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Ozturkcan, Selcen, Associate ProfessorORCID iD iconorcid.org/0000-0003-2248-0802
Alternative names
Biography [eng]

My academic background, research, and publications are accessible at www.selcenozturkcan.com

Publications (10 of 118) Show all publications
Ozturkcan, S. & Özdinc, M. (2024). Flygskam and its Implications for Sustainable Tourism: A Social Media Analysis of the Flight Shaming. In: Maria Palazzo;Pantea Foroudi (Ed.), Marketing and consumer behaviour in sustainable tourism: (pp. 158-174). London: Routledge
Open this publication in new window or tab >>Flygskam and its Implications for Sustainable Tourism: A Social Media Analysis of the Flight Shaming
2024 (English)In: Marketing and consumer behaviour in sustainable tourism / [ed] Maria Palazzo;Pantea Foroudi, London: Routledge, 2024, p. 158-174Chapter in book (Refereed)
Abstract [en]

The phenomenon referred to as flygskam, which may be literally translated as “flying shame”, is the focus of this proposed chapter. This flygskam movement was initially started in Sweden, but it has since spread to a number of countries all over the world, despite only having a small amount of traction in the countries that are geographically adjacent to Sweden, such as Finland, Denmark, and Norway. In an era in which there is an imminent problem caused by climate change, the objective of the flygskam movement is to develop an action that will persuade people to avoid flying by shaming them on social media whenever flight praise sharing appears. The flygskam movement aims to raise awareness about the negative consequences that flying has on the environment. Researchers have shown interest in the flygskam movement; however, the majority of their efforts have been concentrated on applying more conventional research methods, such as interviewing people about their thoughts on how they understand the movement and how it influences the travel decisions they make. Research focused either on consumers, industry players, news coverage or social media practices but did not present a broad perspective to suggest a comprehensive conceptual model in between the different actors and media involved. This chapter’s objective is to provide the reader with a state-of-the-art review of present research and aims to contribute to the emerging research by suggesting an inclusive conceptual framework, which we further aim to test with data retrieved from social media. Given that the movement is disseminated through social media for consumer choices in the physical world, the implication of our research is particularly important to account for both actual and virtual behavioural patterns unfolding.

Place, publisher, year, edition, pages
London: Routledge, 2024
Keywords
Flygskam, Flying shame, Flight shame, Sustainable travel, Carbon footprint, Sweden
National Category
Business Administration Ethics Communication Studies
Research subject
Economy, Business administration
Identifiers
urn:nbn:se:lnu:diva-125596 (URN)10.4324/9781003388593-12 (DOI)9781032483511 (ISBN)9781003388593 (ISBN)9781032483535 (ISBN)
Available from: 2023-11-13 Created: 2023-11-13 Last updated: 2024-02-22Bibliographically approved
Ozturkcan, S. (2024). Game Prosumption. In: Lee, N. (Ed.), Encyclopedia of Computer Graphics and Games: (pp. 778-780). Cham: Springer
Open this publication in new window or tab >>Game Prosumption
2024 (English)In: Encyclopedia of Computer Graphics and Games / [ed] Lee, N., Cham: Springer, 2024, p. 778-780Chapter in book (Refereed)
Abstract [en]

Game prosumption refers to the process of both production and consumption of computer games rather than focusing on either one (production) or the other (consumption).

Place, publisher, year, edition, pages
Cham: Springer, 2024
Keywords
Playbor, Gamers, Multiplayers, Producers, Consumers, Co-creation, Network economy
National Category
Human Aspects of ICT Computer Sciences Human Computer Interaction
Research subject
Computer and Information Sciences Computer Science, Computer Science
Identifiers
urn:nbn:se:lnu:diva-127015 (URN)10.1007/978-3-031-23161-2_133 (DOI)9783031231599 (ISBN)9783031231612 (ISBN)
Note

Bidrag till encyklopedi 

Available from: 2024-01-22 Created: 2024-01-22 Last updated: 2024-02-01Bibliographically approved
Ozturkcan, S. (2024). Virtual Reality Retailing. In: Lee, N. (Ed.), Encyclopedia of Computer Graphics and Games: (pp. 2030-2031). Cham: Springer
Open this publication in new window or tab >>Virtual Reality Retailing
2024 (English)In: Encyclopedia of Computer Graphics and Games / [ed] Lee, N., Cham: Springer, 2024, p. 2030-2031Chapter in book (Refereed)
Abstract [en]

Virtual reality retailing (VRR) refers to the interactive virtual experiences that a retailer provides for its customers by the aid of virtual reality applications.

