Open this publication in new window or tab >>2025 (English)In: Journal of Research in Interactive Marketing, ISSN 2040-7122, E-ISSN 2040-7130, Vol. 19, no 2, p. 221-245Article in journal (Refereed) Published
Abstract [en]
Purpose - This research aims to understand the dynamics that drive consumer engagement of multinational brands' social media posts on platform X, formerly known as Twitter. Taking the emotional tone of posts into account, the effect of vivid, interactive, informative, entertaining and practical features of posts on consumer interactions are evaluated across English- and Turkish-speaking markets.
Methodology - Inspired by the conceptual framework proposed in previous literature, features were extracted computationally using natural language processing from platform X posts of 33 Fortune 500 brands from various industries from June 2016 to June 2021. Following evaluation of regression models on alternative distributions of the dependent variable, which is total number of likes, shares and comments, random subspace regression using bootstrap resampling was applied to calculate an importance score and evaluate the effect of features.
Findings - Consumers in English- and Turkish-speaking markets perceive and engage with content differently. While informative and entertaining posts resonate more with English speakers, emotions play a broader role for Turkish speakers. English-speaking audience prefers happy and vivid daytime messages with questions, while Turkish-speaking audience is drawn to angry messages, lean toward nighttime posts.
Originality - This research is a pioneer to evaluate the factors that influence brands' platform X post engagements across markets of different cultural orientation. Beyond assessing the distinctions in brand post elements, the role of emotional content in brand messages were also analyzed across English- and Turkish-speaking markets.
Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2025
Keywords
consumer engagement, brand post popularity, digital branding, Twitter, Platform X, social media marketing
National Category
Computer and Information Sciences Media and Communications Business Administration
Research subject
Economy, Business administration
Identifiers
urn:nbn:se:lnu:diva-129580 (URN)10.1108/JRIM-10-2023-0368 (DOI)001231069500001 ()2-s2.0-85194474033 (Scopus ID)
2024-05-272024-05-272025-03-14Bibliographically approved