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Gössling, S., Zeiss, H., Hall, C. M., Martin-Rios, C., Ram, Y. & Grøtte, I.-P. (2019). A cross-country comparison of accommodation manager perspectives on online review manipulation. Current Issues in Tourism, 22(14), 1744-1763
Open this publication in new window or tab >>A cross-country comparison of accommodation manager perspectives on online review manipulation
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2019 (English)In: Current Issues in Tourism, ISSN 1368-3500, E-ISSN 1747-7603, Vol. 22, no 14, p. 1744-1763Article in journal (Refereed) Published
Abstract [en]

Accommodation businesses are increasingly dependent on a limited number of reservation platforms. A significant feature of these platforms is guest evaluations, which are transformed into ratings and rankings. As the positioning of the business in comparison to competitors determines customer demand, accommodation managers have considerable interest in maintaining or improving their online reputation. One response may be to engage in manipulation strategies. This paper presents the results of a survey including 270 hotel managers in five countries, Germany, Israel, Norway, Sweden and Switzerland. Managers confirm growing competition as a result of ratings and rankings, and they report that guests are increasingly aware of the importance of reviews. To avert negative online feedback impacts, managers intervene strategically. The paper discusses new market pressures, emergent consumer judgement culture and consumer citizenship, opportunities for legal redress and the emerging importance of reputation management strategies.

Place, publisher, year, edition, pages
Taylor & Francis, 2019
Keywords
Consumer citizenship, hotels, manipulation, online reviews, rankings, ratings
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-72449 (URN)10.1080/13683500.2018.1455171 (DOI)000472759400008 ()2-s2.0-85044251436 (Scopus ID)
Available from: 2018-04-09 Created: 2018-04-09 Last updated: 2019-07-18Bibliographically approved
Kim, M. J. & Hall, C. M. (2019). A hedonic motivation model in virtual reality tourism: Comparing visitors and non-visitors. International Journal of Information Management, 46, 236-249
Open this publication in new window or tab >>A hedonic motivation model in virtual reality tourism: Comparing visitors and non-visitors
2019 (English)In: International Journal of Information Management, ISSN 0268-4012, E-ISSN 1873-4707, Vol. 46, p. 236-249Article in journal (Refereed) Published
Abstract [en]

Virtual reality (VR) tourism provides consumers with the opportunity to experience a destination in VR and can play a significant role in encouraging visitation and engaging in particular travel activities and behaviors. Hedonic motivation adoption frameworks with flow state and subjective well-being have been shown to have significant roles in continued use of information technology. However, research on a theoretically integrated hedonic motivation system adoption model (HMSAM) specifically with enjoyment, flow state, subjective wellbeing, and continued use has not previously been conducted with respect to VR tourism. To address this gap, this study develops and investigates a conceptually comprehensive model on the effect of consumers' hedonic behaviors on continued use, with the moderating role of visitor or non-visitor at the destination portrayed in VR tourism. Results identified the highly significant effect of consumers' perceived enjoyment on flow state and of flow state on subjective well-being. Continued use was greatly influenced by flow state and subjective wellbeing. Importantly for destinations association between usefulness and flow state had a significant moderating effect depending on whether a visitor or non-visitor. The findings offer new knowledge to researchers and industry in the VR tourism fields.

Place, publisher, year, edition, pages
Elsevier, 2019
Keywords
Virtual reality (VR) tourism, Hedonic motivation system adoption model, Flow state, Subjective well-being, Visitors and non-visitors
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-81693 (URN)10.1016/j.ijinfomgt.2018.11.016 (DOI)000461899300019 ()2-s2.0-85062229169 (Scopus ID)
Available from: 2019-04-05 Created: 2019-04-05 Last updated: 2019-08-29Bibliographically approved
Roy, H., Hall, C. M. & Ballantine, P. W. (2019). Connecting local food to foodservice businesses: an exploratory qualitative study on wholesale distributors' perceived benefits and challenges. Journal of Foodservice Business Research, 22(3), 261-285
Open this publication in new window or tab >>Connecting local food to foodservice businesses: an exploratory qualitative study on wholesale distributors' perceived benefits and challenges
2019 (English)In: Journal of Foodservice Business Research, ISSN 1537-8020, E-ISSN 1537-8039, Vol. 22, no 3, p. 261-285Article in journal (Refereed) Published
Abstract [en]

