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Jeansson, J. & Bredmar, K. (2019). Digital Transformation of SMEs: capturing complexity. In: Andreja Pucihar, Mirjana Kljajič Borštnar, Roger Bons, Juergen Seitz, Helen Cripps & Doroteja Vidmar (Ed.), 32nd Bled eConference Humanizing Technology for a Sustainable Society: June 16 – 19, 2019, Bled, Slovenia: Conference Proceedings. Paper presented at 32nd Bled eConference: Humanizing Technology for a Sustainable Society, Bled, Slovenia, June 16-19, 2019 (pp. 523-541). University of Maribor Press
Open this publication in new window or tab >>Digital Transformation of SMEs: capturing complexity
2019 (English)In: 32nd Bled eConference Humanizing Technology for a Sustainable Society: June 16 – 19, 2019, Bled, Slovenia: Conference Proceedings / [ed] Andreja Pucihar, Mirjana Kljajič Borštnar, Roger Bons, Juergen Seitz, Helen Cripps & Doroteja Vidmar, University of Maribor Press , 2019, p. 523-541Conference paper, Published paper (Refereed)
Abstract [en]

The purpose of this paper is to study the ongoing digitalisationof SMEs in order to gain a richer understanding of the complexity of digital transformation. Six Swedish SMEs have been studied using a basic qualitative research approach. Main results of the study are the identification of internal as well as external drivers of value creation, categories of digital transformation actions and the presence of a strategic tension that SMEs had to manage in order to conduct their digital transformation. One conclusion is a proposed framework which supports a rich understanding of SMEs digital transformation.

Place, publisher, year, edition, pages
University of Maribor Press, 2019
Keywords
Digitalisation, Digital Transformation, Small and medium-sized enterprises (SME), Digital Competitiveness
National Category
Information Systems
Research subject
Economy, Business Informatics
Identifiers
urn:nbn:se:lnu:diva-86639 (URN)10.18690/978-961-286-280-0 (DOI)9789612862800 (ISBN)
Conference
32nd Bled eConference: Humanizing Technology for a Sustainable Society, Bled, Slovenia, June 16-19, 2019
Available from: 2019-07-11 Created: 2019-07-11 Last updated: 2019-09-25Bibliographically approved
Sell, A., Walden, P., Jeansson, J., Lundqvist, S. & Marcusson, L. (2019). Go Digital: B2C Microenterprise Channel Expansions. Journal of Electronic Commerce Research, 20(2), 75-90
Open this publication in new window or tab >>Go Digital: B2C Microenterprise Channel Expansions
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2019 (English)In: Journal of Electronic Commerce Research, ISSN 1938-9027, E-ISSN 1526-6133, Vol. 20, no 2, p. 75-90Article in journal (Refereed) Published
Abstract [en]

Online channels are highly relevant for microenterprises, but research focusing specifically on the challenges and circumstances faced by microenterprises doing channel expansions is scarce. A channel expansion is a strategic decision that will modify the business strategy of the company. Through twenty-two case studies in Finland and Sweden, we investigate microenterprises doing channel expansions. The goal of the research is to find out how microenterprises carry out channel expansions and what characteristics emerge from the two national samples. We look at the channel expansion from a business model perspective, which gives us a practical tool to probe the microentrepreneurs to discuss their expansions from many dimensions. Our findings show that microenterprises struggle to balance technology, business, and customer demands with competence and resources. A lack of strategic planning leads to a situation where both positive and negative outcomes of the channel expansions are largely unanticipated and unexpected.

Place, publisher, year, edition, pages
California State University, 2019
Keywords
Business models, Channel expansion, Competence, Micro-entrepreneurs, Micro-enterprises, Online channels, Owner-managers, SMEs
National Category
Business Administration
Research subject
Economy, Business Informatics; Economy, Ledarskap, entreprenörskap och organisation
Identifiers
urn:nbn:se:lnu:diva-83650 (URN)000467415100001 ()
Available from: 2019-05-28 Created: 2019-05-28 Last updated: 2019-05-28Bibliographically approved
Lundqvist, S., Marcusson, L. & Jeansson, J. (2017). Activity theory applied at channel expansions in small and medium enterprises. Problems of Management in the 21st Century, 12(1), 20-38
Open this publication in new window or tab >>Activity theory applied at channel expansions in small and medium enterprises
2017 (English)In: Problems of Management in the 21st Century, ISSN 2029-6932, E-ISSN 2538-712X, Vol. 12, no 1, p. 20-38Article in journal (Refereed) Published
Abstract [en]

