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Gössling, S., Zeiss, H., Hall, C. M., Martin-Rios, C., Ram, Y. & Grøtte, I.-P. (2019). A cross-country comparison of accommodation manager perspectives on online review manipulation. Current Issues in Tourism, 22(14), 1744-1763
Open this publication in new window or tab >>A cross-country comparison of accommodation manager perspectives on online review manipulation
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2019 (English)In: Current Issues in Tourism, ISSN 1368-3500, E-ISSN 1747-7603, Vol. 22, no 14, p. 1744-1763Article in journal (Refereed) Published
Abstract [en]

Accommodation businesses are increasingly dependent on a limited number of reservation platforms. A significant feature of these platforms is guest evaluations, which are transformed into ratings and rankings. As the positioning of the business in comparison to competitors determines customer demand, accommodation managers have considerable interest in maintaining or improving their online reputation. One response may be to engage in manipulation strategies. This paper presents the results of a survey including 270 hotel managers in five countries, Germany, Israel, Norway, Sweden and Switzerland. Managers confirm growing competition as a result of ratings and rankings, and they report that guests are increasingly aware of the importance of reviews. To avert negative online feedback impacts, managers intervene strategically. The paper discusses new market pressures, emergent consumer judgement culture and consumer citizenship, opportunities for legal redress and the emerging importance of reputation management strategies.

Place, publisher, year, edition, pages
Taylor & Francis, 2019
Keywords
Consumer citizenship, hotels, manipulation, online reviews, rankings, ratings
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-72449 (URN)10.1080/13683500.2018.1455171 (DOI)000472759400008 ()2-s2.0-85044251436 (Scopus ID)
Available from: 2018-04-09 Created: 2018-04-09 Last updated: 2019-07-18Bibliographically approved
Kim, M. J. & Hall, C. M. (2019). A hedonic motivation model in virtual reality tourism: Comparing visitors and non-visitors. International Journal of Information Management, 46, 236-249
Open this publication in new window or tab >>A hedonic motivation model in virtual reality tourism: Comparing visitors and non-visitors
2019 (English)In: International Journal of Information Management, ISSN 0268-4012, E-ISSN 1873-4707, Vol. 46, p. 236-249Article in journal (Refereed) Published
Abstract [en]

Virtual reality (VR) tourism provides consumers with the opportunity to experience a destination in VR and can play a significant role in encouraging visitation and engaging in particular travel activities and behaviors. Hedonic motivation adoption frameworks with flow state and subjective well-being have been shown to have significant roles in continued use of information technology. However, research on a theoretically integrated hedonic motivation system adoption model (HMSAM) specifically with enjoyment, flow state, subjective wellbeing, and continued use has not previously been conducted with respect to VR tourism. To address this gap, this study develops and investigates a conceptually comprehensive model on the effect of consumers' hedonic behaviors on continued use, with the moderating role of visitor or non-visitor at the destination portrayed in VR tourism. Results identified the highly significant effect of consumers' perceived enjoyment on flow state and of flow state on subjective well-being. Continued use was greatly influenced by flow state and subjective wellbeing. Importantly for destinations association between usefulness and flow state had a significant moderating effect depending on whether a visitor or non-visitor. The findings offer new knowledge to researchers and industry in the VR tourism fields.

Place, publisher, year, edition, pages
Elsevier, 2019
Keywords
Virtual reality (VR) tourism, Hedonic motivation system adoption model, Flow state, Subjective well-being, Visitors and non-visitors
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-81693 (URN)10.1016/j.ijinfomgt.2018.11.016 (DOI)000461899300019 ()2-s2.0-85062229169 (Scopus ID)
Available from: 2019-04-05 Created: 2019-04-05 Last updated: 2019-08-29Bibliographically approved
Nunkoo, R., Hall, C. M., Rughoobur-Seetah, S. & Teeroovengadum, V. (2019). Citation practices in tourism research: Toward a gender conscientious engagement. Annals of Tourism Research, 79, 1-13, Article ID 102755.
Open this publication in new window or tab >>Citation practices in tourism research: Toward a gender conscientious engagement
2019 (English)In: Annals of Tourism Research, ISSN 0160-7383, E-ISSN 1873-7722, Vol. 79, p. 1-13, article id 102755Article in journal (Refereed) Published
Abstract [en]

This study explores gender gaps and differences in citation practices of scholars in the top-cited articles in tourism research. The results suggest that male researchers dominate the authorship of those articles and are more likely to engage in self-citation than females. The study also finds a disparity in citation counts between male- and female-authored articles. Controlling for other factors, author gender is an important determinant of citation counts. The study advocates for a more gender conscious citation practices and provides potential gender-based interventions to reduce the citation gap. The research raises awareness about the dangers of the perfunctory use of citations and paves the way for further debates on the politics and embedded inequalities of citations in tourism research.