Wholesale distributors play a vital role in the foodservice industry. However, despite growing interest in local food systems, little research has considered the motivations and challenges of wholesale distributors in developing and maintaining direct relationships with local farmers. This exploratory study investigates wholesale distributors’ perceptions, motivations, and constraints in buying local food products from local farmers in a study conducted in Vancouver, Canada, and Christchurch, New Zealand. Semi-structured interviews were conducted with 16 wholesale distributors. Results indicate that purchasing of local foods was perceived as beneficial by wholesale distributors, but they experienced challenges with purchasing. Based on the findings, strategies are posited for both wholesale distributors and farmers to better serve foodservice organizations. 

Place, publisher, year, edition, pages
Taylor & Francis, 2019
Keywords
Farmers, Food wholesalers, Foodservice, Local foods
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-82894 (URN)10.1080/15378020.2019.1600891 (DOI)2-s2.0-85063990275 (Scopus ID)
Available from: 2019-05-22 Created: 2019-05-22 Last updated: 2019-09-12Bibliographically approved
Hall, C. M. (2019). Constructing sustainable tourism development: The 2030 agenda and the managerial ecology of sustainable tourism. Journal of Sustainable Tourism, 27(7), 1044-1060
Open this publication in new window or tab >>Constructing sustainable tourism development: The 2030 agenda and the managerial ecology of sustainable tourism
2019 (English)In: Journal of Sustainable Tourism, ISSN 0966-9582, E-ISSN 1747-7646, Vol. 27, no 7, p. 1044-1060Article in journal (Refereed) Published
Abstract [en]

The UN 2030 Agenda for Sustainable Development sets a series of sustainable development goals (SDGs) to end poverty, protect the planet and ensure prosperity for all by 2030. The Agenda influences tourism policy even though the Agenda resolution only mentions tourism three times. A heterogeneous constructionism approach is adopted to examine the managerial ecology of tourism and the SDGs. Managerial ecology involves the instrumental application of science and economic utilitarian approaches and in the service of resource utilisation and economic development. A managerial ecological approach is integral to UNWTO work on the SDGs, as well as other actors, and is reflected in policy recommendations for achievement of the SDGs even though tourism is less sustainable than ever with respect to resource use. This situation substantially affects capacities to do other, and create alternative development and policy trajectories. It is concluded that a more reflexive understanding of knowledge and management is required to better understand the implications of knowledge circulation and legitimisation and action for sustainable tourism. More fundamentally, there is a need to rethink human-environment relations given the mistaken belief that the exertion of more effort and greater efficiency will alone solve problems of sustainable tourism.

Place, publisher, year, edition, pages
Channel View Publications, 2019
Keywords
Complexity, heterogeneous constructionism, knowledge, managerial ecology, neoliberalism, sustainable development goals
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-87062 (URN)10.1080/09669582.2018.1560456 (DOI)000474191500012 ()31317846 (PubMedID)2-s2.0-85060327158 (Scopus ID)
Available from: 2019-08-01 Created: 2019-08-01 Last updated: 2019-08-29Bibliographically approved
Scott, D., Hall, C. M. & Gössling, S. (2019). Global tourism vulnerability to climate change. Annals of Tourism Research, 77, 49-61
Open this publication in new window or tab >>Global tourism vulnerability to climate change
2019 (English)In: Annals of Tourism Research, ISSN 0160-7383, E-ISSN 1873-7722, Vol. 77, p. 49-61Article in journal (Refereed) Published
Abstract [en]

Climate change will have far-reaching consequence for the future of tourism. A Climate Change Vulnerability Index for Tourism (CVIT) comprised of 27 indicators provides a transparent and systematic first analysis of the differential vulnerability of the tourism sector in 181 countries. Countries with the lowest vulnerability are found in western and northern Europe, central Asia, Canada and New Zealand. High sector vulnerability is found in Africa, Middle East, South Asia and Small Island Developing States. Vulnerability is highest in many countries where tourism represents the largest proportion of GDP and regions where tourism growth is expected to be the strongest over the coming decades. Climate change will pose an increasing barrier to tourism contributions to the Sustainable Development Goals.

