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Gössling, S., Zeiss, H., Hall, C. M., Martin-Rios, C., Ram, Y. & Grøtte, I.-P. (2019). A cross-country comparison of accommodation manager perspectives on online review manipulation. Current Issues in Tourism, 22(14), 1744-1763
Open this publication in new window or tab >>A cross-country comparison of accommodation manager perspectives on online review manipulation
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2019 (English)In: Current Issues in Tourism, ISSN 1368-3500, E-ISSN 1747-7603, Vol. 22, no 14, p. 1744-1763Article in journal (Refereed) Published
Abstract [en]

Accommodation businesses are increasingly dependent on a limited number of reservation platforms. A significant feature of these platforms is guest evaluations, which are transformed into ratings and rankings. As the positioning of the business in comparison to competitors determines customer demand, accommodation managers have considerable interest in maintaining or improving their online reputation. One response may be to engage in manipulation strategies. This paper presents the results of a survey including 270 hotel managers in five countries, Germany, Israel, Norway, Sweden and Switzerland. Managers confirm growing competition as a result of ratings and rankings, and they report that guests are increasingly aware of the importance of reviews. To avert negative online feedback impacts, managers intervene strategically. The paper discusses new market pressures, emergent consumer judgement culture and consumer citizenship, opportunities for legal redress and the emerging importance of reputation management strategies.

Place, publisher, year, edition, pages
Taylor & Francis, 2019
Keywords
Consumer citizenship, hotels, manipulation, online reviews, rankings, ratings
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-72449 (URN)10.1080/13683500.2018.1455171 (DOI)000472759400008 ()2-s2.0-85044251436 (Scopus ID)
Available from: 2018-04-09 Created: 2018-04-09 Last updated: 2019-07-18Bibliographically approved
Peeters, P., Higham, J., Cohen, S., Eijgelaar, E. & Gössling, S. (2019). Desirable tourism transport futures. Journal of Sustainable Tourism, 27(2), 173-188
Open this publication in new window or tab >>Desirable tourism transport futures
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2019 (English)In: Journal of Sustainable Tourism, ISSN 0966-9582, E-ISSN 1747-7646, Vol. 27, no 2, p. 173-188Article in journal (Refereed) Published
Abstract [en]

The challenge of mitigating climate change is critical to desirable tourism transportation futures, although to date relatively little attention has been paid to this aspect of sustainable tourism. This introductory article to the special issues on 'Desirable Tourism Transport Futures' explores approaches to transitioning the tourism sector to a sustainable emissions path. It starts by describing an undesirable tourism transport future associated with a business-as-usual scenario, which will inevitably cause the climate mitigation goals outlined in the Paris Climate Accord to soon become unattainable. We then outline a scenario for a climatically desirable future, and its social and economic implications. It is important that desirable tourism transport futures are critically considered in terms of both spatial and temporal scale. The scenarios that inform this editorial provide some insights at the long-term macro-scale. These scenarios are associated with desirable and undesirable elements that will no doubt continue to be the subject of much debate and contestation. While these scenarios will represent both opportunities and threats to the full spectrum of tourism industry stakeholders, they should also inform manifold avenues of future research at a critical moment in the evolution of tourism transportation and the pursuit of the UN Sustainable Development Goals.

Place, publisher, year, edition, pages
Taylor & Francis Group, 2019
Keywords
Tourism transportation, futures, scenarios, policy, desirability, climate change
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-81704 (URN)10.1080/09669582.2018.1477785 (DOI)000461816100001 ()
Available from: 2019-04-05 Created: 2019-04-05 Last updated: 2019-04-05Bibliographically approved
Ritchie, B. W., Sie, L., Gössling, S. & Dwyer, L. (2019). Effects of climate change policies on aviation carbon offsetting: a three-year panel study. Journal of Sustainable Tourism
Open this publication in new window or tab >>Effects of climate change policies on aviation carbon offsetting: a three-year panel study
2019 (English)In: Journal of Sustainable Tourism, ISSN 0966-9582, E-ISSN 1747-7646Article in journal (Refereed) Epub ahead of print
Abstract [en]

Air travel is predicted to grow over the coming decades contributing to carbon emissions. Airlines have offered voluntary carbon offsetting for over a decade, yet less than 10% of air travellers purchase them. Previous studies ignore the broader policy or social context of sustainable transport and aviation offsetting. In a natural experiment, a panel of the same Australian residents was tracked over a three-year period before and after the historic COP21. A novel hierarchical model was also tested using Partial Least Squares SEM. Although behaviour specific attitudes and social norms were more influential at encouraging aviation carbon offsetting, global policy knowledge and effectiveness of climate change policies play an important role. Although no changes in ratings were detected over a three-year period, the effect of social norms on encouraging aviation offsetting became stronger in later years. Implications and future research directions to better understand the political and social context of carbon offsetting and sustainable transport are provided.

