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Ingwald, Anders
Publications (10 of 28) Show all publications
Kans, M. & Ingwald, A. (2019). Modular-Based Framework of Key Performance Indicators Regulating Maintenance Contracts. In: Joseph Mathew C W Lim Lin Ma Don Sands Michael E. Cholette Pietro Borghesani (Ed.), Asset Intelligence through Integration and Interoperability and Contemporary Vibration Engineering Technologies: Proceedings of the 12th World Congress on Engineering Asset Management and the 13th International Conference on Vibration Engineering and Technology of Machinery (pp. 301-310). Springer
Open this publication in new window or tab >>Modular-Based Framework of Key Performance Indicators Regulating Maintenance Contracts
2019 (English)In: Asset Intelligence through Integration and Interoperability and Contemporary Vibration Engineering Technologies: Proceedings of the 12th World Congress on Engineering Asset Management and the 13th International Conference on Vibration Engineering and Technology of Machinery / [ed] Joseph Mathew C W Lim Lin Ma Don Sands Michael E. Cholette Pietro Borghesani, Springer, 2019, p. 301-310Chapter in book (Refereed)
Abstract [en]

Key performance indicators (KPI) are necessary for regulating maintenance performance, setting goals as well as for follow up and improvement. Several standards and models for measuring maintenance performance exist today, but these are mainly developed for in-house maintenance. For outsourced maintenance, which is regulated in a service contract, other kinds of KPIs are needed. The procurement of maintenance and contract forms is also changing; an alternative to the traditional maintenance contract based on fixed price and predetermined activities are the performance-based contracts. Cooperation contracts based on mutual trust and fairness for all parties are also available. New KPI models for regulating maintenance service contracts are therefore needed. In this paper, a KPI framework for maintenance contracts based on the concept of modular maintenance offerings is proposed. Modular maintenance offerings is a way to classify maintenance services offerings with increasing integration of the offering, and increasing focus on utility for the customer and the business ecosystem. The KPI framework proposes indicators for regulating contracts on three levels (resource, performance and utility level) and includes six categories of indicators: economic, technical, organisational, quality, safety and health, and relationship between actors.

Place, publisher, year, edition, pages
Springer, 2019
Series
Lecture Notes in Mechanical Engineering, ISSN 2195-4356
National Category
Reliability and Maintenance
Research subject
Technology (byts ev till Engineering), Terotechnology
Identifiers
urn:nbn:se:lnu:diva-79147 (URN)10.1007/978-3-319-95711-1 (DOI)978-3-319-95710-4 (ISBN)978-3-319-95711-1 (ISBN)
Available from: 2018-12-10 Created: 2018-12-10 Last updated: 2018-12-10
Ingwald, A. & Al-Najjar, B. (2018). EcoCon: A System for Monitoring Economicand Technical Performance of Maintenance. In: Engineering Asset Management 2016: Proceedings of the 11th World Congress on Engineering Asset Management. Paper presented at The 11th World Congress on Engineering Asset Management (WCEAM), Jiuzhaigou, China, 25–28 July, 2016 (pp. 85-97). Switzerland: Springer
Open this publication in new window or tab >>EcoCon: A System for Monitoring Economicand Technical Performance of Maintenance
2018 (English)In: Engineering Asset Management 2016: Proceedings of the 11th World Congress on Engineering Asset Management, Switzerland: Springer, 2018, p. 85-97Conference paper, Published paper (Refereed)
Abstract [en]

Maintenance has been treated as a cost-center although it has obviousdirect impact on company production, delivery on time, product quality andconsequently company business. In this paper we develop and test a new system(EcoCon) for monitoring and assessing the economic impact of maintenance on aproduction process. EcoCon is tested using real industrial data collected over3 years. The main findings are that by using EcoCon it is possible to assessmaintenance economic impact on a production process. Also, EcoCon providesdata for analyzing causes behind deviations in maintenance and production performance.It can be applied on companies of similar production process/machine. But,in some cases, the system demands marginal accommodation to suit the differencesin the maintenance economic related factors among companies. EcoCon providesproduction and maintenance mangers reliable overview of maintenance importancethrough monitoring maintenance economic impact by linking technical productionperformance, e.g. downtime, to economic savings/losses generated due to maintenanceperformance and other activities.

