The development of education around the world is facilitated by the exchange of experience and interaction between education providers from different countries and regions. International programs and projects have become one of the drivers to improve the quality of education, the development of information and communication educational technologies, as well as the dissemination of innovative educational programs at Belarusian universities. Among them, there are the projects of the European Union ERASMUS+ CBHE program, as well as projects and exchange programs of the United States. In this publication, the authors share the experience of implementation of the best practices at universities in the European Education Area (Sweden, Britain, Germany, Italy, Spain, Latvia, Turkey) and the results of the United States experience application, which enabled the improvement of the educational process at the Sukhoi State Technical University of Gomel (Belarus). Also, it is shown how the implementation of the Detroit experience gained at the international internship contributed to the development of ties between Belarusian communities, including formation of inclusive business education and the development of skills for employment and social entrepreneurship of people in Belarus.

The purpose of this chapter is to assess and examine the impact health care information technology (HIT) on physician-nurse performance related to patient trust and safety. A considerable number of patients today are using different HITs to get access to healthcare services such as appointment scheduling and medication refills; communicate with physicians and nurses for different computerized tailored interventions to manage a chronic condition or to change a health behavior. Improving the quality and safety of care, and reducing the medical errors are of equal responsibility of all clinicians and all healthcare staff. Patient safety is the most critical factor of the medical and healthcare quality, where nurses can be invaluable in preventing harm to patients, reducing errors and improving patients' outcomes. The chapter shows that there are many advantages of Web-acquired healthcare related information. The main question is how will efficient use of HIT by patients improve healthcare quality, patient trust and safety.

Educational institutions all over the world realize the importance of promoting international cooperation. In order to stay competitive in such fields like education, research, innovations it is no longer enough to count on only internal resources. Exchange of experience, knowledge sharing, benchmarking provide possibilities for universities to constantly remain updated on modern know-hows.

New opportunities for improving the quality of higher education in Belarus are provided by different international programs and projects. Among them there is the project of the EU Program ERASMUS + CBHE “University Teaching and Learning Enhancement” / UniTeLE, which has been implemented since 2019. The project coordinator is Linnaeus University (Sweden).

In the framework of the ERASMUS + UniTeLE project, a consortium of Belarusian universities has conducted a higher education quality research. The purpose of this research is to identify areas for improving the quality of higher education in Belarus.

The research was carried out on the basis of a sociological survey of a representative sampling of teachers, staff and students of six Belarusian universities (more than 350 respondents from Minsk, Gomel, Brest, Gorki, Polotsk, Grodno were interviewed). Both SWOT analysis of higher education quality in Belarus and focus group of possible improvement were performed. The discussion was attended by work groups of 25 leaders, teachers and students from each of the Belarusian universities of the project consortium.

The following fundamental research results should be noted. Among the strengths of Belarusian universities are: specialization in the regions, the system of additional adult education, and practical experience of teachers (2/3 of respondents). 58% of respondents are confident in the advantages of innovative educational technologies used by teachers, 47% indicated a low intensity of innovation implementation. Respondents noted the high level of Hard Skills competencies of the teaching staff and insufficiently of Soft Skills competencies for both teachers and students. The respondents identified outdated educational technologies and methods and the content of curricula as the fundamental weakness of Belarusian education.

The following areas of quality improvement have been identified as the most important for Belarusian universities: -

the development of Soft Skills competencies of both teachers and students to provide their close interaction;

-the development of Soft Skills competencies among students to provide their close interaction with employers (the development of job search skills, entrepreneurial activity);

-the introduction of active teaching and learning methods, the development of interactive educational technologies;

-the inсlusion of students in the process of education quality internal assessment;

-systematic assessment of teachers, including the process of applying for a job, teacher academic development planning (HR management).

For the practical improvement in the suggested areas, it is advisable to create Life Long Learning Centres and Centres of Academic Development of teachers in Belarusian universities, as well as a student-oriented quality assessment system. To improve the quality and competitiveness of Belarusian education, it is also advisable to develop international cooperation and networking among universities. The positive experience of such projects as TEMPUS ECOTESY, ERASMUS + UniTeLE, ERASMUS + BELL and others, can contribute to such cooperation and interaction.

Background and Objective: There are associations between emotional support, morbidity and mortality. Emotions understanding and management of both Physicians and patientsare overlooked in research. The researches of the challenge facing medical and healthcare sittings when treating patients and their safety as a human experience are still inconclusive. This study aims to examine the correlation between emotional support and medical and healthcare implications. Materials and Methods: This cross-sectional study surveyed 223 inpatients of several public and private hospitals. To examine the overall patient safety and emotional support, a standard 5Qs questionnaire of healthcare quality and safety including some emotional support dimensions was used. Results: The highest means given for emotional support dimension “Empathy” with means of 3.78 (±0.81). The total mean of emotional support was 3.48 (±0.69) and the total mean of overall patient safety was 3.58 (±0.68). Patients in this study felt that they received inadequate personalized emotional support. The lowest mean score reported by the patients was the dimension being present and available of the healthcare with means of 3.32 (±0.86) and the dimension humor with means of 3.33 (±0.85). Ambient Environmental (A) had the most significant influence on the overall patient safety (β = 0.22 and p<0.0) followed by Supportive gestures (S) (β = 0.21 and p<0.0). Conclusion: Increasing the attention paid to the emotional support dimensions of patient care will lead to better understanding the Mind/Body interrelation, improving the medical and healthcare implications and speeding up the recovery from the illness.

