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Gössling, S., Zeiss, H., Hall, C. M., Martin-Rios, C., Ram, Y. & Grøtte, I.-P. (2019). A cross-country comparison of accommodation manager perspectives on online review manipulation. Current Issues in Tourism, 22(14), 1744-1763
Open this publication in new window or tab >>A cross-country comparison of accommodation manager perspectives on online review manipulation
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2019 (English)In: Current Issues in Tourism, ISSN 1368-3500, E-ISSN 1747-7603, Vol. 22, no 14, p. 1744-1763Article in journal (Refereed) Published
Abstract [en]

Accommodation businesses are increasingly dependent on a limited number of reservation platforms. A significant feature of these platforms is guest evaluations, which are transformed into ratings and rankings. As the positioning of the business in comparison to competitors determines customer demand, accommodation managers have considerable interest in maintaining or improving their online reputation. One response may be to engage in manipulation strategies. This paper presents the results of a survey including 270 hotel managers in five countries, Germany, Israel, Norway, Sweden and Switzerland. Managers confirm growing competition as a result of ratings and rankings, and they report that guests are increasingly aware of the importance of reviews. To avert negative online feedback impacts, managers intervene strategically. The paper discusses new market pressures, emergent consumer judgement culture and consumer citizenship, opportunities for legal redress and the emerging importance of reputation management strategies.

Place, publisher, year, edition, pages
Taylor & Francis, 2019
Keywords
Consumer citizenship, hotels, manipulation, online reviews, rankings, ratings
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-72449 (URN)10.1080/13683500.2018.1455171 (DOI)000472759400008 ()2-s2.0-85044251436 (Scopus ID)
Available from: 2018-04-09 Created: 2018-04-09 Last updated: 2019-07-18Bibliographically approved
Kim, M. J. & Hall, C. M. (2019). A hedonic motivation model in virtual reality tourism: Comparing visitors and non-visitors. International Journal of Information Management, 46, 236-249
Open this publication in new window or tab >>A hedonic motivation model in virtual reality tourism: Comparing visitors and non-visitors
2019 (English)In: International Journal of Information Management, ISSN 0268-4012, E-ISSN 1873-4707, Vol. 46, p. 236-249Article in journal (Refereed) Published
Abstract [en]

Virtual reality (VR) tourism provides consumers with the opportunity to experience a destination in VR and can play a significant role in encouraging visitation and engaging in particular travel activities and behaviors. Hedonic motivation adoption frameworks with flow state and subjective well-being have been shown to have significant roles in continued use of information technology. However, research on a theoretically integrated hedonic motivation system adoption model (HMSAM) specifically with enjoyment, flow state, subjective wellbeing, and continued use has not previously been conducted with respect to VR tourism. To address this gap, this study develops and investigates a conceptually comprehensive model on the effect of consumers' hedonic behaviors on continued use, with the moderating role of visitor or non-visitor at the destination portrayed in VR tourism. Results identified the highly significant effect of consumers' perceived enjoyment on flow state and of flow state on subjective well-being. Continued use was greatly influenced by flow state and subjective wellbeing. Importantly for destinations association between usefulness and flow state had a significant moderating effect depending on whether a visitor or non-visitor. The findings offer new knowledge to researchers and industry in the VR tourism fields.

Place, publisher, year, edition, pages
Elsevier, 2019
Keywords
Virtual reality (VR) tourism, Hedonic motivation system adoption model, Flow state, Subjective well-being, Visitors and non-visitors
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-81693 (URN)10.1016/j.ijinfomgt.2018.11.016 (DOI)000461899300019 ()
Available from: 2019-04-05 Created: 2019-04-05 Last updated: 2019-04-05Bibliographically approved
Roy, H., Hall, C. M. & Ballantine, P. W. (2019). Connecting local food to foodservice businesses: An exploratory qualitative study on wholesale distributors' perceived benefits and challenges. Journal of Foodservice Business Research, 22(3), 261-285
Open this publication in new window or tab >>Connecting local food to foodservice businesses: An exploratory qualitative study on wholesale distributors' perceived benefits and challenges
2019 (English)In: Journal of Foodservice Business Research, ISSN 1537-8020, E-ISSN 1537-8039, Vol. 22, no 3, p. 261-285Article in journal (Refereed) Published
Abstract [en]

Wholesale distributors play a vital role in the foodservice industry. However, despite growing interest in local food systems, little research has considered the motivations and challenges of wholesale distributors in developing and maintaining direct relationships with local farmers. This exploratory study investigates wholesale distributors’ perceptions, motivations, and constraints in buying local food products from local farmers in a study conducted in Vancouver, Canada, and Christchurch, New Zealand. Semi-structured interviews were conducted with 16 wholesale distributors. Results indicate that purchasing of local foods was perceived as beneficial by wholesale distributors, but they experienced challenges with purchasing. Based on the findings, strategies are posited for both wholesale distributors and farmers to better serve foodservice organizations. © 2019, © 2019 Taylor & Francis.