Today’s commonly carried out channel expansions of commerce could be both costly and problematic to manage. Especially for small and medium-sized enterprises (SMEs) that often suffer from a lack of digital competence, time and monetary resources in generally. Still, these transitions would be necessary to carry out because of customer demands and expectations concerning 24/7 availability, and access to digital commerce alternatives. Scarce resources are important reasons to search for how to carry out channel expansions with minimized problems. Activity theory (AT) focuses on the whole in order to detect problems that hinder successful outcomes. Hence, this theory was applied to prior findings, from a project about SME’s channel expansions, highlighting several problems that could appear during these activities. Implications for research foremost involve issues connected to the use of AT; implications for practice particularly concern how the expansive visibilization of work method could be used to support channel broadening activities.

Place, publisher, year, edition, pages
Scientia Socialis, 2017
Keywords
Channel expansion, Channel transition, Digital commerce, Multichannel, Omni-channel, Small and medium-sized enterprise (SME), “Expansive visibilization of work method” (Sic! Engeströms’ expression)
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:lnu:diva-69550 (URN)
Available from: 2018-01-03 Created: 2018-01-03 Last updated: 2019-09-06Bibliographically approved
Jeansson, J., Nikou, S., Lundqvist, S., Marcusson, L., Sell, A. & Walden, P. (2017). SMEs’ online channel expansion: value creating activities. Electronic Markets, 27(1), 49-66
Open this publication in new window or tab >>SMEs’ online channel expansion: value creating activities
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2017 (English)In: Electronic Markets, ISSN 1019-6781, E-ISSN 1422-8890, Vol. 27, no 1, p. 49-66Article in journal (Refereed) Published
Abstract [en]

SMEs are faced with new business opportunities through online channels, i.e., electronic commerce and mobile commerce. The model by which they create and capture value is challenged, making the adoption of a business model that fits the organisation a crucial strategic decision. The purpose of this paper is to study value creating activities taken by SMEs when making a transition to an online multichannel context. Sixteen SMEs in Sweden are studied using a qualitative research approach and through the lens of an e-transit business model configuration. The results show that SMEs are required to take various value creating activities denoted as primary and secondary transition activities and that there is a discrepancy between actions taken and their perceived degree of importance. One main conclusion is that the combination of value creating activities an SME should focus on during different stages of an online channel expansion differ depending on the type of transition (e.g., from physical store to electronic commerce or from electronic commerce to mobile commerce) and will change over time.

Place, publisher, year, edition, pages
Springer, 2017
Keywords
Business model, Channel expansion, Online transition, Value activities
National Category
Business Administration
Research subject
Economy, Business Informatics
Identifiers
urn:nbn:se:lnu:diva-56663 (URN)10.1007/s12525-016-0234-1 (DOI)000397311100006 ()2-s2.0-84988423237 (Scopus ID)
Available from: 2017-02-24 Created: 2017-02-24 Last updated: 2019-08-29Bibliographically approved
Jeansson, J., Nikou, S., Gustavsson, R., Lundqvist, S., Marcusson, L., Sell, A. & Walden, P. (2015). Understanding Online Channel Expansion in an SME Context: A Business Model Perspective. In: Roger Bons, Johan Versendaal, Andreja Pucihar, Mirjana Kljajic Borstnar (Ed.), The 28th Bled eConference, #eWellBeing: Proceedings, Research Volume. Paper presented at The 28th Bled eConference, June 7-10, 2015, Slovenia (pp. 322-337). Bled eConference
Open this publication in new window or tab >>Understanding Online Channel Expansion in an SME Context: A Business Model Perspective
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2015 (English)In: The 28th Bled eConference, #eWellBeing: Proceedings, Research Volume / [ed] Roger Bons, Johan Versendaal, Andreja Pucihar, Mirjana Kljajic Borstnar, Bled eConference , 2015, p. 322-337Conference paper, Published paper (Refereed)
Abstract [en]

The purpose of the paper is to study, from a business model perspective, value creating activities taken by SMEs when making a transition to an online multichannel context by adopting and adding e-commerce and/or m-commerce. 16 SMEs in Sweden are studied using a basic qualitative research approach and an e-transit business model configuration. Main results of the study are the existence of primary and secondary transition activities and the existence of a discrepancy between actions taken and their perceived degree of importance. One main conclusion is that the combination of value creating activities an SME should focus on during different stages of an online channel expansion differ depending on transition category and will change over time.

