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Pashkevich, N., Chowdhury, S. & Haftor, D. (2019). IT-productivity in the Operations and Maintenance of Road Freight Transportation and Logistics: Insights from the Past Decades. In: Miguel Castano Arranz, Ramin Karim (Ed.), Proceedings of the 5th International Workshop and Congress on eMaintenance: Trends in Technologies & methodologies, challenges, possibilities and applications. Paper presented at eMaintenance Conference, 14-15 maj, 2019, Stockholm. Luleå: Luleå University of Technology
Open this publication in new window or tab >>IT-productivity in the Operations and Maintenance of Road Freight Transportation and Logistics: Insights from the Past Decades
2019 (English)In: Proceedings of the 5th International Workshop and Congress on eMaintenance: Trends in Technologies & methodologies, challenges, possibilities and applications / [ed] Miguel Castano Arranz, Ramin Karim, Luleå: Luleå University of Technology, 2019Conference paper, Published paper (Refereed)
Abstract [en]

Although IT is playing a significant role in road freight transportation and logistics, there exists a lack of comprehensive knowledge of IT and productivity in the area. This paper presents a review of the research on IT-productivity in the operations and maintenance of road freight transportation and logistics as well as proposes directions for future research. We have conducted the review in both academic and non-academic sources. Based on 26 papers, we have structured the review in three levels: industry level, firm level, and individual level. A number of insights have been made, which characterize the current state of knowledge. Several insights call for further research. We have found that there is a diversity in the terminologies when referring to the positive impact of IT on fuel efficiency for road freight transportation and logistics. Our findings suggest that there is a lack of methodological diversity while understanding the effect of IT on load efficiency in transportation. The existing field experiments can be characterized by two phase design, small sample size and short time for the intervention phase. There is a lack of conceptualization of complementarities when the existing studies show the importance of incentives and training with the introduction of a new digital technology in relation to productivity. This paper is a first attempt to synthesize relevant research on IT-productivity in the operations and maintenance in road freight transportation and logistics.

Place, publisher, year, edition, pages
Luleå: Luleå University of Technology, 2019
Keywords
IT-productivity, digitalization, road freight transportation, logistics
National Category
Information Systems
Research subject
Computer and Information Sciences Computer Science, Information Systems
Identifiers
urn:nbn:se:lnu:diva-88757 (URN)
Conference
eMaintenance Conference, 14-15 maj, 2019, Stockholm
Available from: 2019-08-27 Created: 2019-08-27 Last updated: 2019-09-23
Chowdhury, S., Haftor, D. & Pashkevich, N. (2018). Smart Product-Service Systems (Smart PSS) in Industrial Firms: A Literature Review. In: Tomohiko Sakao, Mattias Lindahl, Yang Liu, Carl Dalhammar (Ed.), 10th CIRP Conference on Industrial Product-Service Systems, IPS2 2018, 29-31 May 2018, Linköping, Sweden: . Paper presented at 10th CIRP Conference on Industrial Product-Service Systems, IPS2 2018, 29-31 May 2018, Linköping, Sweden (pp. 26-31). Elsevier, 73
Open this publication in new window or tab >>Smart Product-Service Systems (Smart PSS) in Industrial Firms: A Literature Review
2018 (English)In: 10th CIRP Conference on Industrial Product-Service Systems, IPS2 2018, 29-31 May 2018, Linköping, Sweden / [ed] Tomohiko Sakao, Mattias Lindahl, Yang Liu, Carl Dalhammar, Elsevier, 2018, Vol. 73, p. 26-31Conference paper, Published paper (Refereed)
Abstract [en]

During the last few decades, the PSS literature has documented industrial firms’ transformation from the product dominant logic of business to product-service bundles constituted by machines and related services. This transformation has had several dramatic implications on firms’ profitability, strategy, operations, organizational setting, sales and marketing approaches, and R&D practices. However, more recently, industrial firms have started to adopt various smart technologies that are embedded within the PSS. The use of smart technologies in PSS gives rise to the new types of PSS that are referred to in this paper as Smart PSS. Based on a literature review of 43 papers from relevant academic fields, this paper seeks answer to the following research question: what are the value creating features of smart product service systems (Smart PSS) in industrial firms? We synthesize the knowledge on Smart PSS to provide a definition and show the distinctive features of Smart PSS and propose an agenda for future research.

