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Ekelin, A. & Winter, J. (2020). Collaborative creation of trust through local media innovation. In: Presented at PRAGUE MEDIA POINT – a virtual conference for journalists, media professionals, and scholars on December 1-11, 2020  with workshops on December 12, 2020: . Paper presented at PRAGUE MEDIA POINT – a virtual conference for journalists, media professionals, and scholars on December 1-11, 2020 with workshops on December 12, 2020.
Open this publication in new window or tab >>Collaborative creation of trust through local media innovation
2020 (English)In: Presented at PRAGUE MEDIA POINT – a virtual conference for journalists, media professionals, and scholars on December 1-11, 2020  with workshops on December 12, 2020, 2020Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

The local press enjoyed remarkable levels of public trust throughout the 20th century, but no longer. The Regpress 2 - Project presented in this session deepens knowledge about the environment in which the regional press operates. It also provides applied research for the regional press, which faces the challenge of becoming leaner and more competitive while maintaining its presupposed role as a reliable “trust anchor.“ What is the relationship between regional media and local citizens? What are the expectations of the press to be part of community life? How to remain relevant and make it happen with limited resources? Find out what answers the Regpress 2 -project has to these questions and more.

Abstract [en]

The approach taken within the Regpress 2 Project, is one where research adds to and deepens knowledge about the environment in which the regional press operates, as well as providing applied research for practical purposes in order to support the regional press facing its challenge of becoming leaner and more competitive whilst maintaining its presupposed role as a reliable ‘trust anchor’. The research had three objectives:

Understanding readers’ priorities when they select, evaluate and establish what counts as qualitative local journalism, and why they regard it as valid and reliable. How to design for sustaining quality and trust in online news provision? How to design “trust” into digital interfaces and flexible assemblages of interactions? To achieve this, participatory design workshops with readers, journalists and digital developers were conducted.Positioning incremental change and local innovation for how the  local press can sustain the role as a 'trust anchor” was an important goal and also finding out in what way local innovation clusters affects the relationships between the regional press, readers and their communities.

National Category
Media and Communications
Research subject
Media Studies and Journalism, Journalism
Identifiers
urn:nbn:se:lnu:diva-99668 (URN)
Conference
PRAGUE MEDIA POINT – a virtual conference for journalists, media professionals, and scholars on December 1-11, 2020 with workshops on December 12, 2020
Note

https://www.praguemediapoint.com/

Available from: 2020-12-22 Created: 2020-12-22 Last updated: 2023-02-27Bibliographically approved
Winter, J. & Sharp, L. (2016). Teaching PD: Learning from a Small Industrial Project. In: Proceedings of the 14th Participatory Design Conference: Short Papers, Interactive Exhibitions, Workshops - Volume 2. Paper presented at The 14th Participatory Design Conference Aarhus, Denmark — August 15 - 19, 2016 (pp. 33-36). New York: ACM Press
Open this publication in new window or tab >>Teaching PD: Learning from a Small Industrial Project
2016 (English)In: Proceedings of the 14th Participatory Design Conference: Short Papers, Interactive Exhibitions, Workshops - Volume 2, New York: ACM Press, 2016, p. 33-36Conference paper, Published paper (Refereed)
Abstract [en]

In this paper we reflect on teaching PD, in an experience report of a student project taking place in an industrial context. The paper contributes to discussions in the PD community about how PD is, and could be, taught. It looks at what happened in the project, and issues that arose, from the point of view of the students and the company. It looks at the way in which uncertainty and power relations have played a role in the project, and how the students have been affected by them. It discusses the importance of the co-design that took place, mainly around prototyping, and the difficulties students experienced when working with PD methods. It looks at the importance of the roles involved in the project. We end with important points for discussion concerning teaching PD.

