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Reinhold, S., Beritelli, P. & Grünig, R. (2019). A business model typology for destination management organizations. Tourism Review, 74(6), 1135-1152
Open this publication in new window or tab >>A business model typology for destination management organizations
2019 (English)In: Tourism Review, ISSN 1660-5373, E-ISSN 1759-8451, Vol. 74, no 6, p. 1135-1152Article in journal (Refereed) Published
Abstract [en]

Purpose

The need and legitimacy of destination management organizations (DMOs) are increasingly questioned. Still, the tourism literature provides little advice on how DMOs change and finance their activities for the benefit of their destination-given contextual change. This conceptual article aims to contribute to filling this gap. The authors do so by proposing a typology of business models for destination management organizations.

Design/methodology/approach

With the help of typological reasoning, the authors develop a new framework of DMO business model ideal types. To this end, the authors draw on extant literature on business model typologies and identify key dimensions of DMO business models from the tourism literature.

Findings

The challenges DMOs face, as discussed in the tourism literature, relate to both ends of their business model: On the one end, the value creation side, the perceived value of the activities they traditionally pursue has been declining; on the other end, the value capture side, revenue streams are less plentiful or attached to more extensive demands. On the basis of two dimensions, configurational complexity and perceived control, the authors identify four distinct ideal types of DMO business models: the destination factory, destination service center, value orchestrator and value enabler.

Originality/value

The authors outline a “traditional” DMO business model that stands in contrast to existing DMO classifications and that relates DMO challenges to the business model concept. The typology provides an integrated description of how DMO business models may be positioned to create and capture value for the organization and the destination(s) it serves. The ideal types point to important interdependencies of specific business model design choices.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019
Keywords
Business model, Value creation, Typology, Value capture, DMO
National Category
Business Administration
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-80636 (URN)10.1108/tr-03-2017-0065 (DOI)
Available from: 2019-02-18 Created: 2019-02-18 Last updated: 2019-12-06Bibliographically approved
Reinhold, S., Zach, F. J. & Krizaj, D. (2019). Business models in tourism – state of the art. Tourism Review, 74(6), 1120-1134
Open this publication in new window or tab >>Business models in tourism – state of the art
2019 (English)In: Tourism Review, ISSN 1660-5373, E-ISSN 1759-8451, Vol. 74, no 6, p. 1120-1134Article in journal (Refereed) Published
Abstract [en]

Purpose

This paper aims to review the state of the art for the Tourism Reviewspecial issue on “Business Models in Tourism”. The authors’ purpose is twofold: first, to contextualize the empirical and conceptual contributions featured in the special issue in relation to the state of research on business models in tourism. Second, the authors position the special issue in the broader scholarly conversation on business models to identify avenues for future research.

Design/methodology/approach

The authors systematically review the content of tourism-specific business model studies from leading literature databases to answer four questions relevant for future work on business models in tourism: First, how do tourism scholars define the business model concept? Second, what is the ontological stance (object, schema or tool) of existing studies of tourism business models? Third, what are the methodological preferences of existing work on business models in tourism? And finally, what qualifies as rigorous business model research?

Findings

From the critical review of 32 contributions, the authors identify a minimal consensus and dominant approach to conceptualizing the business model concept in tourism studies. In addition, the authors reveal a strong preference for small-n case study research designs. In sum, those findings point to important gaps and design decisions for future business model studies in tourism.

Originality/value

This review of the state of research on business models in tourism details research opportunities with regard to theory, methods and applications that tourism scholars can investigate to contribute to the theory and practice of business model management.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019
Keywords
Tourism, Review, Business model, Special issue, Avenues
National Category
Business Administration
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-80662 (URN)10.1108/TR-02-2018-0027 (DOI)
Available from: 2019-02-19 Created: 2019-02-19 Last updated: 2019-12-06Bibliographically approved
Reinhold, S., Laesser, C. & Beritelli, P. (2019). Flow-based destination management and marketing: a perspective article. Tourism Review
Open this publication in new window or tab >>Flow-based destination management and marketing: a perspective article
2019 (English)In: Tourism Review, ISSN 1660-5373, E-ISSN 1759-8451Article in journal (Refereed) Epub ahead of print
Abstract [en]