Place, publisher, year, edition, pages
Abingdon-on-Thames: Routledge, 2019
Keywords
farmers, food wholesalers, foodservice, Local foods
Identifiers
urn:nbn:se:lnu:diva-82894 (URN)10.1080/15378020.2019.1600891 (DOI)2-s2.0-85063990275 (Scopus ID)
Available from: 2019-05-22 Created: 2019-05-22 Last updated: 2019-05-22
Hall, C. M. (2019). Constructing sustainable tourism development: The 2030 agenda and the managerial ecology of sustainable tourism. Journal of Sustainable Tourism, 27(7), 1044-1060
Open this publication in new window or tab >>Constructing sustainable tourism development: The 2030 agenda and the managerial ecology of sustainable tourism
2019 (English)In: Journal of Sustainable Tourism, ISSN 0966-9582, E-ISSN 1747-7646, Vol. 27, no 7, p. 1044-1060Article in journal (Refereed) Published
Abstract [en]

The UN 2030 Agenda for Sustainable Development sets a series of sustainable development goals (SDGs) to end poverty, protect the planet and ensure prosperity for all by 2030. The Agenda influences tourism policy even though the Agenda resolution only mentions tourism three times. A heterogeneous constructionism approach is adopted to examine the managerial ecology of tourism and the SDGs. Managerial ecology involves the instrumental application of science and economic utilitarian approaches and in the service of resource utilisation and economic development. A managerial ecological approach is integral to UNWTO work on the SDGs, as well as other actors, and is reflected in policy recommendations for achievement of the SDGs even though tourism is less sustainable than ever with respect to resource use. This situation substantially affects capacities to do other, and create alternative development and policy trajectories. It is concluded that a more reflexive understanding of knowledge and management is required to better understand the implications of knowledge circulation and legitimisation and action for sustainable tourism. More fundamentally, there is a need to rethink human-environment relations given the mistaken belief that the exertion of more effort and greater efficiency will alone solve problems of sustainable tourism.

Place, publisher, year, edition, pages
Channel View Publications, 2019
Keywords
Complexity, heterogeneous constructionism, knowledge, managerial ecology, neoliberalism, sustainable development goals
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-87062 (URN)10.1080/09669582.2018.1560456 (DOI)000474191500012 ()31317846 (PubMedID)
Available from: 2019-08-01 Created: 2019-08-01 Last updated: 2019-08-01Bibliographically approved
Seyfi, S. & Hall, C. M. (2019). International sanctions, tourism destinations and resistive economy. Journal of Policy Research in Tourism, Leisure and Events, 11(1), 159-169
Open this publication in new window or tab >>International sanctions, tourism destinations and resistive economy
2019 (English)In: Journal of Policy Research in Tourism, Leisure and Events, ISSN 1940-7963, E-ISSN 1940-7971, Vol. 11, no 1, p. 159-169Article in journal, Editorial material (Other academic) Published
Place, publisher, year, edition, pages
Routledge, 2019
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-79472 (URN)10.1080/19407963.2018.1482305 (DOI)000454075000008 ()
Available from: 2019-01-17 Created: 2019-01-17 Last updated: 2019-01-22Bibliographically approved
Seyfi, S., Hall, C. M. & Fagnoni, E. (2019). Managing World Heritage Site stakeholders: a grounded theory paradigm model approach. Journal of Heritage Tourism, 14(4), 308-324
Open this publication in new window or tab >>Managing World Heritage Site stakeholders: a grounded theory paradigm model approach
2019 (English)In: Journal of Heritage Tourism, ISSN 1743-873X, E-ISSN 1747-6631, Vol. 14, no 4, p. 308-324Article in journal (Refereed) Published
Abstract [en]

The complex issues of conservation, politics, tourism development and governance have emerged as critical issues within sustainable tourism at World Heritage sites. This study analyzes divergent perspectives of multiple stakeholders toward sustainable tourism development in Masouleh, a tentatively listed UNESCO World Heritage location in northern Iran. The study uses a grounded theory approach for framing the case study and provides insights into understanding the obstacles of sustainable tourism in Masouleh in the context of the socioeconomic, political, and environmental dimensions of development. Drawing on in-depth interviews with key stakeholders, findings revealed that the village of Masouleh confronts numerous challenges that have implications for any listing as World Heritage. The study is significant because of the focus on a tentatively listed site, as well as acknowledging domestic opposition to heritage tourism despite the site's potential international significance.

