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Shpak, Oleksandr
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Shpak, O., Löwe, W., Wingkvist, A. & Ericsson, M. (2014). A Method to Test the Information Quality of Technical Documentation on Websites. In: 14th International Conference on Quality Software (QSIC): . Paper presented at 14th International Conference on Quality Software (QSIC) (pp. 296-304). IEEE Press
Open this publication in new window or tab >>A Method to Test the Information Quality of Technical Documentation on Websites
2014 (English)In: 14th International Conference on Quality Software (QSIC), IEEE Press, 2014, p. 296-304Conference paper, Published paper (Refereed)
Abstract [en]

In software engineering, testing is one of the corner-stones of quality assurance. The idea of software testing can be applied to information quality as well. Technical documentation has a set of intended uses that correspond to use cases in a software system. Documentation is, in many cases, presented via software systems, e.g., web servers and browsers, and contains software, e.g., Javascript for user interaction, animation, and customization, etc. This makes it difficult to find a clear-cut distinction between a software system and technical documentation. However, we can assume that each use case of a technical documentation involves retrieval of some sort of information that helps a user answer a specific questions. To assess information testing as a method, we implemented QAnalytics, a tool to assess the information quality of documentation that is provided by a website. The tool is web-based and allows test managers and site owners to define test cases and success criteria, disseminate the test cases to testers, and to analyze the test results. This way, information testing is easily manageable even for non-technical stakeholders. We applied our testing method and tool in a case study. According to common perception, the website of Linnaeus University needs to be re-engineered. Our method and tool helped the stakeholders identify what information is presented well and which parts of the website that need to change. The test results allowed the design and development effort to prioritize actual quality issues and potentially save time and resources.

Place, publisher, year, edition, pages
IEEE Press, 2014
Series
International Conference on Quality Software, ISSN 1550-6002
National Category
Computer Sciences
Research subject
Computer Science, Software Technology
Identifiers
urn:nbn:se:lnu:diva-42393 (URN)10.1109/QSIC.2014.48 (DOI)000357937200037 ()2-s2.0-84912141506 (Scopus ID)978-1-4799-7197-8 (ISBN)
Conference
14th International Conference on Quality Software (QSIC)
Funder
Knowledge Foundation, 20110203VINNOVA, 2011-01351
Available from: 2015-04-15 Created: 2015-04-15 Last updated: 2018-01-11Bibliographically approved
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