Purpose This paper aims to provide a selective review of sectoral and academic developments that have led to the flow-based view of destination management and marketing and inspires future work. Design/methodology/approach A review of the relevant literature serves as a foundation for the discussion of the flow-based view of destination management and marketing. From the results of this review, future prospects for practice and research are derived. Findings Destination management and marketing has undergone many changes in the past and is subject for some major overhauls in the future. Originality/value The paper inspires in terms of rather asking questions for the future than finding answers from the past.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019
Keywords
Destination marketing, DMO, Destination management, Flow-based destination management
National Category
Business Administration
Research subject
Economy, Business administration; Tourism
Identifiers
urn:nbn:se:lnu:diva-89153 (URN)10.1108/TR-05-2019-0193 (DOI)
Available from: 2019-09-16 Created: 2019-09-16 Last updated: 2019-12-06
Beritelli, P., Reinhold, S. & Luo, J. (2019). "How come you are here?": Considering the context in research on travel decisions [Letter to the editor]. Journal of Travel Research, 58(2), 333-337
Open this publication in new window or tab >>"How come you are here?": Considering the context in research on travel decisions
2019 (English)In: Journal of Travel Research, ISSN 0047-2875, E-ISSN 1552-6763, Vol. 58, no 2, p. 333-337Article in journal, Letter (Refereed) Published
Abstract [en]

Travel decision research still struggles to explain a large portion of the variance in travel choices. We argue that advances in this domain must originate from a shift in the kinds of questions we ask travelers to understand what triggers their decisions. The proposed shift from “Why did you . . . ?” to “How come . . . ?” changes the emphasis from retrospective sense giving to a contextual understanding of travel choice, focusing in particular on the constellations that produce actual travel behavior. This shift opens research avenues of a new theoretical and methodological nature and has fundamental implications for consumer research as well as destination marketing practices.

Place, publisher, year, edition, pages
Sage Publications, 2019
Keywords
travel decision, decision context, decision heuristics, “how come?”, social embeddedness
National Category
Business Administration
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-80634 (URN)10.1177/0047287517746017 (DOI)
Available from: 2019-02-18 Created: 2019-02-18 Last updated: 2019-05-16Bibliographically approved
Beritelli, P., Gabriella, C., Reinhold, S. & Schanderl, V. (2019). How Flow-Based Destination Management Blends Theory and Method for Practical Impact. In: Nazmi Kozak & Metin Kozak (Ed.), Tourist Destination Management: Instruments, Products, and Case Studies (pp. 289-310). Cham: Springer
Open this publication in new window or tab >>How Flow-Based Destination Management Blends Theory and Method for Practical Impact
2019 (English)In: Tourist Destination Management: Instruments, Products, and Case Studies / [ed] Nazmi Kozak & Metin Kozak, Cham: Springer, 2019, p. 289-310Chapter in book (Refereed)
Abstract [en]

The practicalities of destination management present daunting challenges. We introduce «The Visitor Flow Approach» as a way to deal with those challenges. This practical approach to destination management is an example of how research on destination management can bridge the divide between insights and impact despite theorizing tourism as a complex social phenomenon. Specifically, we illustrate how Swisscontact, a development agency, blends the theory of flow-based destination management and the six–step method of the St. Gallen Model for Destination Management to create real impact in emerging and developing countries. We present their experiences and lessons learned from four specific contexts (Laos, Macedonia, Kosovo, and Indonesia) and additional applications across four continents.

Place, publisher, year, edition, pages
Cham: Springer, 2019
Keywords
visitor flow, practice, theory, destination management
National Category
Business Administration
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-82358 (URN)10.1007/978-3-030-16981-7_17 (DOI)978-3-030-16980-0 (ISBN)978-3-030-16981-7 (ISBN)
Available from: 2019-04-29 Created: 2019-04-29 Last updated: 2019-05-14Bibliographically approved
Beritelli, P. & Reinhold, S. (2018). Chance meetings, the destination paradox, and the social origins of travel: predicting traveler's whereabouts?. Tourist Studies, 18(4), 417-441
Open this publication in new window or tab >>Chance meetings, the destination paradox, and the social origins of travel: predicting traveler's whereabouts?
2018 (English)In: Tourist Studies, ISSN 1468-7976, E-ISSN 1741-3206, Vol. 18, no 4, p. 417-441Article in journal (Refereed) Published
Abstract [en]

Have you ever unexpectedly met someone you already knew in a remote travel destination? Many people have or will at least a couple times in their travel biography. In this article, we theorize how such chance meetings help better understand the socially embedded nature of travel behavior and choice. We validate the underlying assumptions with an exploratory empirical study. By conceptualizing chance meetings and connecting them with social network theory, we get closer to predicting where people precisely travel and what activities they engage in at particular points in time. This socially embedded perspective transcends the importance of attractions and activities as object of reference between traveler and place. Broadly, these findings contribute to the discussion on the social origins of travel and on how choices are taken in travel.