Place, publisher, year, edition, pages
Elsevier, 2019
Keywords
Tourism, Climate change, Impacts, Adaptive capacity, Decarbonization, Sustainable development goals
National Category
Climate Research Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-89286 (URN)10.1016/j.annals.2019.05.007 (DOI)000483413500005 ()
Available from: 2019-09-25 Created: 2019-09-25 Last updated: 2019-09-25Bibliographically approved
Seyfi, S. & Hall, C. M. (2019). International sanctions, tourism destinations and resistive economy. Journal of Policy Research in Tourism, Leisure and Events, 11(1), 159-169
Open this publication in new window or tab >>International sanctions, tourism destinations and resistive economy
2019 (English)In: Journal of Policy Research in Tourism, Leisure and Events, ISSN 1940-7963, E-ISSN 1940-7971, Vol. 11, no 1, p. 159-169Article in journal, Editorial material (Other academic) Published
Place, publisher, year, edition, pages
Routledge, 2019
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-79472 (URN)10.1080/19407963.2018.1482305 (DOI)000454075000008 ()2-s2.0-85048776623 (Scopus ID)
Available from: 2019-01-17 Created: 2019-01-17 Last updated: 2019-08-29Bibliographically approved
Kim, M. J. & Hall, C. M. (2019). Investment crowdfunding in the visitor economy: the roles of venture quality, uncertainty, and funding amount. Current Issues in Tourism
Open this publication in new window or tab >>Investment crowdfunding in the visitor economy: the roles of venture quality, uncertainty, and funding amount
2019 (English)In: Current Issues in Tourism, ISSN 1368-3500, E-ISSN 1747-7603Article in journal (Refereed) Epub ahead of print
Abstract [en]

Investment crowdfunding is a growing means to finance startups and small businesses, including in the visitor economy (tourism, leisure, sports, creative media, arts, and culture). However, research on investor behaviour in investment crowdfunding is extremely limited in this area, particularly with respect to the impacts of venture quality, uncertainty, and funding amounts. To investigate this gap, a comprehensive and integrated model on the effects of venture quality and uncertainty level is developed and tested on crowdfunding participation in investing in visitor economy projects in South Korea. Results show that venture quality and uncertainty level had significantly positive impacts on crowdfunding participation which, in turn, highly influences word-of-mouth and re-participation. The funding amount invested was found to moderate the relationships among those constructs in the research model. Consequently, this study offers new insights for researchers and industry stakeholders in investment crowdfunding in the tourism and leisure sectors.

Place, publisher, year, edition, pages
Taylor & Francis Group, 2019
Keywords
Tourism investment, venture quality theory, uncertainty theory, word-of-mouth theory, re-participation, visitor economy
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-89245 (URN)10.1080/13683500.2019.1656178 (DOI)000482100700001 ()
Available from: 2019-09-24 Created: 2019-09-24 Last updated: 2019-09-24
Seyfi, S., Hall, C. M. & Fagnoni, E. (2019). Managing World Heritage Site stakeholders: a grounded theory paradigm model approach. Journal of Heritage Tourism, 14(4), 308-324
Open this publication in new window or tab >>Managing World Heritage Site stakeholders: a grounded theory paradigm model approach
2019 (English)In: Journal of Heritage Tourism, ISSN 1743-873X, E-ISSN 1747-6631, Vol. 14, no 4, p. 308-324Article in journal (Refereed) Published
Abstract [en]

The complex issues of conservation, politics, tourism development and governance have emerged as critical issues within sustainable tourism at World Heritage sites. This study analyzes divergent perspectives of multiple stakeholders toward sustainable tourism development in Masouleh, a tentatively listed UNESCO World Heritage location in northern Iran. The study uses a grounded theory approach for framing the case study and provides insights into understanding the obstacles of sustainable tourism in Masouleh in the context of the socioeconomic, political, and environmental dimensions of development. Drawing on in-depth interviews with key stakeholders, findings revealed that the village of Masouleh confronts numerous challenges that have implications for any listing as World Heritage. The study is significant because of the focus on a tentatively listed site, as well as acknowledging domestic opposition to heritage tourism despite the site's potential international significance.