Place, publisher, year, edition, pages
Bled eConference, 2015
Keywords
Business models, e-commerce, m-commerce, retail, small and medium sized enterprise
National Category
Information Systems, Social aspects
Research subject
Economy, Ledarskap, entreprenörskap och organisation; Computer and Information Sciences Computer Science, Information Systems
Identifiers
urn:nbn:se:lnu:diva-44538 (URN)2-s2.0-84964381064 (Scopus ID)978-961-232-281-6 (ISBN)
Conference
The 28th Bled eConference, June 7-10, 2015, Slovenia
Available from: 2015-06-16 Created: 2015-06-16 Last updated: 2019-08-15Bibliographically approved
Jeansson, J. (2014). In search of information systems value: a case study of the EHR benefits realisation efforts of three Swedish hospitals. (Doctoral dissertation). Åbo: Åbo Akademi University Press
Open this publication in new window or tab >>In search of information systems value: a case study of the EHR benefits realisation efforts of three Swedish hospitals
2014 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The Swedish public health care organisation could very well be undergoing its most significant change since its specialisation during the late 19th and early 20th century. At the heart of this change is a move from using manual patient journals to electronic health records (EHR). EHR are complex integrated organisational wide information systems (IS) that promise great benefits and value as well as presenting great challenges to the organisation. The Swedish public health care is not the first organisation to implement integrated IS, and by no means alone in their quest for realising the potential benefits and value that it has to offer. As organisations invest in IS they embark on a journey of value-creation and capture. A journey where a cost-based approach towards their IS-investments is replaced with a value-centric focus, and where the main challenges lie in the practical day-to-day task of finding ways to intertwine technology, people and business processes. This has however proven to be a problematic task. The problematic situation arises from a shift of perspective regarding how to manage IS in order to gain value. This is a shift from technology delivery to benefits delivery; from an IS-implementation plan to a change management plan. The shift gives rise to challenges related to the inability of IS and the elusiveness of value. As a response to these challenges the field of IS-benefits management has emerged offering a framework and a process in order to better understand and formalise benefits realisation activities. In this thesis the benefits realisation efforts of three Swedish hospitals within the same county council are studied. The thesis focuses on the participants of benefits analysis projects; their perceptions, judgments, negotiations and descriptions of potential benefits. The purpose is to address the process where organisations seek to identify which potential IS-benefits to pursue and realise, this in order to better understand what affects the process, so that realisation actions of potential IS-benefits could be supported. 

A qualitative case study research design is adopted and provides a framework for sample selection, data collection, and data analysis. It also provides a framework for discussions of validity, reliability and generalizability. Findings displayed a benefits fluctuation, which showed that participants’ perception of what constituted potential benefits and value changed throughout the formal benefits management process. Issues like structure, knowledge, expectation and experience affected perception differently, and this in the end changed the amount and composition of potential benefits and value. Five dimensions of benefits judgment were identified and used by participants when finding accommodations of potential benefits and value to pursue. Identified dimensions affected participants’ perceptions, which in turn affected the amount and composition of potential benefits. During the formal benefits management process participants shifted between judgment dimensions. These movements emerged through debates and interactions between participants. Judgments based on what was perceived as expected due to one’s role and perceived best for the organisation as a whole were the two dominant benefits judgment dimensions. A benefits negotiation was identified. Negotiations were divided into two main categories, rational and irrational, depending on participants’ drive when initiating and participating in negotiations. In each category three different types of negotiations were identified having different characteristics and generating different outcomes. There was also a benefits negotiation process identified that displayed management challenges corresponding to its five phases. A discrepancy was also found between how IS-benefits are spoken of and how actions of IS benefits realisation are understood. This was a discrepancy between an evaluation and a realisation focus towards IS value creation. An evaluation focus described IS-benefits as well-defined and measurable effects and a realisation focus spoke of establishing and managing an on-going place of value creation. The notion of valuescape was introduced in order to describe and support the understanding of IS value creation. Valuescape corresponded to a realisation focus and outlined a value configuration consisting of activities, logic, structure, drivers and role of IS.