Place, publisher, year, edition, pages
Taylor & Francis Group, 2019
Keywords
Carbon offsetting, air travel, tourist behaviour, climate policy, COP21
National Category
Environmental Sciences
Research subject
Tourism; Natural Science, Environmental Science
Identifiers
urn:nbn:se:lnu:diva-86918 (URN)10.1080/09669582.2019.1624762 (DOI)000472798000001 ()
Available from: 2019-07-18 Created: 2019-07-18 Last updated: 2019-07-18
Gössling, S., Humpe, A., Litman, T. & Metzler, D. (2019). Effects of Perceived Traffic Risks, Noise, and Exhaust Smells on Bicyclist Behaviour: An Economic Evaluation. Sustainability, 11(2), 1-15, Article ID 408.
Open this publication in new window or tab >>Effects of Perceived Traffic Risks, Noise, and Exhaust Smells on Bicyclist Behaviour: An Economic Evaluation
2019 (English)In: Sustainability, ISSN 2071-1050, E-ISSN 2071-1050, Vol. 11, no 2, p. 1-15, article id 408Article in journal (Refereed) Published
Abstract [en]

Active mode (walking, bicycling, and their variants) users are exposed to various negative externalities from motor vehicle traffic, including injury risks, noise, and air pollutants. This directly harms the users of these modes and discourages their use, creating a self-reinforcing cycle of less active travel, more motorized travel, and more harmful effects. These impacts are widely recognized but seldom quantified. This study evaluates these impacts and their consequences by measuring the additional distances that bicyclists travel in order to avoid roads with heavy motor vehicle traffic, based on a sample of German-Austrian bicycle organization members (n = 491), and monetizes the incremental costs. The results indicate that survey respondents cycle an average 6.4% longer distances to avoid traffic impacts, including injury risks, air, and noise pollution. Using standard monetization methods, these detours are estimated to impose private costs of at least Euro0.24/cycle-km, plus increased external costs when travellers shift from non-motorized to motorized modes. Conventional transport planning tends to overlook these impacts, resulting in overinvestment in roadway expansions and underinvestments in other types of transport improvements, including sidewalks, crosswalks, bikelanes, paths, traffic calming, and speed reductions. These insights should have importance for transport planning and economics.

Place, publisher, year, edition, pages
MDPI, 2019
Keywords
air pollution, cost-benefit analysis, cycling, Detours, exhaust fumes, transport externalities
National Category
Environmental Sciences Transport Systems and Logistics
Research subject
Economy; Natural Science, Environmental Science
Identifiers
urn:nbn:se:lnu:diva-80563 (URN)10.3390/su11020408 (DOI)000457129900112 ()
Available from: 2019-02-19 Created: 2019-02-19 Last updated: 2019-02-19Bibliographically approved
Metzler, D., Humpe, A. & Gössling, S. (2019). Is it time to abolish company car benefits?: An analysis of transport behaviour in Germany and implications for climate change. Climate Policy, 19(5), 542-555
Open this publication in new window or tab >>Is it time to abolish company car benefits?: An analysis of transport behaviour in Germany and implications for climate change
2019 (English)In: Climate Policy, ISSN 1469-3062, E-ISSN 1752-7457, Vol. 19, no 5, p. 542-555Article in journal (Refereed) Published
Abstract [en]

Company cars have received considerable attention because of their partial tax-exemption and the changes in travel behaviour they stimulate, including car model choices, distances driven, and car ownership patterns. This paper is the first to present evidence on actual transport behaviour change, based on mobility and fuel diaries, and comparing a sample of 624 company cars and 9328 private cars in Germany. Analysis confirms that company cars belong to the more heavily motorized car segments (with an average 97 kW, as opposed to 79 kW of private cars), and are driven more than private cars (24,672 km per year, compared to 12,828 km per year for private cars). Company car benefits also increase average household vehicle numbers by 25%. Results show that it is imperative to distinguish company cars of company owners relative to those driven by employees, as negative externalities increase significantly where company cars are used by the latter. Abolishing company car benefits could significantly reduce emissions from passenger road transport and stimulate change in the country's automotive industries towards a lower-carbon path. As Germany is not currently on track to meet its climate mitigation targets, this would be a timely policy shift.