Place, publisher, year, edition, pages
Switzerland: Springer, 2018
Series
Lecture notes in Mechanical Engineering, ISSN 2195-4356
Keywords
Maintenance management • Cost-effectiveness • Decision support
National Category
Reliability and Maintenance
Research subject
Technology (byts ev till Engineering), Terotechnology
Identifiers
urn:nbn:se:lnu:diva-70422 (URN)10.1007/978-3-319-62274-3_8 (DOI)978-3-319-62274-3 (ISBN)
Conference
The 11th World Congress on Engineering Asset Management (WCEAM), Jiuzhaigou, China, 25–28 July, 2016
Available from: 2018-02-02 Created: 2018-02-02 Last updated: 2018-02-09Bibliographically approved
Kans, M. & Ingwald, A. (2016). A framework for business model development for reaching service management 4.0. Journal of Maintenance Engineering, 1, 398-407
Open this publication in new window or tab >>A framework for business model development for reaching service management 4.0
2016 (English)In: Journal of Maintenance Engineering, Vol. 1, p. 398-407Article in journal (Refereed) Published
Abstract [en]

The shifting demands on product development and production processes have led to the emergency of new business models, such as integrated product-service offerings. Research shows that the combined business models have a positive effect on the business and as a consequence the importance of aftersales services has increased. But many companies have not yet understood the business opportunities that could be achieved by providing aftersales services. The view of operations and maintenance services has to change; the focus should be on the values created and not in the offers in form of products or services. The approach presented in this paper is an attempt to support this mental shift. A framework for business model development is presented and its applicability in the practical work for reaching new business models is demonstrated by an example. The framework describes business model development in four levels. From maturity point of view, the four steps could be seen as the logical development of the business model from a narrow technical perspective to a holistic product-service perspective. The four levels could be connected to the four industrial revolutions according to the concept of Industry 4.0. Level four is therefore referred to as Service Management 4.0; a business model that supports Industry 4.0 and Maintenance 4.0. In particular, three key concepts reflect the concept of Service Management 4.0: performance-based contracts, partnering and the business ecology concept.

Place, publisher, year, edition, pages
Aylesbury, England: ShieldCrest publishing Limited, 2016
Keywords
Industry 4.0, Service management 4.0, Business model development, Integrated product-service models
National Category
Reliability and Maintenance
Research subject
Technology (byts ev till Engineering), Terotechnology
Identifiers
urn:nbn:se:lnu:diva-56365 (URN)
Note

Ej belagd 160916

978-1-911090-39-7

Available from: 2016-09-16 Created: 2016-09-05 Last updated: 2018-09-19Bibliographically approved
Kans, M. & Ingwald, A. (2016). Business Model Development towards Service Management 4.0. In: Cavalieri, S; Ceretti, E; Tolio, T; Pezzotta, G (Ed.), Product-Service Systems Across Life Cycle: . Paper presented at Conference on Product-Service Systems across Life Cycle, Bergamo, ITALY, JUN 20-21, 2016 (pp. 489-494). Elsevier, 47
Open this publication in new window or tab >>Business Model Development towards Service Management 4.0
2016 (English)In: Product-Service Systems Across Life Cycle / [ed] Cavalieri, S; Ceretti, E; Tolio, T; Pezzotta, G, Elsevier, 2016, Vol. 47, p. 489-494Conference paper, Published paper (Refereed)
Abstract [en]

There is an increasing interest to ensure operational and maintenance (O&M) operations from a strategic perspective, and there are opportunities for both producing companies and service providers to gain benefits. Research shows that the combined business models (products combined with services) have a positive effect on the business. Likewise, it is profitable to think strategically and in long term for enterprises offering maintenance services, especially using performance-based models. But for achieving these benefits the view of the business has to change. The focus should be on the values created and not in the offers in form of products or services. Moreover, the company needs to position itself as an actor not only in the value chain, but in a wider context referred to as the business ecosystem. Making such a shift of focus is hard though, and there is a need to understand both the current state of the business as well as the potential future directions. 

