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Sandberg, Fredrik
Publications (4 of 4) Show all publications
Sandberg, F., Westerlund, B., Widmark, E. & Andersson, S. (2013). The struggles of co-creation: The highs and lows of involving stakeholders into the service design process. In: Luis M. Camarinha-Matos, Raimar J. Scherer (Ed.), Collaborative Systems for Reindustrialization: 14th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2013, Dresden, Germany, September 30 – October 2, 2013, Proceedings. Paper presented at 30 September 2013 through 2 October 2013, Dresden (pp. 415-422).
Open this publication in new window or tab >>The struggles of co-creation: The highs and lows of involving stakeholders into the service design process
2013 (English)In: Collaborative Systems for Reindustrialization: 14th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2013, Dresden, Germany, September 30 – October 2, 2013, Proceedings / [ed] Luis M. Camarinha-Matos, Raimar J. Scherer, 2013, p. 415-422Conference paper, Published paper (Refereed)
Abstract [en]

This paper presents our experiences from a research project on how to co-develop new methods for idea generation within a service design practice. As an example the paper describes how service designers used two visual inquiry methods together with customers and employees in different service situations. The results show that that there is great potential in developing methods for co-design work based on design approaches. This project relies on a mindset where materials of different kinds, that can be organized and reorganized in different ways are used. This supports a way of creating knowledge that facilitates production of other results than the purely verbal. We have also realized that it requires a great amount of work to achieve a great result.

Series
IFIP Advances in Information and Communication Technology, ISSN 1868-4238 ; 408
Keyword
Business development, Co-creation, Co-design, Idea generation, Service design, Visual methods
National Category
Human Computer Interaction Interaction Technologies
Research subject
Design; Computer and Information Sciences Computer Science, Computer Science
Identifiers
urn:nbn:se:lnu:diva-59240 (URN)10.1007/978-3-642-40543-3_44 (DOI)000391134800044 ()2-s2.0-84897767324 (Scopus ID)9783642405426 (ISBN)978-3-642-40543-3 (ISBN)
Conference
30 September 2013 through 2 October 2013, Dresden
Available from: 2016-12-20 Created: 2016-12-19 Last updated: 2018-02-16Bibliographically approved
Sandberg, F. (2012). Co-creating collaborative food service opportunities through work context maps. In: Päivi J. Tossavainen, Milla Harjula and Stefan Holmlid (Ed.), CONFERENCE PROCEEDINGS ServDes.2012 CO-CREATING SERVICES: . Paper presented at ServDes. 2012 3rd Nordic Conference on Service Design and Service Innovation, 8 – 10 February 2012, Espoo, Helsinki (pp. 243-251). Linköping: Linköping University Electronic Press
Open this publication in new window or tab >>Co-creating collaborative food service opportunities through work context maps
2012 (English)In: CONFERENCE PROCEEDINGS ServDes.2012 CO-CREATING SERVICES / [ed] Päivi J. Tossavainen, Milla Harjula and Stefan Holmlid, Linköping: Linköping University Electronic Press, 2012, p. 243-251Conference paper, Published paper (Other academic)
Abstract [en]

Abstract

This paper presents a co-design workshop method where the participants use context maps

of work activities as tools to visually explore collaborative service opportunities inside a food

producer community. As an example the paper describes experiences from using the method

together with small local food producers. During the workshop the food producers created

and transferred knowledge regarding their work from the individual work maps to co-created

future service maps. Although the food producers never had worked in these settings before,

they had no problem sharing and co-creating complex work scenarios. The method uses

both visual and verbal tools, which enables the participants to create a detailed service story

as well as a visual overview. The use of the method encouraged the food producers to create

service ideas, but it also started a dialog on how to bring the service concepts out to the real

work context. The paper also reflects upon the method’s potential in supporting service

designers.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2012
Series
Linköping Electronic Conference Proceedings, ISSN 1650-3740 ; 67
Keyword
work context maps, creative communities, design method, visual tools
National Category
Design
Research subject
Design
Identifiers
urn:nbn:se:lnu:diva-18490 (URN)
Conference
ServDes. 2012 3rd Nordic Conference on Service Design and Service Innovation, 8 – 10 February 2012, Espoo, Helsinki
Available from: 2012-04-27 Created: 2012-04-27 Last updated: 2014-03-24Bibliographically approved
Blomkvist, J., Holmlid, S., Sandberg, F. & Westerlund, B. (2012). Workshop: Exploring participatory prototyping of services. In: Proceeding PDC '12, Proceedings of the 12th Participatory Design Conference: Exploratory Papers, Workshop Descriptions, Industry Cases - Volume 2. Paper presented at The 12th biennial Participatory Design Conference (PDC) was held at Roskilde University, Roskilde, Denmark, 12-16 August, 2012 (pp. 151-152). New York: ACM Press
Open this publication in new window or tab >>Workshop: Exploring participatory prototyping of services
2012 (English)In: Proceeding PDC '12, Proceedings of the 12th Participatory Design Conference: Exploratory Papers, Workshop Descriptions, Industry Cases - Volume 2, New York: ACM Press, 2012, , p. 2p. 151-152Conference paper, Published paper (Refereed)
Abstract [en]

This full day workshop intends to explore approaches,methods and techniques that can be used in participatoryprototyping of services. The participants will contributewith their experiences of different ways of working withparticipatory prototyping. During the workshop theparticipants will share, explore and give feedback on themethod or case that they present. By engaging in othermethods there will also be a learning activity. Anotheraim of the workshop is to initiate research anddevelopment of knowledge within the emerging field ofparticipatory prototyping of services and product servicesystems. One particular interest regards the relationbetween details and “the whole”. The emphasis of theworkshop is to have creative learning experiences.

Place, publisher, year, edition, pages
New York: ACM Press, 2012. p. 2
Keyword
Participatory prototyping, participatory design, service design
National Category
Design
Research subject
Design
Identifiers
urn:nbn:se:lnu:diva-28285 (URN)10.1145/2348144.2348195 (DOI)2-s2.0-84865663953 (Scopus ID)978-1-4503-1296-7 (ISBN)
Conference
The 12th biennial Participatory Design Conference (PDC) was held at Roskilde University, Roskilde, Denmark, 12-16 August, 2012
Available from: 2013-08-19 Created: 2013-08-19 Last updated: 2014-03-24Bibliographically approved
Sandberg, F. (2011). Visual Inquiry: A tool for presenting and sharing contextual knowledge.
Open this publication in new window or tab >>Visual Inquiry: A tool for presenting and sharing contextual knowledge
2011 (English)Conference paper, Published paper (Refereed)
Abstract [en]

ABSTRACT

This paper presents an inquiry method where the

participants create a visual presentation of their

experiential knowledge of working. As an example

the paper describes experiences from using the

inquiry method together with small local food

producers. The owners use the visual inquiry tool

to present their small company's activities, the

stakeholders involved, problems, strengths,

changes and dreams for the future. Although the

food producers never had described their

knowledge as one picture before, they had no

problem mapping out and visually presenting

complex information about their production. The

method uses sticky notes as mapping tools, which

enables the participants to rearrange information,

point at related information, jump in time and also

include the research group in the knowledge

creation. The use of the visual inquiry method

increases the participants’ involvement and

community building. The paper also describes how

the visual presentations, created at several inquiry

sessions, are used in a workshop on collaborative

services.

Keyword
Design, Designmetoder
National Category
Design
Research subject
Design
Identifiers
urn:nbn:se:lnu:diva-14026 (URN)
Available from: 2011-09-16 Created: 2011-09-06 Last updated: 2011-09-16Bibliographically approved
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