Place, publisher, year, edition, pages
New York: ACM Press, 2016
National Category
Pedagogy Human Aspects of ICT
Research subject
Computer and Information Sciences Computer Science; Pedagogics and Educational Sciences, Pedagogics
Identifiers
urn:nbn:se:lnu:diva-56645 (URN)10.1145/2948076.2948079 (DOI)2-s2.0-85017375563 (Scopus ID)
Conference
The 14th Participatory Design Conference Aarhus, Denmark — August 15 - 19, 2016
Available from: 2016-09-20 Created: 2016-09-20 Last updated: 2016-10-19Bibliographically approved
Winter, J., Rönkkö, K. & Rissanen, M. (2014). Identifying organizational barriers: A case study of usability work when developing software in the automation industry. Journal of Systems and Software, 88, 54-73
Open this publication in new window or tab >>Identifying organizational barriers: A case study of usability work when developing software in the automation industry
2014 (English)In: Journal of Systems and Software, ISSN 0164-1212, E-ISSN 1873-1228, Vol. 88, p. 54-73Article in journal (Refereed) Published
Abstract [en]

This study investigates connections between usability efforts and organizational factors. This is an important field of research which so far appears to be insufficiently studied and discussed. It illustrates problems when working with software engineering tasks and usability requirements. It deals with a large company that manufactures industrial robots with an advanced user interface, which wanted to introduce usability KPIs, to improve product quality. The situation in the company makes this difficult, due to a combination of organizational and behavioural factors that led to a “wicked problem” that caused conflicts, breakdowns and barriers. Addressing these problems requires a holistic view that places context in the foreground and technological solutions in the background. Developing the right product requires communication and collaboration between multiple stakeholders. The inclusion of end users, who fully understand their own work context, is vital. Achieving this is dependent on organizational change, and management commitment. One step to beginning this change process may be through studying ways to introduce user-centred design processes.

Place, publisher, year, edition, pages
Elsevier, 2014
Keywords
Usability; KPI; Human computer interaction; User centred design; Wicked problem
National Category
Software Engineering
Research subject
Computer and Information Sciences Computer Science, Information Systems; Computer and Information Sciences Computer Science, Computer Science
Identifiers
urn:nbn:se:lnu:diva-50819 (URN)10.1016/j.jss.2013.09.019 (DOI)
Available from: 2016-03-16 Created: 2016-03-16 Last updated: 2018-11-01Bibliographically approved
Winter, J. (2013). The Rocky Road: Why Usability Work is so Difficult. (Doctoral dissertation). Karlskrona: Blekinge Tekniska Högskola
Open this publication in new window or tab >>The Rocky Road: Why Usability Work is so Difficult
2013 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Achieving product and process quality are among the central themes of software engineering, and quality is an important factor in the marketplace. Usability and user experience (UX) are two important aspects of quality, particularly for interactive products. To achieve usability means producing products that let users do things in a satisfactory, efficient and effective way. To develop products with good UX, means going beyond usability, in ways that are still not clear to us. Achieving good usability and UX is hard. This thesis is concerned with organizations which work towards these goals. This research is concerned with understanding and improving the processes by which technology is designed and developed, and understanding the demands and expectations users have. It is about how companies can and actually develop products with good usability and UX, and what stops them from working towards this as efficiently as they could. We have viewed the usability and UX challenge from the viewpoints of Quality, Organizations, and Institutions, with a focus on participatory design, user-centred design and wicked problems. The research can be characterised as empirical research performed over a period of seven years, in close cooperation with industrial partners. The research was performed using multiple data collection methods to create constructs and shape theory. The field methods have ranged from being a participant observer, to performing interviews and holding workshops with members of the participating organisations. A case study approach was initially used, but focus soon moved from case study methodology to a closer focus on grounded theory, and finally the focus shifted to constructivist grounded theory. The thesis contributes to the field of software engineering in several ways. Usability has a long history within software engineering, human computer interaction, and design science, but the different discourses within the fields have meant that communication between the fields was problematic. The research in this thesis has moved between the different fields, contributing to bridging the gap between the areas. It gives an illustration of how usability work actually takes place in different types of companies, from a developer of operating systems for smartphones, to a global engineering company, which knows that it must find ways of working with, and measuring, usability and user experience. It gives concrete knowledge about the way in which companies can work with usability testing, and how they can provide information to satisfy the information needs of different stakeholders. It provides a discussion of the state of UX today, taking up the problems that stop industry making use of the definitions and theories of UX that exist. Thus, it gives an illustration of the different factors in product design, development and sales, from dealing with organizational factors to satisfying user needs, that all make usability work such a rocky road to navigate.