 

The framework presented in this paper is an attempt to meet these needs. The framework describes business model development in four levels. From maturity point of view, the four steps could be seen as the logical development of the business model from a narrow technical perspective to a holistic product-service perspective. The four levels could also be connected to the industrial development where level four supports Industry 4.0. Level four is referred to as Service Management 4.0. In particular, four key concepts reflect the concept of Service Management 4.0: the mix of products and services in customer offers, performance-based contracts, partnering and the business ecology concept.

Place, publisher, year, edition, pages
Elsevier, 2016
Series
Procedia CIRP, ISSN 2212-8271
Keywords
Service management 4.0, Business model development, Integrated product-service models
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
Technology (byts ev till Engineering), Terotechnology
Identifiers
urn:nbn:se:lnu:diva-54279 (URN)10.1016/j.procir.2016.03.228 (DOI)000387505100083 ()2-s2.0-84978630569 (Scopus ID)
Conference
Conference on Product-Service Systems across Life Cycle, Bergamo, ITALY, JUN 20-21, 2016
Funder
VINNOVA
Available from: 2016-06-27 Created: 2016-06-27 Last updated: 2018-09-19Bibliographically approved
Kans, M. & Ingwald, A. (2016). Business Models for After Sales Services — Current State and Future Directions (1ed.). In: K.T. Koskinen, H. Kortelainen, J. Aaltonen, T. Uusitalo, K. Komonen, J. Mathew, J. Laitinen (Ed.), Koskinen, KT; Kortelainen, H; Aaltonen, J; Uusitalo, T; Komonen, K; Mathew, J; Laitinen, J (Ed.), Proceedings of the 10th World Congress on Engineering Asset Management (WCEAM 2015): . Paper presented at 10th World Congress on Engineering Asset Management (WCEAM), Tampere, FINLAND, SEP 28-30, 2015 (pp. 333-346). Springer
Open this publication in new window or tab >>Business Models for After Sales Services — Current State and Future Directions
2016 (English)In: Proceedings of the 10th World Congress on Engineering Asset Management (WCEAM 2015) / [ed] Koskinen, KT; Kortelainen, H; Aaltonen, J; Uusitalo, T; Komonen, K; Mathew, J; Laitinen, J, Springer, 2016, 1, p. 333-346Conference paper, Published paper (Refereed)
Abstract [en]

The core strategic decisions describing what, where, how and whom to make business with are defined in the business model. The business models adapted by industry have evolved as a consequence of changes in the business environment, the production processes as well as in technology, and the modern, innovative business models focus on long term relationships, performance-based and value-driven customer offers, and knowledge intensive processes. Other aspects are the increased complexity of the offer itself and a holistic perspective on the full value chain. This paper reviews the literature with respect to business models, business strategy and business innovation for postproduction activities, i.e. operations and maintenance (O&M) services. The purpose is to describe the current state within the area and based on this give directions for future research and development. Four main aspects are found as being important for the successful development of O&M service models: the mix of products and services in customer offers (bundling), relevant setup and metrics for performance-based business models and contracts, Information and Communications Technology (ICT) as an enabler and a prerequisite for business model development, and the need for a holistic view on the value chain by utilising the asset management concept.