Place, publisher, year, edition, pages
Elsevier, 2019
Keywords
Citation, Self-citation, Bibliometric, Gender, Research evaluation
National Category
Economics and Business
Research subject
Tourism; Tourism
Identifiers
urn:nbn:se:lnu:diva-90626 (URN)10.1016/j.annals.2019.102755 (DOI)000500203000004 ()
Available from: 2019-12-19 Created: 2019-12-19 Last updated: 2019-12-19Bibliographically approved
Roy, H., Hall, C. M. & Ballantine, P. W. (2019). Connecting local food to foodservice businesses: an exploratory qualitative study on wholesale distributors' perceived benefits and challenges. Journal of Foodservice Business Research, 22(3), 261-285
Open this publication in new window or tab >>Connecting local food to foodservice businesses: an exploratory qualitative study on wholesale distributors' perceived benefits and challenges
2019 (English)In: Journal of Foodservice Business Research, ISSN 1537-8020, E-ISSN 1537-8039, Vol. 22, no 3, p. 261-285Article in journal (Refereed) Published
Abstract [en]

Wholesale distributors play a vital role in the foodservice industry. However, despite growing interest in local food systems, little research has considered the motivations and challenges of wholesale distributors in developing and maintaining direct relationships with local farmers. This exploratory study investigates wholesale distributors’ perceptions, motivations, and constraints in buying local food products from local farmers in a study conducted in Vancouver, Canada, and Christchurch, New Zealand. Semi-structured interviews were conducted with 16 wholesale distributors. Results indicate that purchasing of local foods was perceived as beneficial by wholesale distributors, but they experienced challenges with purchasing. Based on the findings, strategies are posited for both wholesale distributors and farmers to better serve foodservice organizations. 

Place, publisher, year, edition, pages
Taylor & Francis, 2019
Keywords
Farmers, Food wholesalers, Foodservice, Local foods
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-82894 (URN)10.1080/15378020.2019.1600891 (DOI)2-s2.0-85063990275 (Scopus ID)
Available from: 2019-05-22 Created: 2019-05-22 Last updated: 2019-09-12Bibliographically approved
Hall, C. M. (2019). Constructing sustainable tourism development: The 2030 agenda and the managerial ecology of sustainable tourism. Journal of Sustainable Tourism, 27(7), 1044-1060
Open this publication in new window or tab >>Constructing sustainable tourism development: The 2030 agenda and the managerial ecology of sustainable tourism
2019 (English)In: Journal of Sustainable Tourism, ISSN 0966-9582, E-ISSN 1747-7646, Vol. 27, no 7, p. 1044-1060Article in journal (Refereed) Published
Abstract [en]

The UN 2030 Agenda for Sustainable Development sets a series of sustainable development goals (SDGs) to end poverty, protect the planet and ensure prosperity for all by 2030. The Agenda influences tourism policy even though the Agenda resolution only mentions tourism three times. A heterogeneous constructionism approach is adopted to examine the managerial ecology of tourism and the SDGs. Managerial ecology involves the instrumental application of science and economic utilitarian approaches and in the service of resource utilisation and economic development. A managerial ecological approach is integral to UNWTO work on the SDGs, as well as other actors, and is reflected in policy recommendations for achievement of the SDGs even though tourism is less sustainable than ever with respect to resource use. This situation substantially affects capacities to do other, and create alternative development and policy trajectories. It is concluded that a more reflexive understanding of knowledge and management is required to better understand the implications of knowledge circulation and legitimisation and action for sustainable tourism. More fundamentally, there is a need to rethink human-environment relations given the mistaken belief that the exertion of more effort and greater efficiency will alone solve problems of sustainable tourism.

Place, publisher, year, edition, pages
Channel View Publications, 2019
Keywords
Complexity, heterogeneous constructionism, knowledge, managerial ecology, neoliberalism, sustainable development goals
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-87062 (URN)10.1080/09669582.2018.1560456 (DOI)000474191500012 ()31317846 (PubMedID)2-s2.0-85060327158 (Scopus ID)
Available from: 2019-08-01 Created: 2019-08-01 Last updated: 2019-08-29Bibliographically approved
Seyfi, S. & Hall, C. M. (2019). Deciphering Islamic theocracy and tourism: Conceptualization, context, and complexities. The international journal of tourism research, 21(6), 735-746
Open this publication in new window or tab >>Deciphering Islamic theocracy and tourism: Conceptualization, context, and complexities
2019 (English)In: The international journal of tourism research, ISSN 1099-2340, E-ISSN 1522-1970, Vol. 21, no 6, p. 735-746Article in journal (Refereed) Published
Abstract [en]

International tourism development in theocratic structures where Islam exercises considerable influence over social, political, and regulatory systems embodies a range of challenges, complexities, and conflicts. Against this backdrop, this paper aimed at exploring the interactions between Islamic theocracy and tourism via an interpretivist approach. Saudi Arabia and Iran are both recognized as countries with a theocratic system of governance and serve as distinctive tourism destinations that provide cases for exploring the interaction between tourism and theocratic institutions and the implications for tourism practice. The study identified several key areas of theocratic influence on tourism, namely, policy-making, marketing, and gender, and highlighted the complexities of developing tourism outside of pilgrimage and religious travel in theocratic environments. Theocratic conceptualization of governance alongside a framework for understanding the linkages between Islamic theocracy and tourism and implications of such connections are also proposed.

