Economics (BEE) Conference, 24th to 26th May 2017, Brijuni National Park, Croatia. University of Zagreb
Open this publication in new window or tab >>Entrepreneurship in an emerging economy - a retrospective analysis of Swedish entrepreneurs
2017 (English)In: 2nd Business & Entrepreneurial Economics (BEE) Conference, University of Zagreb , 2017Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
University of Zagreb, 2017
National Category
Business Administration
Research subject
Economy, Business administration
Identifiers
urn:nbn:se:lnu:diva-75634 (URN)
Conference
2nd Business & Entrepreneurial Economics (BEE) Conference, 24th to 26th May 2017, Brijuni National Park, Croatia
Note

Ej belagd 20180612

Available from: 2018-06-12 Created: 2018-06-12 Last updated: 2018-06-15Bibliographically approved
Lagrosen, S. (2017). India's Ayurveda health system: Implications for western workplace health. In: Kristina Myrvold and Soniya Billore (Ed.), India: research on cultural encounters and representations at Linnaeus University (pp. 215-242). Makadam Förlag
Open this publication in new window or tab >>India's Ayurveda health system: Implications for western workplace health
2017 (English)In: India: research on cultural encounters and representations at Linnaeus University / [ed] Kristina Myrvold and Soniya Billore, Makadam Förlag, 2017, p. 215-242Chapter in book (Other academic)
Place, publisher, year, edition, pages
Makadam Förlag, 2017
National Category
Business Administration
Research subject
Economy, Business administration
Identifiers
urn:nbn:se:lnu:diva-75631 (URN)978-91-7061-253-4 (ISBN)
Available from: 2018-06-12 Created: 2018-06-12 Last updated: 2018-06-12Bibliographically approved
Lagrosen, S. (2017). Quality through accreditation. International Journal of Quality and Service Sciences, 9(3/4), 469-483
Open this publication in new window or tab >>Quality through accreditation
2017 (English)In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 9, no 3/4, p. 469-483Article in journal (Refereed) Published
Abstract [en]

Purpose

The paper concerns the three main accreditation standards for business schools: EQUIS, AACSB and AMBA. The purpose of this paper is to analyse these standards for accreditation from a quality management standpoint.

Design/methodology/approach

The study is a conceptual review and analysis of the three standards mentioned above from the perspective of quality management. The constant comparative method from the grounded theory approach has been used to generate categories from the two major quality award models, which are then compared with the criteria of the accreditation models.

Findings

The findings show the conceptual quality implications of the three main accreditations. The accreditation models are in line with the tenets of quality management but have a greater focus on production and to a somewhat lesser extent on the people.

Research limitations/implications

One limitation is that the study is only conceptual. Furthermore, the study is limited to the models of quality management and accreditation that have been analysed. Although these are the most common, there are others that could have been included. The research implication mainly lies in an increased conceptual understanding for the quality implications of business school accreditation.

Practical implications

The results of the study will be useful for managers of business schools undergoing or contemplating entering into an accreditation process.

Originality/value

The number of business schools undergoing accreditation is increasing rapidly. Thus, increased knowledge of the conceptual implications of such processes should be valuable.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2017
Keywords
AACSB, Quality management, Accreditation, Business schools, EFQM excellence model, EQUIS
National Category
Business Administration
Research subject
Economy, Business administration
Identifiers
urn:nbn:se:lnu:diva-68094 (URN)10.1108/IJQSS-02-2017-0010 (DOI)000413093900017 ()2-s2.0-85029838180 (Scopus ID)
Available from: 2017-09-25 Created: 2017-09-25 Last updated: 2019-08-29Bibliographically approved
Lagrosen, S. (2017). Social media and quality management - exploring the connections. In: 20th QMOD international conference: . Paper presented at 20th QMOD international conference, Helsingör, Denmark, 4-7 August, 2017. QMOD
Open this publication in new window or tab >>Social media and quality management - exploring the connections
2017 (English)In: 20th QMOD international conference, QMOD , 2017Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
QMOD, 2017
National Category
Business Administration
Research subject
Economy, Business administration
Identifiers
urn:nbn:se:lnu:diva-75633 (URN)
Conference
20th QMOD international conference, Helsingör, Denmark, 4-7 August, 2017
Available from: 2018-06-12 Created: 2018-06-12 Last updated: 2018-06-15Bibliographically approved
Lagrosen, Y. & Lagrosen, S. (2016). Customer perceptions of quality: a study in the SPA industry. European Business Review, 28(6), 657-675
Open this publication in new window or tab >>Customer perceptions of quality: a study in the SPA industry
2016 (English)In: European Business Review, ISSN 0955-534X, E-ISSN 1758-7107, Vol. 28, no 6, p. 657-675Article in journal (Refereed) Published
Abstract [en]

Purpose

The purpose of this study is to explore dimensions of customer perceptions of factors important for a quality experience in the SPA industry and to assess service quality implications for these dimensions.

Design/methodology/approach

The empirical study involved seven Swedish SPA hotels. The first part was qualitative, consisting of seven focus-group interviews with hotel guests. In addition, service providers’ perceptions of customer quality were collected through seven quality cafés. The qualitative parts were analysed with the constant comparative technique from the grounded theory approach. Based on the findings from the interviews, a questionnaire was delivered to 400 randomly accessed women. The responses were analysed with exploratory factor analysis and cluster analysis.

Findings

The focus-group interviews showed that the customers’ perception of quality could be expressed in the following dimensions: physical effects, mental effects, pleasure and flexibility. The dimensions for customer quality seen from the staff’s perspective were treatments, climate and the SPA facility itself. The exploratory factor analysis defined the following underlying factors: enjoyment, treatments, practicality, fitness, cost and calm. The cluster analysis resulted in four groups of customer profiles: the more of everything group, the enjoyers, the savers and the fitness freaks.

Research limitations/implications

A limitation is that the study has only been carried out in one country. The main implication for research is a better understanding of quality dimensions and perceptions of service quality in the SPA industry.

Practical implications

The study provides a comprehensive insight into the dimensions of quality for SPA visitors. Moreover, four distinct groups of customers have been identified. This knowledge should be useful for SPA managers.

Originality/value

Only limited amounts of research have previously been carried out in the SPA industry. The paper provides a framework depicting perceptions of quality dimensions in SPA hotels.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2016
Keywords
Service quality, Grounded theory, Quality dimensions, SPA hotels, SPA industry
National Category
Business Administration
Research subject
Economy, Business administration
Identifiers
urn:nbn:se:lnu:diva-58139 (URN)10.1108/EBR-05-2016-0070 (DOI)000386792300003 ()2-s2.0-84992018166 (Scopus ID)
Funder
Knowledge Foundation
Available from: 2016-11-15 Created: 2016-11-15 Last updated: 2018-04-13Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0003-3310-305X

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