Place, publisher, year, edition, pages
Springer, 2016 Edition: 1
Series
Lecture Notes Mechanical Engineering, ISSN 2195-4356
National Category
Reliability and Maintenance
Research subject
Technology (byts ev till Engineering), Terotechnology
Identifiers
urn:nbn:se:lnu:diva-50982 (URN)10.1007/978-3-319-27064-7 (DOI)000375993100031 ()978-3-319-27062-3 (ISBN)
Conference
10th World Congress on Engineering Asset Management (WCEAM), Tampere, FINLAND, SEP 28-30, 2015
Funder
VINNOVA
Available from: 2016-03-17 Created: 2016-03-17 Last updated: 2018-09-19Bibliographically approved
Kans, M., Ingwald, A., Strömberg, A.-b., Laksman, E., Patrikson, M., Ekman, J., . . . Larsen, S. (2016). Future industrial services management: Delivarable 5.2 Results and vision from the project.
Open this publication in new window or tab >>Future industrial services management: Delivarable 5.2 Results and vision from the project
Show others...
2016 (English)Report (Other academic)
Publisher
p. 17
National Category
Reliability and Maintenance
Research subject
Technology (byts ev till Engineering), Terotechnology
Identifiers
urn:nbn:se:lnu:diva-60735 (URN)
Projects
Future industrial Services Management
Funder
VINNOVA
Available from: 2017-02-17 Created: 2017-02-17 Last updated: 2018-09-19Bibliographically approved
Al-Najjar, B., Ingwald, A. & Kans, M. (2016). Maintenance in Real Estate and Manufacturing Industries: Differences, Problems, Needs and Potentials - Four Case Studies. In: Kari T. Koskinen, Helena Kortelainen, Jussi Aaltonen, Teuvo Uusitalo, Kari Komonen, Joseph Mathew, Jouko Laitinen (Ed.), Koskinen, KT; Kortelainen, H; Aaltonen, J; Uusitalo, T; Komonen, K; Mathew, J; Laitinen, J (Ed.), Proceedings of the 10th World Congress on Engineering Asset Management (WCEAM 2015): . Paper presented at 10th World Congress on Engineering Asset Management (WCEAM), Tampere, FINLAND, SEP 28-30, 2015 (pp. 13-27). Switzerland: Springer
Open this publication in new window or tab >>Maintenance in Real Estate and Manufacturing Industries: Differences, Problems, Needs and Potentials - Four Case Studies
2016 (English)In: Proceedings of the 10th World Congress on Engineering Asset Management (WCEAM 2015) / [ed] Koskinen, KT; Kortelainen, H; Aaltonen, J; Uusitalo, T; Komonen, K; Mathew, J; Laitinen, J, Switzerland: Springer, 2016, p. 13-27Conference paper, Published paper (Refereed)
Abstract [en]

It is about 50 % of the activities in the housing sector in the EU region are related to maintenance. According to several publications, building management systems are still quite rare and efficient methodologies for service life prediction of building parts still need to be developed. Also, recent studies show difficulties in finding comprehensive answers concerning, e.g. identifying risks and preventive maintenance actions. Incomplete information can easily lead to incorrect maintenance actions. The problem addressed is: How to improve performance and cost-effectiveness of the maintenance applied on real estate facilities especially buildings to reduce maintenance and management costs and increase company profit? The study’s objectives are to analyse maintenance; techniques, costs, weaknesses and potentials, and compare it with manufacturing industry experience. Also, to investigate whether there is a need for a DSS for planning and follow up cost-effective CBM. The major results of four case studies are; (1) Preventive and breakdown maintenance are mainly used and actions are funded from different accounts. (2) The concept of cost-effectiveness is applied occasionally. (3) Lack of CBM-DSS for planning, follow up and evaluate maintenance profitability, and cost-effective improvements of company business and tenant living quality. (4) The profit generated by continuous heating of building thanks efficient maintenance is about 2.332 million SEK. The major conclusion; there is a reasonable opportunity to reduce buildings’ management and maintenance costs.