Place, publisher, year, edition, pages
Taylor & Francis, 2019
Keywords
Climate change, company cars, transport demand, transport behaviour, transport policy
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-81837 (URN)10.1080/14693062.2018.1533446 (DOI)000462228500002 ()
Available from: 2019-04-12 Created: 2019-04-12 Last updated: 2019-04-12Bibliographically approved
Gössling, S. & Hall, C. M. (2019). Sharing versus collaborative economy: how to align ICT developments and the SDGs in tourism?. Journal of Sustainable Tourism, 27(1), 74-96
Open this publication in new window or tab >>Sharing versus collaborative economy: how to align ICT developments and the SDGs in tourism?
2019 (English)In: Journal of Sustainable Tourism, ISSN 0966-9582, E-ISSN 1747-7646, Vol. 27, no 1, p. 74-96Article in journal (Refereed) Published
Abstract [en]

Great hopes have been placed in the sharing economy to provide a new business model based on peer-to-peer (P2P) exchanges of underutilized assets. As a model, the sharing economy has been expected to make significant contributions to sustainability, providing new opportunities for entrepreneurship, more sustainable use of resources, and consumer co-operation in tight economic networks. However, in recent years, digital platforms have turned into the most important actors in the global sharing economy, turning global corporations, such as AirBnB, Booking, or TripAdvisor into intermediaries controlling and profiting from most transactions. Focused on accommodation, this paper conceptualizes the sharing economy in comparison to the wider collaborative economy, and discusses its social, economic, environmental, and political impacts in comparison to the sustainable development goals. It concludes that the sharing economy has great potential to make very significant contributions to sustainability, though the model is increasingly being replaced by the collaborative economy, which performs as an extension and acceleration of neoliberal economic practices.

Place, publisher, year, edition, pages
Channel View Publications, 2019
Keywords
Collaborative economy, information and communication technologies, sharing economy, sustainability, sustainable development goals
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-81100 (URN)10.1080/09669582.2018.1560455 (DOI)000459620400005 ()
Available from: 2019-03-15 Created: 2019-03-15 Last updated: 2019-03-15Bibliographically approved
Gössling, S., Choi, A., Dekker, K. & Metzler, D. (2019). The Social Cost of Automobility, Cycling and Walking in the European Union. Ecological Economics, 158, 65-74
Open this publication in new window or tab >>The Social Cost of Automobility, Cycling and Walking in the European Union
2019 (English)In: Ecological Economics, ISSN 0921-8009, E-ISSN 1873-6106, Vol. 158, p. 65-74Article in journal (Refereed) Published
Abstract [en]

Cost-benefit-analyses (CBA) are widely used to assess transport projects. Comparing various CBA frameworks, this paper concludes that the range of parameters considered in EU transport CBA is limited. A comprehensive list of criteria is presented, and unit costs identified. These are used to calculate the external and private cost of automobility, cycling and walking in the European Union. Results suggest that each kilometer driven by car incurs an external cost of (sic)0.11, while cycling and walking represent benefits of (sic)0.18 and (sic)0.37 per kilometer. Extrapolated to the total number of passenger kilometers driven, cycled or walked in the European Union, the cost of automobility is about (sic)500 billion per year. Due to positive health effects, cycling is an external benefit worth (sic)24 billion per year and walking (sic)66 billion per year. CBA frameworks in the EU should be widened to better include the full range of externalities, and, where feasible, be used comparatively to better understand the consequences of different transport investment decisions.