Place, publisher, year, edition, pages
Karlskrona: Blekinge Tekniska Högskola, 2013. p. 220
Series
Blekinge Institute of Technology doctoral dissertation series, 1653-2090 ; ; 2013:05
Keywords
Systems development, Computer software, Development, Software engineering, Human-computer interaction
National Category
Software Engineering
Research subject
Computer and Information Sciences Computer Science
Identifiers
urn:nbn:se:lnu:diva-50158 (URN)9789172952515 (ISBN)
Public defence
, Kalrlskrona (English)
Opponent
Supervisors
Available from: 2016-04-14 Created: 2016-03-03 Last updated: 2018-01-10Bibliographically approved
Winter, J. & Hinely, M. (2011). Examining Correlations in Usability Data to Effectivize Usability Testing. e-Informatica Software Engineering Journal, 5(1), 25-37
Open this publication in new window or tab >>Examining Correlations in Usability Data to Effectivize Usability Testing
2011 (English)In: e-Informatica Software Engineering Journal, ISSN 1897-7979, E-ISSN 2084-4840, Vol. 5, no 1, p. 25-37Article in journal (Refereed) Published
Abstract [en]

Based on a case study performed in industry, this work deals with a statistical analysis of data collected during usability testing. The data is from tests performed by usability testers from two companies in two different countries. One problem in the industrial situation is the scarcity of testing resources, and a need to use these resources in the most efficient way. Therefore, the data from the testing is analysed to see whether it is possible to measure usability on the basis of one single metric, and whether it is possible to judge usability problems on the basis of the distribution of use case completion times. This would allow test leaders to concentrate on situations where there are obvious problems. We find that it is not possible to measure usability through the use of one metric, but that it may be possible to gain indications of usability problems on the basis of an analysis of time taken to perform use cases. This knowledge would allow the collection of usability data from distributed user groups, and a more efficient use of scarce testing resources.

Place, publisher, year, edition, pages
Wroclaw University of Technology Press, 2011
Keywords
usability; metrics; testing
National Category
Software Engineering
Research subject
Computer and Information Sciences Computer Science, Information Systems
Identifiers
urn:nbn:se:lnu:diva-51599 (URN)10.2478/v10233-011-0028-y (DOI)
Available from: 2016-03-30 Created: 2016-03-30 Last updated: 2018-11-01Bibliographically approved
Wohlin, C., Aybuke, A., Lefteris, A., Phillips, L., Dittrich, Y., Gorscheck, T., . . . Winter, J. (2011). The success factors powering industry-academia collaboration. IEEE Software, 29(2), 67-73
Open this publication in new window or tab >>The success factors powering industry-academia collaboration
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2011 (English)In: IEEE Software, ISSN 0740-7459, E-ISSN 1937-4194, Vol. 29, no 2, p. 67-73Article in journal (Refereed) Published
Abstract [en]

Collaboration between industry and academia supports improvement and innovation in industry and helps to ensure industrial relevance in academic research. This article presents an exploratory study of the factors for successful collaboration between industry and academia in software research.

Place, publisher, year, edition, pages
IEEE Computer Society, 2011
National Category
Software Engineering
Identifiers
urn:nbn:se:lnu:diva-50889 (URN)10.1109/MS.2011.92 (DOI)
Projects
BESQ+
Funder
Knowledge Foundation, 20100311
Available from: 2016-03-30 Created: 2016-03-16 Last updated: 2018-01-10Bibliographically approved
Winter, J. & Rönkkö, K. (2010). SPI success factors within product usability evaluation. Journal of Systems and Software, 83(11), 2059-2072
Open this publication in new window or tab >>SPI success factors within product usability evaluation
2010 (English)In: Journal of Systems and Software, ISSN 0164-1212, E-ISSN 1873-1228, Vol. 83, no 11, p. 2059-2072Article in journal (Refereed) Published
Abstract [en]