Place, publisher, year, edition, pages
Cham: Springer, 2024
Keywords
Virtual reality retailing, virtual experience, VR, virtual shopping, virtual trial
National Category
Computer Sciences Human Computer Interaction Economics Human Aspects of ICT
Research subject
Economy, Marketing
Identifiers
urn:nbn:se:lnu:diva-127012 (URN)10.1007/978-3-031-23161-2_163 (DOI)
Note

Bidrag till encyklopedi

Available from: 2024-01-22 Created: 2024-01-22 Last updated: 2024-02-01Bibliographically approved
Ozturkcan, S. & Kitapci, O. (2023). A sustainable solution for the hospitality industry: The QR code menus. Journal of Information Technology Teaching Cases
Open this publication in new window or tab >>A sustainable solution for the hospitality industry: The QR code menus
2023 (English)In: Journal of Information Technology Teaching Cases, E-ISSN 2043-8869Article in journal (Refereed) Epub ahead of print
Abstract [en]

This case presents a study of how QR code menus have emerged as a popular and sustainable solution for the hospitality industry in the wake of the COVID-19 pandemic. The case explores the environmental benefits of QR code menus in the restaurant industry by drawing on existing literature and examining how QR code menus can reduce paper waste, lower carbon footprint, and promote sustainable practices. The case also discusses how QR code menus contribute to several United Nations Sustainable Development Goals (SDGs), such as SDG 12 (Responsible Consumption and Production), SDG 13 (Climate Action), and SDG 17 (Partnerships for the Goals). The case concludes that QR code menus offer various benefits for restaurants and customers, such as reducing waste, enhancing customer experience, supporting local and organic food producers, and promoting responsible consumption and production. The case also suggests that QR code menus are not only a digital transformation tool but also a step towards creating a more eco-friendly and resilient restaurant industry.

Place, publisher, year, edition, pages
Sage Publications, 2023
National Category
Business Administration
Research subject
Economy, Business administration
Identifiers
urn:nbn:se:lnu:diva-121290 (URN)10.1177/20438869231181599 (DOI)2-s2.0-85162940455 (Scopus ID)
Available from: 2023-06-02 Created: 2023-06-02 Last updated: 2023-11-28
Merdin-Uygur, E. & Ozturkcan, S. (2023). Consumers and Service Robots: Power Relationships amid COVID-19 Pandemic. Journal of Retailing and Consumer Services, 70, Article ID 103174.
Open this publication in new window or tab >>Consumers and Service Robots: Power Relationships amid COVID-19 Pandemic
2023 (English)In: Journal of Retailing and Consumer Services, ISSN 0969-6989, E-ISSN 1873-1384, Vol. 70, article id 103174Article in journal (Refereed) Published
Abstract [en]

Robotics significantly influence retail and consumer services. The COVID-19 pandemic further amplified the rise of service robots (SRs) through social distancing measures. While robots are embraced widely by retailers and service providers, consumers’ interaction with SRs remains an intriguing avenue of research across contexts. By taking a relative social power perspective, we report on a series of pre- and intra-COVID-19 studies. Our findings suggest that Gen-Z consumers hold more positive attitudes towards SRs perceived as lower in power vis-à-vis the human user. The longitudinal nature of our study also reveals that while attitudes towards such low-power services turned more negative during the COVID-19 pandemic, attitudes towards SRs that are high in power vis-à-vis the human user remained stable. In practical terms, while Gen-Z consumers hold more positive attitudes towards low-power robots, such service providers also face the challenge of relatively changeable attitudes towards them, especially during crisis times.