Place, publisher, year, edition, pages
Elsevier, 2019
National Category
Economics and Business
Research subject
Economy
Identifiers
urn:nbn:se:lnu:diva-80949 (URN)10.1016/j.ecolecon.2018.12.016 (DOI)000458222400008 ()
Available from: 2019-03-05 Created: 2019-03-05 Last updated: 2019-03-05Bibliographically approved
Gössling, S. (2018). Air transport and climate change (1ed.). In: Nigel Halpern & Anne Graham (Ed.), The Routledge Companion to air transport management: (pp. 402-416). London: Routledge
Open this publication in new window or tab >>Air transport and climate change
2018 (English)In: The Routledge Companion to air transport management / [ed] Nigel Halpern & Anne Graham, London: Routledge, 2018, 1, p. 402-416Chapter in book (Refereed)
Place, publisher, year, edition, pages
London: Routledge, 2018 Edition: 1
Series
Routledge Companions in Business, Management and Accounting
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-72455 (URN)2-s2.0-85045597982 (Scopus ID)9781138641372 (ISBN)9781315630540 (ISBN)9781138641372 (ISBN)
Available from: 2018-04-09 Created: 2018-04-09 Last updated: 2019-05-27Bibliographically approved
Gössling, S., Cohen, S., Higham, J., Peeters, P. & Eijgelaar, E. (2018). Desirable transport futures. Transportation Research Part D: Transport and Environment, 61(Part: B), 301-309
Open this publication in new window or tab >>Desirable transport futures
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2018 (English)In: Transportation Research Part D: Transport and Environment, ISSN 1361-9209, E-ISSN 1879-2340, Vol. 61, no Part: B, p. 301-309Article in journal (Refereed) Published
Abstract [en]

This overview article for the special issue on 'Desirable Transport Futures' sets out with a brief introduction of the current development of the global transport system, suggesting that it remains unclear whether transport systems are heading towards desirable change. This desirability is defined as a reduction in the system's negative externalities, including accidents, congestion, pollutants and/or noise, while retaining its functionality. There is evidence that transport externalities continue to grow with an increasingly mobile and growing global population. Against this background, the article discusses what may constitute more desirable transport futures, as well as the barriers that have to be overcome to move towards such futures. The article concludes that transport governance will be essential to far-reaching change, and that greater focus has to be placed on individual and societal socio-psychological perspectives shaping mobility consumption. Nine papers contained in this special issue provide in-depth analyses of transport systems, as well as insight into how these may be changed in more systemic ways. A concluding research agenda is offered that outlines a number of innovative approaches researchers may pursue as part of further efforts to engender desirable transport futures.

Place, publisher, year, edition, pages
Elsevier, 2018
Keywords
Barriers, Desirability, Policy, Systemic change, Transport futures, Environmental impact, Mechanical engineering, Public policy, Global population, In-depth analysis, Innovative approaches, Negative externalities, Transportation
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-72451 (URN)10.1016/j.trd.2018.01.008 (DOI)000438003400007 ()2-s2.0-85042021653 (Scopus ID)
Available from: 2018-04-09 Created: 2018-04-09 Last updated: 2018-07-27Bibliographically approved
Jacobsen, J. K. S., Gössling, S., Dybedal, P. & Skogheim, T. S. (2018). Exploring length of stay: international tourism in south-western Norway. Journal of Hospitality and Tourism Management, 35, 29-35
Open this publication in new window or tab >>Exploring length of stay: international tourism in south-western Norway
2018 (English)In: Journal of Hospitality and Tourism Management, ISSN 1447-6770, Vol. 35, p. 29-35Article in journal (Refereed) Published
Abstract [en]

This article explored length of stay (LOS) in the context of tour planning, to assess as to whether LOS can be increased. LOS is an important parameter for tourism destination management, at the same time as evidence have suggested that LOS is declining on a global scale. The study was based on responses from 1592 foreign leisure travellers in south-western Norway, a region dominated by round-trips. The study uniquely explored aspects that influenced visitor planning of length of stay, finding that perceptions of time ‘needed’ for desired activities is the most important aspect of holiday duration planning, followed by limitations in the number of vacation days, holiday budgets and accommodation-related considerations. Visitors with a focus on the region, those with their own vehicles and those emphasising outdoor recreation and/or landscape sightseeing were likely to have longer stays. Findings suggested that destinations have potential to increase LOS. The paper additionally reflected on how identification of tourist segments with flexible time frames can contribute to destination management focused on LOS.

Place, publisher, year, edition, pages
Elsevier, 2018
Keywords
Activity time, Destination management, Holiday planning, Length of stay, Round trip, Segmentation, Temporal flexibility
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-72448 (URN)10.1016/j.jhtm.2018.02.003 (DOI)000434347500004 ()2-s2.0-85042486574 (Scopus ID)
Available from: 2018-04-09 Created: 2018-04-09 Last updated: 2018-07-13Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0003-0505-9207

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