Place, publisher, year, edition, pages
Elsevier, 2018
Series
Procedia CIRP, ISSN 2212-8271
Keywords
Smart PSS, smart technologies, value systems and business models, digital boundary objects, intelligent dynamic capabilities
National Category
Other Engineering and Technologies not elsewhere specified
Identifiers
urn:nbn:se:lnu:diva-77070 (URN)10.1016/j.procir.2018.03.333 (DOI)2-s2.0-85054497251 (Scopus ID)
Conference
10th CIRP Conference on Industrial Product-Service Systems, IPS2 2018, 29-31 May 2018, Linköping, Sweden
Available from: 2018-08-07 Created: 2018-08-07 Last updated: 2019-08-29Bibliographically approved
Chowdhury, S. (2017). Co-creation of E-services enabled by the Digitalization of Physical Products. Journal of Information Systems and Technology Management, 14(2), 219-237
Open this publication in new window or tab >>Co-creation of E-services enabled by the Digitalization of Physical Products
2017 (English)In: Journal of Information Systems and Technology Management, ISSN 1809-2640, E-ISSN 1807-1775, Vol. 14, no 2, p. 219-237Article in journal (Refereed) Published
Abstract [en]

With the advent of digitalization, e-services are now enabled by embedded digital technologies in physical products such as vehicles, elevators, construction equipment. In spite of numerous instances of e-services enabled by the digitalization of physical products, little research has been carried out to investigate the characteristics of co-creation of such e-services. This paper attempts to fill the gap by reporting from a three-year long research project with a vehicle manufacturing company. Using the translation phases from the Actor-Network theory (ANT) as a theoretical lens, this paper presents three propositions that characterize the co-creation of e-services enabled by the digitalization of physical products. The propositions highlight the role of physical products, establishment of trust and setting priorities about digitalization.

Place, publisher, year, edition, pages
Universidade de Sao Paulo, 2017
Keywords
e-services, co-creation, digitalization, physical products, ANT
National Category
Information Systems, Social aspects
Research subject
Computer and Information Sciences Computer Science, Information Systems
Identifiers
urn:nbn:se:lnu:diva-75398 (URN)10.4301/S1807-17752017000200005 (DOI)
Available from: 2018-06-08 Created: 2018-06-08 Last updated: 2019-09-06Bibliographically approved
Chowdhury, S. (2015). Service Logic in Digitalized Product Platforms: A Study of Digital Service Innovation in the Vehicle Industry. (Doctoral dissertation). Göteborg: University of Gothenburg
Open this publication in new window or tab >>Service Logic in Digitalized Product Platforms: A Study of Digital Service Innovation in the Vehicle Industry
2015 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The digitalization of products has become an important driver for service innovation in manufacturing firms. The embedding of digital technology in previously non-digital products creates digitalized product platforms that enable digital service innovation. Digital service innovation offers new business opportunities for manufacturing industries, as well as challenges established premises for value creation.  While digital service innovation can be found in many manufacturing industries, this thesis studies service logic in digitalized product platforms in the vehicle industry.

Existing Information Systems (IS) literature presents challenges in digital service innovation relating to value, architecture, and generativity. The design of the architecture of digitalized product platforms requires the identification and combination of digital and non-digital assets. Understanding the architectural aspects is useful in digital service innovation. Moreover, with growing instances of generative digital technologies, it is challenging to develop strategies to leverage generativity for service design in digitalized product platforms. While digital technologies are embedded in products, the role of technology-embeddedness in value creation of digital services is relatively unexplored. Drawing on these challenges, this thesis describes and conceptualizes the underlying premises brought by the architecture and generativity to the value creation of services in digitalized product platforms. The research question addressed in this thesis is: What are the underlying premises for services in digitalized product platforms?

To address the question, an interpretive qualitative research approach was adopted in a collaborative research project concerning services enabled by digitalization of vehicles. Drawing on digital innovation and service literature, this thesis presents a theoretical perspective on the role of the architecture and generativity of digitalized product platforms for value creation of digital services. This perspective is conceptualized as underlying premises for this specific class of services. The premises frame the service logic in digitalized product platforms and provide a ground for understanding services in digitalized product platforms in relation to value dimensions, architecture and generativity. The premises are based on five concepts: value-in-architecture, value-in-connectivity, fundamental asset for value creation, mutual dependence of modular and layered modular assets, and re-evaluation of value propositions. The proposed premises offer a basis for understanding value creation of this class of services, and guidance for manufacturing firms designing digitalized product platforms.

