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Publications (2 of 2) Show all publications
Chowdhury, S., Akram, A. & Åkesson, M. (2012). E-Maintenance as an Emerging Customer Value Generating IT-Enabled Resource. In: MCIS 2012 Proceedings: . Paper presented at 7th Mediterranean Conference on Information Systems (MCIS 2012), Guimarães, Portugal, September 8-10, 2012. Elsevier, Article ID 8.
Open this publication in new window or tab >>E-Maintenance as an Emerging Customer Value Generating IT-Enabled Resource
2012 (English)In: MCIS 2012 Proceedings, Elsevier, 2012, article id 8Conference paper, Published paper (Refereed)
Abstract [en]

This paper reports business related challenges and opportunities for e-maintenance as an emerging customer value generating IT-enabled resource. The research study is concerned with the e- maintenance based on remote diagnostics in the vehicle industry. E-maintenance of vehicles is of great importance as e-maintenance technology has great potential to provide various state of the art maintenance related services for the vehicles. This emerging technology brings challenges and opportunities to generate value both for the companies and their customers. In this paper, we have presented several business related challenges and opportunities for e-maintenance. In the form of a set of propositions, the contribution of this paper is to conceptualize e-maintenance as an emerging customer value generating IT-enabled resource by showing challenges and opportunities related to it.

Place, publisher, year, edition, pages
Elsevier, 2012
Keywords
E-maintenance, IT-enabled resource, Challenges, Opportunities, Customer value
National Category
Information Systems
Research subject
Computer and Information Sciences Computer Science
Identifiers
urn:nbn:se:lnu:diva-75406 (URN)
Conference
7th Mediterranean Conference on Information Systems (MCIS 2012), Guimarães, Portugal, September 8-10, 2012
Available from: 2018-06-08 Created: 2018-06-08 Last updated: 2018-07-30Bibliographically approved
Chowdhury, S. & Åkesson, M. (2011). A Proposed Conceptual Framework For Identifying The Logic Of Digital Services. In: Proceedings of the 15th Pacific Asia Conference on Information Systems, PACIS 2011: Queensland University of Technology (QUT) in Brisbane, Australia, from 7-11 July 2011. Paper presented at 15th Pacific Asia Conference on Information Systems, PACIS 2011, Queensland University of Technology (QUT), Brisbane, Australia, July 7-11, 2011. Brisbane: Association for Information Systems, Article ID 47.
Open this publication in new window or tab >>A Proposed Conceptual Framework For Identifying The Logic Of Digital Services
2011 (English)In: Proceedings of the 15th Pacific Asia Conference on Information Systems, PACIS 2011: Queensland University of Technology (QUT) in Brisbane, Australia, from 7-11 July 2011, Brisbane: Association for Information Systems, 2011, article id 47Conference paper, Published paper (Refereed)
Abstract [en]

In this paper, we propose a conceptual framework for identifying the logic of digital services. Digital services are those services that we acquire after the digitalization of previously non-digital products or services. The objective of the framework is to apply it in identifying the logic of digital services which are the results of digital innovation in the context of remote diagnostic services in the vehicle industry. While building the framework, looking at the transformation of the non-digital to digital service and the involvement of physical products, i.e., digital devices in the transformation, it was found essential to identify the logic of the digital services on the basis of service logic and goods logic.For that purpose, we have reviewed the literature on service logic and goods logic as those logics discuss differently about the determination and meaning of value, role of customer, role of physical products, primary unit of exchange and some other aspects which are important to know in case of transforming a non-digital service to digital service. These logics and the concept of digital innovation are utilized in building the framework for identifying the logic of digital services.

Place, publisher, year, edition, pages
Brisbane: Association for Information Systems, 2011
Keywords
Service Logic, Goods Logic, Digital Services, Digital Innovation, Digital Service logic
National Category
Engineering and Technology
Identifiers
urn:nbn:se:lnu:diva-75402 (URN)978-1-86435-644-1 (ISBN)
Conference
15th Pacific Asia Conference on Information Systems, PACIS 2011, Queensland University of Technology (QUT), Brisbane, Australia, July 7-11, 2011
Available from: 2018-06-08 Created: 2018-06-08 Last updated: 2018-07-27Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0001-9439-0764

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