Place, publisher, year, edition, pages
Taylor & Francis Group, 2019
Keywords
World Heritage, sustainable tourism, stakeholder analysis, grounded theory, governance
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-84513 (URN)10.1080/1743873X.2018.1527340 (DOI)000467984000002 ()
Available from: 2019-06-05 Created: 2019-06-05 Last updated: 2019-06-05Bibliographically approved
Kemper, J. A., Hall, C. M. & Ballantine, P. W. (2019). Marketing and Sustainability: Business as Usual or Changing Worldviews?. Sustainability, 11(3), Article ID 780.
Open this publication in new window or tab >>Marketing and Sustainability: Business as Usual or Changing Worldviews?
2019 (English)In: Sustainability, ISSN 2071-1050, E-ISSN 2071-1050, Vol. 11, no 3, article id 780Article in journal, Editorial material (Other academic) Published
Abstract [en]

Marketing, and the business schools within which most marketing academics and researchers work, have a fraught relationship with sustainability. Marketing is typically regarded as encouraging overconsumption and contributing to global change yet, simultaneously, it is also promoted as a means to enable sustainable consumption. Based on a critical review of the literature, the paper responds to the need to better understand the underpinnings of marketing worldviews with respect to sustainability. The paper discusses the concept of worldviews and their transformation, sustainability's articulation in marketing and business schools, and the implications of the market logic dominance in faculty mind-sets. This is timely given that business schools are increasingly positioning themselves as a positive contributor to sustainability. Institutional barriers, specifically within universities, business schools, and the marketing discipline, are identified as affecting the ability to effect bottom-up' change. It is concluded that if institutions, including disciplines and business schools, remain wedded to assumptions regarding the compatibility between the environment and economic growth and acceptance of market forces then the development of alternative perspectives on sustainability remains highly problematic.

Place, publisher, year, edition, pages
MDPI, 2019
Keywords
green marketing, sustainable marketing, sustainable development, sustainability, institutional change, paradigm change, worldview
National Category
Environmental Sciences Economics and Business
Research subject
Economy
Identifiers
urn:nbn:se:lnu:diva-81096 (URN)10.3390/su11030780 (DOI)000458929500225 ()
Available from: 2019-03-15 Created: 2019-03-15 Last updated: 2019-03-15Bibliographically approved
Hall, C. M. & Ram, Y. (2019). Measuring the relationship between tourism and walkability?: Walk Score and English tourist attractions. Journal of Sustainable Tourism, 27(2), 223-240
Open this publication in new window or tab >>Measuring the relationship between tourism and walkability?: Walk Score and English tourist attractions
2019 (English)In: Journal of Sustainable Tourism, ISSN 0966-9582, E-ISSN 1747-7646, Vol. 27, no 2, p. 223-240Article in journal (Refereed) Published
Abstract [en]

Walking is an important part of the tourist experience and a significant element of sustainable mobility. Although the concept of walkability has substantial health, social, economic and environmental dimensions for permanent residents, little attention has been given to the concept of walkability from a tourist perspective. This study examines the relationships between walkability and indicators of successful tourism as measured by visitor numbers and TripAdvisor reviews for leading English visitor attractions. Walkability is measured by using the Walk Score (R) index that assesses the walking potential of an origin point through a combination of the shortest distance to a group of preselected destination points, the block length and the intersection density around the origin. The Walk Score algorithm includes built environment characteristics but not route characteristics. The study found only weak relationships between walkability and visitor numbers and walkability and number of TripAdvisor ratings for the top 330 visitor attractions in England. No significant relationships were found for London's attractions although a weak relationship was noted between walkability and TripAdvisor ranking. It is concluded that tourism-specific assessments of walkability and transport choice are required if visitors are to be encouraged to engage in active transport at destinations.