Place, publisher, year, edition, pages
Taylor & Francis Group, 2019
Keywords
World Heritage, sustainable tourism, stakeholder analysis, grounded theory, governance
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-84513 (URN)10.1080/1743873X.2018.1527340 (DOI)000467984000002 ()2-s2.0-85053905773 (Scopus ID)
Available from: 2019-06-05 Created: 2019-06-05 Last updated: 2019-08-29Bibliographically approved
Kemper, J. A., Hall, C. M. & Ballantine, P. W. (2019). Marketing and Sustainability: Business as Usual or Changing Worldviews?. Sustainability, 11(3), Article ID 780.
Open this publication in new window or tab >>Marketing and Sustainability: Business as Usual or Changing Worldviews?
2019 (English)In: Sustainability, ISSN 2071-1050, E-ISSN 2071-1050, Vol. 11, no 3, article id 780Article in journal, Editorial material (Other academic) Published
Abstract [en]

Marketing, and the business schools within which most marketing academics and researchers work, have a fraught relationship with sustainability. Marketing is typically regarded as encouraging overconsumption and contributing to global change yet, simultaneously, it is also promoted as a means to enable sustainable consumption. Based on a critical review of the literature, the paper responds to the need to better understand the underpinnings of marketing worldviews with respect to sustainability. The paper discusses the concept of worldviews and their transformation, sustainability's articulation in marketing and business schools, and the implications of the market logic dominance in faculty mind-sets. This is timely given that business schools are increasingly positioning themselves as a positive contributor to sustainability. Institutional barriers, specifically within universities, business schools, and the marketing discipline, are identified as affecting the ability to effect bottom-up' change. It is concluded that if institutions, including disciplines and business schools, remain wedded to assumptions regarding the compatibility between the environment and economic growth and acceptance of market forces then the development of alternative perspectives on sustainability remains highly problematic.

Place, publisher, year, edition, pages
MDPI, 2019
Keywords
green marketing, sustainable marketing, sustainable development, sustainability, institutional change, paradigm change, worldview
National Category
Environmental Sciences Economics and Business
Research subject
Economy
Identifiers
urn:nbn:se:lnu:diva-81096 (URN)10.3390/su11030780 (DOI)000458929500225 ()2-s2.0-85061095056 (Scopus ID)
Available from: 2019-03-15 Created: 2019-03-15 Last updated: 2019-08-29Bibliographically approved
Hall, C. M. & Ram, Y. (2019). Measuring the relationship between tourism and walkability?: Walk Score and English tourist attractions. Journal of Sustainable Tourism, 27(2), 223-240
Open this publication in new window or tab >>Measuring the relationship between tourism and walkability?: Walk Score and English tourist attractions
2019 (English)In: Journal of Sustainable Tourism, ISSN 0966-9582, E-ISSN 1747-7646, Vol. 27, no 2, p. 223-240Article in journal (Refereed) Published
Abstract [en]

Walking is an important part of the tourist experience and a significant element of sustainable mobility. Although the concept of walkability has substantial health, social, economic and environmental dimensions for permanent residents, little attention has been given to the concept of walkability from a tourist perspective. This study examines the relationships between walkability and indicators of successful tourism as measured by visitor numbers and TripAdvisor reviews for leading English visitor attractions. Walkability is measured by using the Walk Score (R) index that assesses the walking potential of an origin point through a combination of the shortest distance to a group of preselected destination points, the block length and the intersection density around the origin. The Walk Score algorithm includes built environment characteristics but not route characteristics. The study found only weak relationships between walkability and visitor numbers and walkability and number of TripAdvisor ratings for the top 330 visitor attractions in England. No significant relationships were found for London's attractions although a weak relationship was noted between walkability and TripAdvisor ranking. It is concluded that tourism-specific assessments of walkability and transport choice are required if visitors are to be encouraged to engage in active transport at destinations.

Place, publisher, year, edition, pages
Taylor & Francis Group, 2019
Keywords
Accessibility, active transport, built environment, visitor attractions, walkability, Walk Score
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-81705 (URN)10.1080/09669582.2017.1404607 (DOI)000461816100004 ()2-s2.0-85063231931 (Scopus ID)
Available from: 2019-04-05 Created: 2019-04-05 Last updated: 2019-08-29Bibliographically approved
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