Place, publisher, year, edition, pages
Elsevier, 2023
Keywords
service robots, robots, services, COVID-19 pandemic, generation Z, gen-Z, perceptions of power, sense of power
National Category
Production Engineering, Human Work Science and Ergonomics Computer Sciences Information Systems
Research subject
Economy, Marketing
Identifiers
urn:nbn:se:lnu:diva-117119 (URN)10.1016/j.jretconser.2022.103174 (DOI)000889125900014 ()2-s2.0-85141884298 (Scopus ID)
Available from: 2022-10-26 Created: 2022-10-26 Last updated: 2023-06-27Bibliographically approved
Farhoudinia, B., Ozturkcan, S. & Kasap, N. (2023). Fake news in business and management literature: A systematic review of definitions, theories, methods, and implications. Aslib Journal of Information Management
Open this publication in new window or tab >>Fake news in business and management literature: A systematic review of definitions, theories, methods, and implications
2023 (English)In: Aslib Journal of Information Management, ISSN 2050-3806, E-ISSN 2050-3814Article in journal (Refereed) Epub ahead of print
Abstract [en]

This paper aims to conduct an interdisciplinary systematic literature review of fake news research and to advance the socio-technical understanding of digital information practices and platforms in business and management studies. The paper applies a focused, systematic literature review method to analyze articles on fake news in business and management journals from 2010 to 2020. The paper analyzes the definition, theoretical frameworks, methods, and research gaps of fake news in the business and management domains. It also identifies some promising research opportunities for future scholars. The paper offers practical implications for various stakeholders who are affected by or involved in fake news dissemination, such as brands, consumers, and policymakers. It provides recommendations to cope with the challenges and risks of fake news. The paper discusses the social consequences and future threats of fake news, especially in relation to social networking and social media. It calls for more awareness and responsibility from online communities to prevent and combat fake news. The paper contributes to the literature on information management by showing the importance and consequences of fake news sharing for societies. It is among the frontier systematic reviews in the field that cover studies from different disciplines and focus on business and management studies.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2023
Keywords
disinformation, misinformation, social media, fake news, systematic literature review (SLR)
National Category
Business Administration
Research subject
Economy, Business administration; Media Studies and Journalism, Media and Communication Science; Computer and Information Sciences Computer Science, Information Systems
Identifiers
urn:nbn:se:lnu:diva-125080 (URN)10.1108/AJIM-09-2022-0418 (DOI)001102188200001 ()2-s2.0-85176953933 (Scopus ID)
Available from: 2023-10-06 Created: 2023-10-06 Last updated: 2024-02-05
Angelakis, A., Inwinkl, P., Ozturkcan, S., Berndt, A., Winkler, R. & Hodzic, N. (2023). Female CEOs: A structured literature review. In: : . Paper presented at International Symposium in Business - ISBIZ23. Greece
Open this publication in new window or tab >>Female CEOs: A structured literature review
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2023 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Purpose: "Where Are All the Women CEOs?" (Fuhrmans, 2020) is a corporate question describing the growing sense of gender diversity and women's discrimination in top leadership positions. Nowadays, gender equality is an important topic and plays a strategically important role in corporations. However, women remain underrepresented and are treated differently than men counterparts in top executive positions. Thus, this research aims to provide insights into the major themes and critically reflect on the literature regarding women/female CEOs of the past two decades.

Design/methodology/approach: A Structured Literature Review (SLR) was conducted. All included articles stemmed from the ABS or ABDC journal rankings, resulting in 162 relevant articles. The time frame was 2000 through 2020 (20 years). Databases included in this review were: Scopus (Elsevier), ProQuest, Emerald Insight, JSTOR and ABI/Inform. All results were limited to English-only peer-reviewed scientific journal articles.

Findings: The analysed literature on women/female CEOs addresses their personal and professional characteristics (outer appearance and leadership style), their appointment and hierarchical advancement, their effect on different business organizational aspects (such as firm performance and governance), the gender pay gap and the glass ceiling/cliff. Furthermore, the findings suggest that women are underrepresented in CEO positions, face various discrimination statuses, and bear with cultural and ethnic barriers to elevating hierarchy.

Research limitations/implications: The coding process, in particular, the code grouping, could be influenced by the researchers’ subjectivity. In addition, not all collected data was analysed, as some codes and data were not considered beneficial for this research. 

Originality/value: To the best of the authors' knowledge, such research regarding female leadership, namely the CEO position, is limited, and no structured literature review within the AJG/ABDC ranking was found during the data collection phase. Hence, such an effort can serve for future research to dive deeper into the topic of female/women CEOs. The method has been described in detail to ensure transparency and researchers’ reproducibility of the results.