Patient satisfaction is a major indicator of healthcare originations' performance and effectiveness. Emotion intelligence and emotional support dimensions are essential to improve patient satisfaction scores, hence improving the organisation overall performance. This study examines the correlation between the organisation performance and effectiveness, emotional support, patient satisfaction and the overall healthcare quality. Two hundred and twenty -three male and female patients form different healthcare sittings participated in this study. The data gathering tool utilised was a 5Qs questionnaire. The variables of the questionnaire was measured by five-item scale with five-point Likert scale. The internal consistency measured by the reliability shows a good Cronbach alpha. All constructs of this study achieved values ranges between .71-.97. Total emotional support (TES) obtained the highest a value (.97) following by total quality of care (TQC) with (.95). The being present and available is found to be the significant dimension to health organisation performance and effectiveness (HOPE) (r. 793, P < .01). The weakest correlation emotional support dimension with HOPE was the informative communication (r. 449, p < .01). Finally, overall healthcare quality and emotional support dimensions are critical factors to improve the healthcare organisation performance and effectiveness.

The reach of technological advances can be found in many aspects of life, including the world of medical and healthcare. It is essential to understand these technologies so that those in healthcare professions can create and maintain bonds with the patients that rely on them as well as to identify the right tools for to support the improvement of patient care.

Technological Tools for Value-Based Sustainable Relationships in Healthcare: Emerging Research and Opportunities is a critical scholarly resource that examines the effects of social and healthcare technologies on human interaction, on health, on life sciences and on well-being in a complex healthcare context. Featuring coverage on a wide range of topics such as, e-health, patient and medical relationship approaches, health information technology (HIT), cypernization of healthcare organizations and patient safety. This book is geared toward academicians, practitioners, students, and researchers seeking current research on the correlation between social and medical technologies and the cultivation of connections through those technologies especially in the healthcare field.

Strategic alliances and mergers (SAMs) are well-known organisational instruments to increase the pool resources, competitive advantages, strengthen the power and strategic positioning for achieving synergy effects (SEF). This study aims to explore and measure the possible SEF of mergers using the 5Qs approach. Data for this study was collected from questionnaires. The data was analysed using a multiple regression model in order to test the effect of the independent variables related to mergers and the dependent variable of SEF. The results indicate that not all qualities were significant but the infrastructure-oriented construct (INFRA) and the process-oriented construct (PROC) are the most significant in the regression models for obtaining better SEF of the merger relationship. The study extracts the valuable lessons that might help others to effectively utilise mergers and strategic alliances between corporations and higher education institutions.

The aim of this pioneer research is to present a new quality assurance model (5Qs) and to examine the major factors affecting employees' perception of set of rational and emotional outcomes of the merger partnership between academic institutions. A questionnaire contains a total of 41 items (attributes), five quality dimensions (5Qs) was the data collection tool. A total of 104 complete and usable questionnaires were received. Frequency analysis, factor analysis and reliability analysis is used for analysing the data collected. Inspection of screen plot and eigenvalues enabled the analysis to reduce the 41 quality attributes into four factors. The rational-related dimensions object (Q1) and infrastructure (Q2) are most significant to explain the most significant factors affecting employees overall satisfaction of the quality of the merger relationship followed by merger process (Q3) which is a mix of rational and emotional-related dimension. It was not expected that the more emotional-related factors such as interaction (Q4) and atmosphere (Q5) are much less important than Q1 and Q2.

One view of Customer Relationship Management (CRM) is the utilization of customer-related information or knowledge to deliver relevant products or services to customers (Zineldin, 2000). The success of relationship management depends on the collection and analysis of customer knowledge, data and information to be used for developing highly personalized bank service offerings.

Marriage can be defined as a social-institutional agreement or an institution or organisation in which interpersonal relationships are acknowledged. Divorce is an epidemic, and so is strategic alliance. Both are based on the actions and reactions between people in the context of interpersonal relationships. The number of marriages is going down and correspondingly divorces seem to occur at a more rapid rate, and this phenomenon is found in strategic alliance partnership too. Hence, just like marriages in the recent times, a majority of institutional partnerships fail. What makes a marriage, or a strategic alliance, tick initially? Many, which include romance and mutual desires, goals, and expectations as well as name and fame in the eyes of the public and in general life filled with happiness. However, just like most marriages, strategic alliance partnerships fail too at some point in time, marred by failure, dissatisfaction, bitterness, and yes, eventually, end in divorce. This article discusses findings derived from an empirical survey to identify critical soft and hard factors that negatively influence partnership or relationship dynamics. The article suggests remedial measures that may be used to avoid factors that lead to dissatisfaction and failure in the context of inter-organisational relationships.