Place, publisher, year, edition, pages
Göteborg: University of Gothenburg, 2015. p. 138
Series
Gothenburg Studies in Informatics, ISSN 1400-741X ; 50
Keywords
digital services, premises, digital service innovation, digitalized product platforms, service logic
National Category
Information Systems
Research subject
Computer and Information Sciences Computer Science
Identifiers
urn:nbn:se:lnu:diva-75405 (URN)978-91-982069-5-1 (ISBN)
Public defence
2015-09-28, O103, Kristian IV:s väg 3, Halmstad, 10:00 (English)
Opponent
Supervisors
Funder
VINNOVA
Available from: 2018-06-14 Created: 2018-06-08 Last updated: 2018-06-14Bibliographically approved
Chowdhury, S., Bergquist, M. & Åkesson, M. (2014). Architectural Characteristics of Digital Services Enabled by Embedded Technology: A Study on Remote Diagnostics Services. In: Ralph H. Sprague, Jr. (Ed.), Proceedings of the 47th Annual Hawaii International Conference on System Sciences: 6-9 January 2014: Waikoloa, Hawaii. Paper presented at 47th Hawaii International Conference on System Sciences (HICSS), Waikoloa, Hawaii, USA, 6-9 January, 2014 (pp. 3909-3918). Los Alamitos, CA: IEEE, Article ID 6759087.
Open this publication in new window or tab >>Architectural Characteristics of Digital Services Enabled by Embedded Technology: A Study on Remote Diagnostics Services
2014 (English)In: Proceedings of the 47th Annual Hawaii International Conference on System Sciences: 6-9 January 2014: Waikoloa, Hawaii / [ed] Ralph H. Sprague, Jr., Los Alamitos, CA: IEEE, 2014, p. 3909-3918, article id 6759087Conference paper, Published paper (Refereed)
Abstract [en]

In this paper, we characterize the architecture of digital services that are enabled by embedded technology. Digitalization with embedded technology in physical products has become a common phenomenon. In spite of growing instance of such digitalization, little is known about the architectural characteristics of digital services enabled by embedded technology. Based on a research on vehicular remote diagnostics services, we characterize the architecture of such digital services. Following the framework on layered modular architecture continuum, our findings provide the following architectural characteristics: i) the architecture of the digital services spans along the layered modular architecture continuum, ii) the application program of the digital services is simultaneously de-coupled and partly coupled with the embedded devices, iii) there exist layers within layer of the digital services, iv) application program layer of the digital services is a closed innovation platform. © 2014 IEEE

Place, publisher, year, edition, pages
Los Alamitos, CA: IEEE, 2014
Keywords
Computer architecture, Vehicles, Technological innovation, Sensors, Educational institutions, Maintenance engineering, Computers
National Category
Information Systems
Research subject
Computer and Information Sciences Computer Science, Information Systems
Identifiers
urn:nbn:se:lnu:diva-75401 (URN)10.1109/HICSS.2014.485 (DOI)000343806604005 ()2-s2.0-84902268962 (Scopus ID)978-1-4799-2505-6 (ISBN)978-1-4799-2504-9 (ISBN)
Conference
47th Hawaii International Conference on System Sciences (HICSS), Waikoloa, Hawaii, USA, 6-9 January, 2014
Available from: 2018-06-08 Created: 2018-06-08 Last updated: 2018-06-11Bibliographically approved
Chowdhury, S. (2014). Expanding Business from Products to Digital Services: Value Dimensions of Digital Services Enabled by Embedded Technology. In: Mola, L., Carugati, A., Kokkinaki, A., Pouloudi, N. (Ed.), Proceedings of the 8th Mediterranean Conference on Information Systems: . Paper presented at 8th Mediterranean Conference on Information Systems (MCIS), Verona, Italy, September 3-5, 2014 (pp. Paper 12).
Open this publication in new window or tab >>Expanding Business from Products to Digital Services: Value Dimensions of Digital Services Enabled by Embedded Technology
2014 (English)In: Proceedings of the 8th Mediterranean Conference on Information Systems / [ed] Mola, L., Carugati, A., Kokkinaki, A., Pouloudi, N., 2014, p. Paper 12-Conference paper, Published paper (Refereed)
Abstract [en]

Manufacturing firms are now embedding digital technology into products with an aim to offer digital services to their customers. Digital services create opportunities for firms to add new value dimensions to their businesses as firms now can expand their businesses from tangible products to digital services. Existing research explains three value dimensions. ‘Value-in-exchange’ is traditionally followed by manufacturing firms where they determine monetary value for their products and exchange the value with customers. Recent research argues that ‘value-in-exchange’ is not customer centric and therefore to gain customer value, ‘value-in-use’ and ‘value-in-cocreation’ are necessary. With growing utilization of embedded digital technology in products, new digital services are rendered and new value dimensions are emanating. Existing research informs little about the value dimensions of digital services that result from the combination of digital technology and tangible products. Therefore, in this research, we seek answer to the question, ‘What are the value dimensions of digital services that are enabled by embedded digital technology in tangible products?’ A qualitative study has been conducted to investigate Remote Diagnostics Services (RDS) for vehicles. Along with the three known value dimensions, that is, value-in-exchange, value-in-use and value-incocreation, this research contributes to knowledge by showing two new value dimensions: ‘value-in-connectivity’ and ‘value-in-architecture’.