Place, publisher, year, edition, pages
John Wiley & Sons, 2019
Keywords
theocracy, Islamic tourism, destination governance, religion, institutions
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-90200 (URN)10.1002/jtr.2300 (DOI)000494488400001 ()
Available from: 2019-11-21 Created: 2019-11-21 Last updated: 2019-11-21Bibliographically approved
Scott, D., Hall, C. M. & Gössling, S. (2019). Global tourism vulnerability to climate change. Annals of Tourism Research, 77, 49-61
Open this publication in new window or tab >>Global tourism vulnerability to climate change
2019 (English)In: Annals of Tourism Research, ISSN 0160-7383, E-ISSN 1873-7722, Vol. 77, p. 49-61Article in journal (Refereed) Published
Abstract [en]

Climate change will have far-reaching consequence for the future of tourism. A Climate Change Vulnerability Index for Tourism (CVIT) comprised of 27 indicators provides a transparent and systematic first analysis of the differential vulnerability of the tourism sector in 181 countries. Countries with the lowest vulnerability are found in western and northern Europe, central Asia, Canada and New Zealand. High sector vulnerability is found in Africa, Middle East, South Asia and Small Island Developing States. Vulnerability is highest in many countries where tourism represents the largest proportion of GDP and regions where tourism growth is expected to be the strongest over the coming decades. Climate change will pose an increasing barrier to tourism contributions to the Sustainable Development Goals.

Place, publisher, year, edition, pages
Elsevier, 2019
Keywords
Tourism, Climate change, Impacts, Adaptive capacity, Decarbonization, Sustainable development goals
National Category
Climate Research Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-89286 (URN)10.1016/j.annals.2019.05.007 (DOI)000483413500005 ()
Available from: 2019-09-25 Created: 2019-09-25 Last updated: 2019-09-25Bibliographically approved
Hall, C. M. (2019). Improving the recipe for culinary and food tourism?: The need for a new menu. Tourism Recreation Resarch
Open this publication in new window or tab >>Improving the recipe for culinary and food tourism?: The need for a new menu
2019 (English)In: Tourism Recreation Resarch, ISSN 0250-8281, E-ISSN 2320-0308Article in journal (Other academic) Epub ahead of print
Place, publisher, year, edition, pages
Taylor & Francis Group, 2019
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-90539 (URN)10.1080/02508281.2019.1694243 (DOI)000500510200001 ()
Available from: 2019-12-13 Created: 2019-12-13 Last updated: 2019-12-13
Seyfi, S. & Hall, C. M. (2019). International sanctions, tourism destinations and resistive economy. Journal of Policy Research in Tourism, Leisure and Events, 11(1), 159-169
Open this publication in new window or tab >>International sanctions, tourism destinations and resistive economy
2019 (English)In: Journal of Policy Research in Tourism, Leisure and Events, ISSN 1940-7963, E-ISSN 1940-7971, Vol. 11, no 1, p. 159-169Article in journal, Editorial material (Other academic) Published
Place, publisher, year, edition, pages
Routledge, 2019
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-79472 (URN)10.1080/19407963.2018.1482305 (DOI)000454075000008 ()2-s2.0-85048776623 (Scopus ID)
Available from: 2019-01-17 Created: 2019-01-17 Last updated: 2019-08-29Bibliographically approved
Kim, M. J. & Hall, C. M. (2019). Investment crowdfunding in the visitor economy: the roles of venture quality, uncertainty, and funding amount. Current Issues in Tourism
Open this publication in new window or tab >>Investment crowdfunding in the visitor economy: the roles of venture quality, uncertainty, and funding amount
2019 (English)In: Current Issues in Tourism, ISSN 1368-3500, E-ISSN 1747-7603Article in journal (Refereed) Epub ahead of print
Abstract [en]

Investment crowdfunding is a growing means to finance startups and small businesses, including in the visitor economy (tourism, leisure, sports, creative media, arts, and culture). However, research on investor behaviour in investment crowdfunding is extremely limited in this area, particularly with respect to the impacts of venture quality, uncertainty, and funding amounts. To investigate this gap, a comprehensive and integrated model on the effects of venture quality and uncertainty level is developed and tested on crowdfunding participation in investing in visitor economy projects in South Korea. Results show that venture quality and uncertainty level had significantly positive impacts on crowdfunding participation which, in turn, highly influences word-of-mouth and re-participation. The funding amount invested was found to moderate the relationships among those constructs in the research model. Consequently, this study offers new insights for researchers and industry stakeholders in investment crowdfunding in the tourism and leisure sectors.

Place, publisher, year, edition, pages
Taylor & Francis Group, 2019
Keywords
Tourism investment, venture quality theory, uncertainty theory, word-of-mouth theory, re-participation, visitor economy
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-89245 (URN)10.1080/13683500.2019.1656178 (DOI)000482100700001 ()
Available from: 2019-09-24 Created: 2019-09-24 Last updated: 2019-11-26
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-7734-4587

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