Place, publisher, year, edition, pages
Taylor & Francis Group, 2019
Keywords
Accessibility, active transport, built environment, visitor attractions, walkability, Walk Score
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-81705 (URN)10.1080/09669582.2017.1404607 (DOI)000461816100004 ()
Available from: 2019-04-05 Created: 2019-04-05 Last updated: 2019-04-05Bibliographically approved
Saethorsdottir, A. D., Hall, C. M. & Stefansson, T. (2019). Senses by Seasons: Tourists' Perceptions Depending on Seasonality in Popular Nature Destinations in Iceland. Sustainability, 11(11), Article ID UNSP 3059.
Open this publication in new window or tab >>Senses by Seasons: Tourists' Perceptions Depending on Seasonality in Popular Nature Destinations in Iceland
2019 (English)In: Sustainability, ISSN 2071-1050, E-ISSN 2071-1050, Vol. 11, no 11, article id UNSP 3059Article in journal (Refereed) Published
Abstract [en]

Seasonality in visitor arrivals is one of the greatest challenges faced by tourist destinations. Seasonality is a major issue for sustainable tourism as it affects the optimal use of investment and infrastructure, puts pressure on resources and can create negative experience of crowding at destinations. Peripheral areas commonly experience more pronounced fluctuations in visitor arrivals. Iceland is one of those destinations. Although the number of tourists visiting the country has multiplied in recent years, seasonality is still a major challenge, especially in the more rural peripheral areas of the country. Iceland's high season for tourism occurs during its brief summer (June to August), but in recent years more people visit the country on shorter winter trips, creating new management challenges. This research is based on an on-site questionnaire survey conducted in seven popular nature destinations in Iceland which compares the experience of summer and winter visitors. The results show that winter visitors are more satisfied with the natural environment while their satisfaction with facilities and service is in many cases lower. The areas are generally perceived as being more beautiful and quieter in winter than in summer. However, most destinations are considered less accessible and less safe in the winter. Tourists are much less likely to experience physical crowding during winter, although winter visitors are more sensitive to crowds, most likely because of expectations of fewer tourists. Finally, this research shows that tourists are less likely to encounter negative effects of tourism on the environment in the winter, (e.g., erosion or damage to rocks and vegetation), than in summer. The results highlight the importance of understanding visitor perceptions in a seasonal and temporal context.

Place, publisher, year, edition, pages
MDPI, 2019
Keywords
tourism seasonality, tourists' perception, crowding, sustainable management
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-86966 (URN)10.3390/su11113059 (DOI)000472632200064 ()
Available from: 2019-07-23 Created: 2019-07-23 Last updated: 2019-07-23Bibliographically approved
Gössling, S. & Hall, C. M. (2019). Sharing versus collaborative economy: how to align ICT developments and the SDGs in tourism?. Journal of Sustainable Tourism, 27(1), 74-96
Open this publication in new window or tab >>Sharing versus collaborative economy: how to align ICT developments and the SDGs in tourism?
2019 (English)In: Journal of Sustainable Tourism, ISSN 0966-9582, E-ISSN 1747-7646, Vol. 27, no 1, p. 74-96Article in journal (Refereed) Published
Abstract [en]

Great hopes have been placed in the sharing economy to provide a new business model based on peer-to-peer (P2P) exchanges of underutilized assets. As a model, the sharing economy has been expected to make significant contributions to sustainability, providing new opportunities for entrepreneurship, more sustainable use of resources, and consumer co-operation in tight economic networks. However, in recent years, digital platforms have turned into the most important actors in the global sharing economy, turning global corporations, such as AirBnB, Booking, or TripAdvisor into intermediaries controlling and profiting from most transactions. Focused on accommodation, this paper conceptualizes the sharing economy in comparison to the wider collaborative economy, and discusses its social, economic, environmental, and political impacts in comparison to the sustainable development goals. It concludes that the sharing economy has great potential to make very significant contributions to sustainability, though the model is increasingly being replaced by the collaborative economy, which performs as an extension and acceleration of neoliberal economic practices.

Place, publisher, year, edition, pages
Channel View Publications, 2019
Keywords
Collaborative economy, information and communication technologies, sharing economy, sustainability, sustainable development goals
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-81100 (URN)10.1080/09669582.2018.1560455 (DOI)000459620400005 ()
Available from: 2019-03-15 Created: 2019-03-15 Last updated: 2019-03-15Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-7734-4587

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