This article presents an experience report where we compare 8 years of experience of product related usability testing and evaluation with principles for software process improvement (SPI). In theory the product and the process views are often seen to be complementary, but studies of industry have demonstrated the opposite. Therefore, more empirical studies are needed to understand and improve the present situation. We find areas of close agreement as well as areas where our work illuminates new characteristics. It has been identified that successful SPI is dependent upon being successfully combined with a business orientation. Usability and business orientation also have strong connections although this has not been extensively addressed in SPI publications. Reasons for this could be that usability focuses on product metrics whilst today's SPI mainly focuses on process metrics. Also because today's SPI is dominated by striving towards a standardized, controllable, and predictable software engineering process; whilst successful usability efforts in organisations are more about creating a creative organisational culture advocating a useful product throughout the development and product life cycle. We provide a study and discussion that supports future development when combining usability and product focus with SPI, in particular if these efforts are related to usability process improvement efforts.

Place, publisher, year, edition, pages
Elsevier, 2010
Keywords
Software process improvement, Usability product metrics, Process metrics, Organisation, Management, Software development, Software engineering, Human–computer interaction, User experience
National Category
Information Systems Software Engineering
Research subject
Computer and Information Sciences Computer Science, Information Systems; Computer and Information Sciences Computer Science, Computer Science
Identifiers
urn:nbn:se:lnu:diva-51600 (URN)10.1016/j.jss.2010.04.066 (DOI)
Projects
BESQ+
Funder
Knowledge Foundation
Available from: 2016-03-30 Created: 2016-03-30 Last updated: 2018-01-10Bibliographically approved
Eriksén, S., Ekelin, A., Elovaara, P., Dittrich, Y., Hansson, C. & Winter, J. (2004). What Have We Learned from the TANGO Arena for Regional Cooperation Around e-Government in Southern Sweden?. In: Roland Traunmüller (Ed.), Electronic Government: Third International Conference, EGOV 2004, Zaragoza, Spain, August 30-September 3, 2004. Proceedings. Paper presented at Third International Conference, EGOV 2004, Zaragoza, Spain, August 30-September 3, 2004 (pp. 156-163). Springer: Springer
Open this publication in new window or tab >>What Have We Learned from the TANGO Arena for Regional Cooperation Around e-Government in Southern Sweden?
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2004 (English)In: Electronic Government: Third International Conference, EGOV 2004, Zaragoza, Spain, August 30-September 3, 2004. Proceedings / [ed] Roland Traunmüller, Springer: Springer, 2004, p. 156-163Conference paper, Published paper (Refereed)
Abstract [en]

The TANGO e-government arena is a project in Southern Sweden, funded by the Innovative Actions of the European Regional Development Fund. The project is now nearing its end, and we are thus at the stage of reflectively reviewing what has actually been accomplished and how this relates to the original goals of the project. In July 2002, when the project began, the aim was to establish cooperation between the public sector, private enterprise and university-based research in designing public e-services. In cooperating around development of new, integrated services, catering to various categories of users as well as to a growing diversity of mobile technologies, we have aimed towards establishing feedback channels between practice and theory, between use and design, and between different academic disciplines where we see a need to synchronize the models and methods we work with. Our research questions have focused on exploring and managing multi-perspectivity as a resource for design. In this paper we look at how we organized our cooperation around these goals, and attempt to address those basic summing-up-the-project questions; How well have we succeeded? What have we learned in the process?

Place, publisher, year, edition, pages
Springer: Springer, 2004
Series
Lecture Notes in Computer Science (LINCS), ISSN 0302-9743 ; 3183
Keywords
E-Government, regional cooperation
National Category
Human Aspects of ICT
Research subject
Computer and Information Sciences Computer Science, Information Systems
Identifiers
urn:nbn:se:lnu:diva-49018 (URN)10.1007/978-3-540-30078-6_27 (DOI)978-3-540-22916-2 (ISBN)
Conference
Third International Conference, EGOV 2004, Zaragoza, Spain, August 30-September 3, 2004
Available from: 2016-01-19 Created: 2016-01-19 Last updated: 2017-02-21Bibliographically approved
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-2444-527X

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