Keywords
Digital, Services, Value-in-use, Value-in-cocreation, Value-in-connectivity, Value-in-architecture
National Category
Information Systems
Research subject
Computer and Information Sciences Computer Science, Information Systems
Identifiers
urn:nbn:se:lnu:diva-75403 (URN)978-88-6787-273-2 (ISBN)
Conference
8th Mediterranean Conference on Information Systems (MCIS), Verona, Italy, September 3-5, 2014
Available from: 2018-06-08 Created: 2018-06-08 Last updated: 2018-06-11Bibliographically approved
Chowdhury, S. & Akram, A. (2013). Challenges and Opportunities Related to Remote Diagnostics: An IT-based Resource Perspective. International Journal of Information Communication Technologies and Human Development, 5(3), 80-96
Open this publication in new window or tab >>Challenges and Opportunities Related to Remote Diagnostics: An IT-based Resource Perspective
2013 (English)In: International Journal of Information Communication Technologies and Human Development, ISSN 1935-5661, E-ISSN 1935-567X, Vol. 5, no 3, p. 80-96Article in journal (Refereed) Published
Abstract [en]

Remote diagnostics is expanding the business scope of vehicle manufacturers, ranging from products to services. In this paper, we focus on investigating the business challenges and opportunities related to the remote diagnostics of vehicles from an IT-based resource perspective. Remote diagnostics involves technology, human skills and intangibles. IT-based resources consist of physical IT infrastructure, human IT skills and IT-enabled intangibles. In this study, we find that remote diagnostics not only faces challenges in these three categories of IT-based resource, but also creates opportunities. One contribution of this paper is to provide an overview of the challenges and opportunities for business related to the technology. The paper also makes a contribution to information systems by shedding light on the discussion of digital infrastructure. It also highlights the application of IT-based resource perspective to find out the business challenges and opportunities of an emerging technology like remote diagnostics.

Place, publisher, year, edition, pages
Hershey, PA: IGI Global, 2013
Keywords
Remote Diagnostics, IT-based resource, IT infrastructure, human IT resource, IT-enabled intangibles.
National Category
Information Systems
Research subject
Computer and Information Sciences Computer Science, Information Systems
Identifiers
urn:nbn:se:lnu:diva-75399 (URN)10.4018/jicthd.2013070105 (DOI)
Available from: 2018-06-08 Created: 2018-06-08 Last updated: 2018-06-11Bibliographically approved
Chowdhury, S., Akram, A. & Åkesson, M. (2012). E-Maintenance as an Emerging Customer Value Generating IT-Enabled Resource. In: MCIS 2012 Proceedings: . Paper presented at 7th Mediterranean Conference on Information Systems (MCIS 2012), Guimarães, Portugal, September 8-10, 2012. Elsevier, Article ID 8.
Open this publication in new window or tab >>E-Maintenance as an Emerging Customer Value Generating IT-Enabled Resource
2012 (English)In: MCIS 2012 Proceedings, Elsevier, 2012, article id 8Conference paper, Published paper (Refereed)
Abstract [en]

This paper reports business related challenges and opportunities for e-maintenance as an emerging customer value generating IT-enabled resource. The research study is concerned with the e- maintenance based on remote diagnostics in the vehicle industry. E-maintenance of vehicles is of great importance as e-maintenance technology has great potential to provide various state of the art maintenance related services for the vehicles. This emerging technology brings challenges and opportunities to generate value both for the companies and their customers. In this paper, we have presented several business related challenges and opportunities for e-maintenance. In the form of a set of propositions, the contribution of this paper is to conceptualize e-maintenance as an emerging customer value generating IT-enabled resource by showing challenges and opportunities related to it.