Place, publisher, year, edition, pages
Greece: , 2023
Keywords
Female CEOs, women CEOs, leadership, structured literature review, qualitative analysis, female executive, glass cliff, glass ceiling
National Category
Business Administration
Research subject
Economy, Business administration
Identifiers
urn:nbn:se:lnu:diva-120862 (URN)
Conference
International Symposium in Business - ISBIZ23
Available from: 2023-05-22 Created: 2023-05-22 Last updated: 2023-05-22
Angelakis, A., Inwinkl, P., Berndt, A., Ozturkcan, S., Zelenajova, A. & Rozkopal, V. (2023). Gender differences in leaders’ crisis communication: a sentiment-based analysis of German higher education leaderships’ online posts. Studies in Higher Education
Open this publication in new window or tab >>Gender differences in leaders’ crisis communication: a sentiment-based analysis of German higher education leaderships’ online posts
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2023 (English)In: Studies in Higher Education, ISSN 0307-5079, E-ISSN 1470-174XArticle in journal (Refereed) Epub ahead of print
Abstract [en]

This study examined the communication styles of rectors and vice-rectors of German public universities during the COVID-19 pandemic to explore the influence of gender on leadership communication. We collected data from social media and university websites; and analysed the language used to identify transformational, transactional, and servant leadership styles. Our results showed that female leaders demonstrated more positive communication than men and a stronger preference for transformational leadership, while male leaders tended to use a transactional style. Additionally, we found that both male and female leaders exhibited a high degree of empathetic concern for their stakeholders, contributing to the overall positive tone of communication. These findings suggest that gender may play a role in how university leaders communicate during times of crisis, highlighting the importance of inclusive and compassionate leadership in higher education.

Place, publisher, year, edition, pages
Taylor & Francis Group, 2023
Keywords
Leadership, crisis communication, gender, public university, Germany, HEI
National Category
Business Administration
Research subject
Economy, Business administration
Identifiers
urn:nbn:se:lnu:diva-123701 (URN)10.1080/03075079.2023.2246505 (DOI)001047948700001 ()2-s2.0-85167911969 (Scopus ID)
Available from: 2023-08-14 Created: 2023-08-14 Last updated: 2023-09-05
Angelakis, A., Inwinkl, P., Berndt, A., Ozturkcan, S., Zelenajova, A. & Rozkopal, V. (2023). Gender (Still) Matters in the Crisis Communication: A Sentiment-Based Analysis of German Higher Education Leaderships' Online Posts in the Context of COVID-19. In: : . Paper presented at 25th Hochschulmanagement Workshop-Conference, 23-24 Feb 2023. Vienna
Open this publication in new window or tab >>Gender (Still) Matters in the Crisis Communication: A Sentiment-Based Analysis of German Higher Education Leaderships' Online Posts in the Context of COVID-19
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2023 (English)Conference paper, Oral presentation with published abstract (Refereed)
Place, publisher, year, edition, pages
Vienna: , 2023
Keywords
Leadership, Communication, COVID-19, University, Crises
National Category
Business Administration
Identifiers
urn:nbn:se:lnu:diva-119042 (URN)
Conference
25th Hochschulmanagement Workshop-Conference, 23-24 Feb 2023
Available from: 2023-02-03 Created: 2023-02-03 Last updated: 2023-05-25
Ozturkcan, S., Merdin-Uygur, E., Yilmaz, F. & Ince, O. (2023). Human-robot partners in healthcare services. In: : . Paper presented at AIRSI2023 The Metaverse Conference. University of Zaragoza, Spain.
Open this publication in new window or tab >>Human-robot partners in healthcare services
2023 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Frontier robot teams that worked for the manufacturing and defense industries were often based in remote locations far removed from daily social life. With the onset of the COVID-19 pandemic, human-robot teams increasingly co-exist, co-provide and co-form social interactions in servicescapes. Even though robots can function with a significant degree of autonomy in their perception, thinking, and action thanks to recent breakthroughs (Schepers et al., 2022), many still need humans to supplement and maintain them (Choi et al., 2020; Schepers & Streukens, 2022). Recent conceptual works in the service sector have noted the dependency between robots and workers as a topic of growing attention (de Keyser et al., 2019). 

Place, publisher, year, edition, pages
University of Zaragoza, Spain.: , 2023
Keywords
human-robot partners, cobotic teams, healthcare services
National Category
Medical and Health Sciences Economics and Business
Research subject
Economy, Business administration
Identifiers
urn:nbn:se:lnu:diva-120463 (URN)
Conference
AIRSI2023 The Metaverse Conference
Available from: 2023-04-28 Created: 2023-04-28 Last updated: 2023-04-28
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0003-2248-0802

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