Place, publisher, year, edition, pages
Åbo: Åbo Akademi University Press, 2014. p. 218
National Category
Information Systems
Research subject
Computer and Information Sciences Computer Science, Information Systems
Identifiers
urn:nbn:se:lnu:diva-42714 (URN)9789521230752 (ISBN)
Public defence
2014-05-27, 16:09 (English)
Opponent
Supervisors
Available from: 2015-05-12 Created: 2015-04-20 Last updated: 2018-05-17Bibliographically approved
Jeansson, J. (2014). Information Systems Values Scape. International Journal of Business Information Systems, 17(1), 49-66
Open this publication in new window or tab >>Information Systems Values Scape
2014 (English)In: International Journal of Business Information Systems, ISSN 1746-0972, E-ISSN 1746-0980, Vol. 17, no 1, p. 49-66Article in journal (Refereed) Published
Abstract [en]

This paper addresses a proposed discrepancy between descriptions

of benefits from information systems (IS) and actions of IS benefits realisation.

It suggests that descriptions often are made from an evaluation focus

perspective that does not support realisation activities. Using a qualitative

single case-study the IS benefits realisation efforts of a Swedish hospital is

studied. From the findings, the notion of valuescape as a value configuration is

suggested to capture the proposed realisation focus, and thus support realisation

activities.

Place, publisher, year, edition, pages
InderScience Publishers, 2014
Keywords
Information systems, electronic health records, EHR, benefits management, value configurations, value scape
National Category
Information Systems
Research subject
Computer and Information Sciences Computer Science, Information Systems
Identifiers
urn:nbn:se:lnu:diva-42716 (URN)10.1504/IJBIS.2014.064115 (DOI)2-s2.0-84905988138 (Scopus ID)
Available from: 2015-04-20 Created: 2015-04-20 Last updated: 2018-05-17Bibliographically approved
Jeansson, J. (2013). Benefits negotiation: three Swedish hospitals pursuit of potential electronic health record benefits. International Journal of Electronic Healthcare, 7(3), 248-268
Open this publication in new window or tab >>Benefits negotiation: three Swedish hospitals pursuit of potential electronic health record benefits
2013 (English)In: International Journal of Electronic Healthcare, ISSN 1741-8453, Vol. 7, no 3, p. 248-268Article in journal (Refereed) Published
Abstract [en]

At the very heart of Swedish healthcare digitalisation are large investments in electronic health records (EHRs). These integrated information systems (ISs) carry promises of great benefits and value for organisations. However, realising IS benefits and value has, in general, proven to be a challenging task, and as organisations strive to formalise their realisation efforts a misconception of rationality threatens to emerge. This misconception manifests itself when the formality of analysis threatens to underrate the impact of social processes in deciding which potential benefits to pursue. This paper suggests that these decisions are the result of a social process of negotiation. The purpose of this paper is to observe three benefits analysis projects of three Swedish hospitals to better understand the character and management of proposed benefits negotiations. Findings depict several different categories of benefits negotiations, as well as key factors to consider during the benefits negotiation process.

Place, publisher, year, edition, pages
InderScience Publishers, 2013
Keywords
benefits management; strategy making; benefits negotiation; information systems; EHRs; electronic health records; case study; Sweden; healthcare digitisation; electronic healthcare; e-healthcare; information integration; social processes; hospitals
National Category
Information Systems, Social aspects
Research subject
Computer and Information Sciences Computer Science, Information Systems; Economy, Ledarskap, entreprenörskap och organisation
Identifiers
urn:nbn:se:lnu:diva-30633 (URN)10.1504/IJEH.2013.057426 (DOI)2-s2.0-84887268890 (Scopus ID)
Available from: 2013-11-21 Created: 2013-11-21 Last updated: 2018-05-17Bibliographically approved
Jeansson, J. (2010). Issues of benefits fluctuation during EHR benefits management projects. In: Hanne Westh Nicolajsen, John Persson, Lise Heeager, Gitte Tjørnehøj, Karlheinz Kautz, Peter Axel Nielsen (Ed.), Proceedings of the 33rd IRIS Seminar. 2010.. Paper presented at 33rd Information Systems Research Seminar in Scandinavia. Rebild, Danmark
Open this publication in new window or tab >>Issues of benefits fluctuation during EHR benefits management projects
2010 (English)In: Proceedings of the 33rd IRIS Seminar. 2010. / [ed] Hanne Westh Nicolajsen, John Persson, Lise Heeager, Gitte Tjørnehøj, Karlheinz Kautz, Peter Axel Nielsen, Rebild, Danmark, 2010Conference paper, Published paper (Refereed)
Abstract [en]