Place, publisher, year, edition, pages
Elsevier, 2012
Keywords
E-maintenance, IT-enabled resource, Challenges, Opportunities, Customer value
National Category
Information Systems
Research subject
Computer and Information Sciences Computer Science
Identifiers
urn:nbn:se:lnu:diva-75406 (URN)
Conference
7th Mediterranean Conference on Information Systems (MCIS 2012), Guimarães, Portugal, September 8-10, 2012
Available from: 2018-06-08 Created: 2018-06-08 Last updated: 2018-07-30Bibliographically approved
Chowdhury, S. & Åkesson, M. (2011). A Proposed Conceptual Framework For Identifying The Logic Of Digital Services. In: Proceedings of the 15th Pacific Asia Conference on Information Systems, PACIS 2011: Queensland University of Technology (QUT) in Brisbane, Australia, from 7-11 July 2011. Paper presented at 15th Pacific Asia Conference on Information Systems, PACIS 2011, Queensland University of Technology (QUT), Brisbane, Australia, July 7-11, 2011. Brisbane: Association for Information Systems, Article ID 47.
Open this publication in new window or tab >>A Proposed Conceptual Framework For Identifying The Logic Of Digital Services
2011 (English)In: Proceedings of the 15th Pacific Asia Conference on Information Systems, PACIS 2011: Queensland University of Technology (QUT) in Brisbane, Australia, from 7-11 July 2011, Brisbane: Association for Information Systems, 2011, article id 47Conference paper, Published paper (Refereed)
Abstract [en]

In this paper, we propose a conceptual framework for identifying the logic of digital services. Digital services are those services that we acquire after the digitalization of previously non-digital products or services. The objective of the framework is to apply it in identifying the logic of digital services which are the results of digital innovation in the context of remote diagnostic services in the vehicle industry. While building the framework, looking at the transformation of the non-digital to digital service and the involvement of physical products, i.e., digital devices in the transformation, it was found essential to identify the logic of the digital services on the basis of service logic and goods logic.For that purpose, we have reviewed the literature on service logic and goods logic as those logics discuss differently about the determination and meaning of value, role of customer, role of physical products, primary unit of exchange and some other aspects which are important to know in case of transforming a non-digital service to digital service. These logics and the concept of digital innovation are utilized in building the framework for identifying the logic of digital services.

Place, publisher, year, edition, pages
Brisbane: Association for Information Systems, 2011
Keywords
Service Logic, Goods Logic, Digital Services, Digital Innovation, Digital Service logic
National Category
Engineering and Technology
Identifiers
urn:nbn:se:lnu:diva-75402 (URN)978-1-86435-644-1 (ISBN)
Conference
15th Pacific Asia Conference on Information Systems, PACIS 2011, Queensland University of Technology (QUT), Brisbane, Australia, July 7-11, 2011
Available from: 2018-06-08 Created: 2018-06-08 Last updated: 2018-07-27Bibliographically approved
Chowdhury, S. & Akram, A. (2011). E-Maintenance: Opportunities and Challenges. In: Timo Leino (Ed.), Proceedings of IRIS 2011: TUCS Lecture Notes, Turku Centre for Computer Science, 2011. Paper presented at The 34th Information Systems Research Seminar in Scandinavia (IRIS), Turku, Finland, August 16-19, 2011 (pp. 68-81). Turku: Turku Centre for Computer Science
Open this publication in new window or tab >>E-Maintenance: Opportunities and Challenges
2011 (English)In: Proceedings of IRIS 2011: TUCS Lecture Notes, Turku Centre for Computer Science, 2011 / [ed] Timo Leino, Turku: Turku Centre for Computer Science , 2011, p. 68-81Conference paper, Published paper (Refereed)
Abstract [en]

E-maintenance offers various opportunities as well as challenges in contemporary business undergoing transformation. This paper provides an overview of opportunities and challenges in different areas related to e-maintenance. Literature review and empirical findings through action oriented research give way to identify and present these opportunities and challenges. One contribution of the paper is, it finds the opportunities and challenges with e-maintenance in different industries which creates a pathway for future direction in further studies regarding e-maintenance. The findings indicate that there is much potential to study these with respect to technology and business.

Place, publisher, year, edition, pages
Turku: Turku Centre for Computer Science, 2011
Series
TUCS Lecture Notes, ISSN 1797-8831 ; 15
Keywords
E-maintenance, condition monitoring, remote diagnostics, action oriented research
National Category
Information Systems
Research subject
Computer and Information Sciences Computer Science
Identifiers
urn:nbn:se:lnu:diva-75404 (URN)978-952-12-2648-9 (ISBN)
Conference
The 34th Information Systems Research Seminar in Scandinavia (IRIS), Turku, Finland, August 16-19, 2011
Projects
ReDi2Service
Available from: 2018-06-08 Created: 2018-06-08 Last updated: 2018-07-30Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0003-4301-478x

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