Place, publisher, year, edition, pages
Switzerland: Springer, 2016
Series
Lecture Notes in Mechanical Engineering, ISSN 2195-4356
Keywords
Maintenance techniques in real estate facilities – Cost-effectiveness – Comparison between maintenance in manufacturing and real estate industries – CBM – Decision support system
National Category
Mechanical Engineering
Research subject
Technology (byts ev till Engineering), Terotechnology
Identifiers
urn:nbn:se:lnu:diva-51860 (URN)10.1007/978-3-319-27064-7_2 (DOI)000375993100002 ()978-3-319-27064-7 (ISBN)
Conference
10th World Congress on Engineering Asset Management (WCEAM), Tampere, FINLAND, SEP 28-30, 2015
Available from: 2016-04-01 Created: 2016-04-01 Last updated: 2018-09-19Bibliographically approved
Ingwald, A. & Kans, M. (2016). Service management models for railway infrastructure, an ecosystem perspective. In: K.T. Koskinen, H. Kortelainen, J. Aaltonen, T. Uusitalo, K. Komonen, J. Mathew, J. Laitinen (Ed.), Koskinen, KT; Kortelainen, H; Aaltonen, J; Uusitalo, T; Komonen, K; Mathew, J; Laitinen, J (Ed.), Proceedings of the 10th World Congress on Engineering Asset Management (WCEAM 2015): . Paper presented at 10th World Congress on Engineering Asset Management (WCEAM), Tampere, FINLAND, SEP 28-30, 2015 (pp. 289-303). Springer
Open this publication in new window or tab >>Service management models for railway infrastructure, an ecosystem perspective
2016 (English)In: Proceedings of the 10th World Congress on Engineering Asset Management (WCEAM 2015) / [ed] Koskinen, KT; Kortelainen, H; Aaltonen, J; Uusitalo, T; Komonen, K; Mathew, J; Laitinen, J, Springer, 2016, p. 289-303Conference paper, Published paper (Refereed)
Abstract [en]

Up until 2001 the operation and maintenance of Swedish railway, both the railway infrastructure and the rolling stock, was basically the responsibility of Statens Järnvägar. At this year the operation and maintenance of the Swedish railway was deregulated and as a result the number of actors increased dramatically. Also, during the period from 1990 to 2012 there was an increase in the railway transports of 42% in train-kilometres. This put great demands on the railway infrastructure operations and service, and indications were seen that the infrastructure was deteriorating leading to delivery quality problems. In order to solve the situation several governmental investigations were initiated. In a governmental report the situation of the railway maintenance is described as problematic due to several technical as well as organisational factors, of which the lack of competition is seen as the most important. Despite several investigations, the desired delivery quality is still not reached. This paper focuses on the Swedish railway infrastructure and describes the background and current state of the Swedish railway service management by utilising a business ecosystem perspective, which lets you capture the complexity and dynamics of the surroundings. By applying this perspective, looking outside the traditional framework of suppliers and customers, important areas in need of investigation or development can be singled out.  As a part of the result, the Swedish railway infrastructure industry is modelled as an ecosystem, and directions for future development is pointed out.

Place, publisher, year, edition, pages
Springer, 2016
Series
Lecture Notes Mechanical Engineering, ISSN 2195-4356
National Category
Reliability and Maintenance Transport Systems and Logistics
Research subject
Technology (byts ev till Engineering), Terotechnology
Identifiers
urn:nbn:se:lnu:diva-50987 (URN)10.1007/978-3-319-27064-7_28 (DOI)000375993100028 ()978-3-319-27062-3 (ISBN)
Conference
10th World Congress on Engineering Asset Management (WCEAM), Tampere, FINLAND, SEP 28-30, 2015
Funder
VINNOVA
Available from: 2016-03-17 Created: 2016-03-17 Last updated: 2018-09-19Bibliographically approved
Kans, M., Hailemariam, M., Ablay, T. & Ingwald, A. (2013). Maintenance Practices in Small and Medium Sized Enterprises. In: Congress Proceedings of COMADEM 2013, International Congress of Condition Monitoring and Diagnostics Engineering Management: . Paper presented at COMADEM 2013, International Congress of Condition Monitoring and Diagnostics Engineering Management, 11-13 June 2013, Helsinki (pp. 669-675). Finland: KP media Oy
Open this publication in new window or tab >>Maintenance Practices in Small and Medium Sized Enterprises
2013 (English)In: Congress Proceedings of COMADEM 2013, International Congress of Condition Monitoring and Diagnostics Engineering Management, Finland: KP media Oy , 2013, p. 669-675Conference paper, Published paper (Refereed)
Abstract [en]