The purpose of this paper is to draw attention to the initial phase of the Information systems benefits management process where potential benefits are identified, structured, and valued. This phase can generate descriptions that act as pictures of desired states of value, which organizations later on in the process set out to achieve. The study explores four different benefits analysis projects in three Swedish hospitals within one county council. The study is based on a qualitative approach using a single case study methodology, collecting data through observations and project documentations. The paper focuses especially on the identified benefits fluctuation during electronic health record (EHR) benefits analyses. Findings show that the issue of structure, role, and approach effect benefits fluctuation regarding the amount and composition of benefits. Implicating that knowledge of proposed issues could be of value when conducting benefits analysis, as well as to give a richer picture of how to approach descriptions of EHR benefits as value realization tools.

Place, publisher, year, edition, pages
Rebild, Danmark: , 2010
Keywords
information systems, EHR, benefits management, benefits realization, benefits fluctuation
National Category
Social Sciences
Research subject
Computer and Information Sciences Computer Science, Information Systems
Identifiers
urn:nbn:se:lnu:diva-8362 (URN)978-87-992586-1-7 (ISBN)
Conference
33rd Information Systems Research Seminar in Scandinavia
Available from: 2010-09-13 Created: 2010-09-13 Last updated: 2018-05-17Bibliographically approved
Jeansson, J. (2010). Perception of EHR value. In: Miguel de Castro Neto (Ed.), Proceedings of the 4th European Conference on Information Management and Evaluation. Paper presented at 4th European Conference on Information Management and Evaluation. Reading: Academic Publishing Limited
Open this publication in new window or tab >>Perception of EHR value
2010 (English)In: Proceedings of the 4th European Conference on Information Management and Evaluation / [ed] Miguel de Castro Neto, Reading: Academic Publishing Limited , 2010Conference paper, Published paper (Refereed)
Abstract [en]

Swedish health care organizations invest heavily in electronic health records (EHR) with high expectations of returned value. The purpose of this paper is to draw attention to the initial phase of the Information systems (IS) benefits management process, a phase where benefits are identified, structured, and valued. This phase often generates descriptions that act as promises and pictures of desired states of value, which organizations later on in the process set out to realize and achieve. The paper focus especially on what may affect the judgment of perceived benefits during this initial phase. On one hand, research in field of IS benefits management shows that how we speak of and perceive benefits have significance for the possibility of creating and capturing value. It also shows that the identification and structuring process itself is of importance in order to gain advantages of IS. On the other hand, benefits realization has proven to be a complex and problematic task. Studies made by researchers within the field shows that the success of identifying and describing benefits at an early stage often is elusive, and that how we describe the same benefits tends to differ over time and between those who describe. The following problem formulation is stated for this paper: what are the key drivers of perceived benefits and how can they be of value in an EHR benefits management process?

The study in this paper explores four different benefits analysis projects that span over three Swedish hospitals within one county council. All four projects had the same reason for conducting their analysis, a newly invested EHR. All projects followed the same analysis process and where lead by the same process leader. However, pre conditions and group constellations differed, as well as the analysis results and the discussions and actions leading up to them. Through the differences and similarities a richer picture emerges. The study is based on a qualitative approach using a single case study methodology and collecting data through observations and project documentations.

Findings show that there is a benefits fluctuation during the initial phase of benefits management. This fluctuation is due to IS benefits judgment dimensions that effects the identification, structuring and valuation of perceived benefits. Dimensions that goes beyond the role of IS at hand and the intended processes it is supposed to support. Implicating that perceived benefits do is elusive, and that proposed dimensions either can enhance or restrict our perception of IS benefits and value. In the end this could be of value when conducting benefits analysis as well as to give a richer picture of how to approach descriptions of EHR benefits as value realization tools.

Place, publisher, year, edition, pages
Reading: Academic Publishing Limited, 2010
Keywords
information systems, EHR, benefits management, benefits realization, perception
National Category
Social Sciences
Research subject
Computer and Information Sciences Computer Science, Information Systems
Identifiers
urn:nbn:se:lnu:diva-8363 (URN)978-1-906638-73-3 (ISBN)
Conference
4th European Conference on Information Management and Evaluation
Available from: 2010-09-13 Created: 2010-09-13 Last updated: 2018-05-17Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0003-1045-7058

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