Small and medium sized enterprises (SME) constitute approximately 70% of the gross national product and account for 80% of the global economic growth. SMEs could thus be seen as a driving force of economic growth. Maintenance management plays a critical role in enterprises’ strategic objectives and achieving the competitive advantages desired, and affects the enterprises’ internal effectiveness. To apply an efficient maintenance strategy is therefore of importance for SMEs as well as lager enterprises. As a prerequisite for improvement, one must understand the current situation. But few studies of the maintenance practices in SMEs have been carried out in the past. This paper combines findings from two studies of Swedish industry, one covering SMEs as well as large industries, and one covering only SMEs, in order to depict the current maintenance practices in Swedish SMEs.

 

Results show that SMEs put most time on execution of maintenance and less on planning and following up and that personnel and spare parts bear the largest costs. The most common trigger of maintenance actions is reported problems, followed by original equipment manufacturer recommendations and sudden failures. Condition monitoring data and statistical analysis are less common triggers though. Quite surprising, the practices in SMEs did not differ that much from the ones in larger enterprises. Sudden failures were less common as trigger for larger companies, and they utilise condition monitoring to a higher extent. Moreover, some more time is allocated for planning in larger companies compared with SMEs. The spare parts cost forms a smaller part in the total budget for larger enterprises. It is concluded that SMEs and large industries have more in common with respect to maintenance practices than they differ.

Place, publisher, year, edition, pages
Finland: KP media Oy, 2013
National Category
Reliability and Maintenance
Research subject
Technology (byts ev till Engineering), Terotechnology
Identifiers
urn:nbn:se:lnu:diva-26894 (URN)978-952-67981-0-3 (ISBN)
Conference
COMADEM 2013, International Congress of Condition Monitoring and Diagnostics Engineering Management, 11-13 June 2013, Helsinki
Available from: 2013-06-20 Created: 2013-06-20 Last updated: 2018-09-19Bibliographically approved
Kans, M. & Ingwald, A. (2012). Functionality Gaps in IT Systems for Maintenance Management. International Journal of COMADEM, 15(4), 38-50
Open this publication in new window or tab >>Functionality Gaps in IT Systems for Maintenance Management
2012 (English)In: International Journal of COMADEM, ISSN 1363-7681, Vol. 15, no 4, p. 38-50Article in journal (Refereed) Published
Abstract [en]

E-maintenance is an information intensive concept highly dependent on relevant and reliable information technology (IT) support. One important prerequisite is that IT functionality fits the demands of the maintenance organisation. The purpose of this paper is to investigate the existence of functionality gaps in the IT applications used for maintenance management. To accomplish the purpose a questionnaire survey asking professional users to estimate the misalignments/gaps in their current IT support. Functionality and information investigated are based on the standard EN 13460 documents for maintenance. The gathered data was thereafter analysed using statistical methods. The study reveals that the used IT solutions in general provide good support for maintenance management. However, the respondents perceive gaps to some degree in functionality and data related to maintenance follow up and improvement. The study indicates some contradicting results regarding IT and functionality for maintenance follow up and improvement. Some users state that there is a need for additional IT-support related to maintenance follow up and improvement while other state that the support exists but are not used. More in-depth studies of the reasons behind these contradicting results and also research in reasons behind apprehended gaps are required.

National Category
Reliability and Maintenance
Research subject
Technology (byts ev till Engineering), Terotechnology
Identifiers
urn:nbn:se:lnu:diva-24657 (URN)
Available from: 2013-03-04 Created: 2013-03-04 Last updated: 2018-09-19Bibliographically approved
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