Place, publisher, year, edition, pages
Sage Publications, 2018
Keywords
chance meeting, destination, experiential corridors, paradox, social embeddedness, weak ties
National Category
Economics and Business
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-80635 (URN)10.1177/1468797617748292 (DOI)
Available from: 2019-02-18 Created: 2019-02-18 Last updated: 2019-03-11Bibliographically approved
Reinhold, S., Laesser, C. & Beritelli, P. (2018). Impulse für die forschung zum management und marketing von destinationen: erkenntnisse aus sechs jahren ADM Forum. In: Thomas Bieger, Pietro Beritelli & Christian Laesser (Ed.), Wettbewerb und digitalisierung im alpinen tourismus: Schweizer jahrbuch für tourismus 2017/2018 (pp. 1-12). Berlin: Erich Schmidt Verlag
Open this publication in new window or tab >>Impulse für die forschung zum management und marketing von destinationen: erkenntnisse aus sechs jahren ADM Forum
2018 (English)In: Wettbewerb und digitalisierung im alpinen tourismus: Schweizer jahrbuch für tourismus 2017/2018 / [ed] Thomas Bieger, Pietro Beritelli & Christian Laesser, Berlin: Erich Schmidt Verlag, 2018, p. 1-12Chapter in book (Other academic)
Abstract [de]

Wie kann die Wissenschaft den praktischen Umgang mit den vielfältigen Herausforderungen des Managements und Marketings von Destinationen zukunftsgerichtet unterstützen? Dieser Frage widmet sich das Forum Advances in Destination Management, kurz ADM. Das ADM Forum bringt seit 2012 zweijährlich Spezialisten und ein interessiertes Fachpublikum zusammen, um neue Antworten auf die obige Frage zu diskutieren. In diesem Beitrag dokumentieren wir den aktuellen Stand des Fortschritts in Form einer Forschungsagenda. Die Agenda in acht Bereichen beruht auf Teilnahme an allen Foren und den im Journal of Destination Marketing & Management veröffentlichten Konsensen.

Place, publisher, year, edition, pages
Berlin: Erich Schmidt Verlag, 2018
Series
Schweizer Jahrbuch für Tourismus, ISSN 1869-5345 ; 2017/2018
Keywords
Destination Management, Konsensus, Impulse, Forschungsagenda
National Category
Business Administration
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-80661 (URN)9783503177097 (ISBN)
Available from: 2019-02-19 Created: 2019-02-19 Last updated: 2019-03-18Bibliographically approved
Reinhold, S., Laesser, C. & Beritelli, P. (2018). The 2016 St. Gallen consensus on advances in destination management [Letter to the editor]. Journal of Destination Marketing & Management, 8(2), 426-431
Open this publication in new window or tab >>The 2016 St. Gallen consensus on advances in destination management
2018 (English)In: Journal of Destination Marketing & Management, ISSN 2212-571X, E-ISSN 2212-5752, Vol. 8, no 2, p. 426-431Article in journal, Letter (Refereed) Published
Abstract [en]

This article communicates the main insights of the third Biennial Forum on Advances in Destination Management (ADM), held in Vail, Colorado (USA). The substance of scholars’ and practitioners’ discussions can be divided into five topical domains: (1) relevance of experiences to the destination concept, (2) destination strategy and resilience, (3) the future of DMOs, (4) tourism taxation and regulation, and (5) big data and visitor management. For each domain, a goal-centered research agenda is offered, built on conference participants’ collective sense-making efforts during the three-day conference, followed by a dedicated consensus session.

Place, publisher, year, edition, pages
Elsevier, 2018
Keywords
Destination management, Consensus, Research, Practice, Agenda
National Category
Business Administration
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-80637 (URN)10.1016/j.jdmm.2017.03.001 (DOI)
Available from: 2019-02-18 Created: 2019-02-18 Last updated: 2019-04-11Bibliographically approved
Reinhold, S. & Dolnicar, S. (2017). Airbnb’s business model. In: Sara Dolnicar (Ed.), Peer-to-peer accommodation networks: pushing the boundaries (pp. 27-38). Oxford: Goodfellow Publishers
Open this publication in new window or tab >>Airbnb’s business model
2017 (English)In: Peer-to-peer accommodation networks: pushing the boundaries / [ed] Sara Dolnicar, Oxford: Goodfellow Publishers, 2017, p. 27-38Chapter in book (Other academic)
Abstract [en]

Peer-to-peer accommodation platforms create value by matching guests who search for tourist accommodation with hosts who make available unused private space for short-term rental. This chapter analyzes what is new about the business model of platforms that enable and sustain peer-to-peer accommodation networks. Chapters 4 and 5 go on to analyze in detail the business model of Airbnb, the internationally leading commercial peer-to-peer accommodation network facilitator.

Place, publisher, year, edition, pages
Oxford: Goodfellow Publishers, 2017
Keywords
Airbnb, Business Model
National Category
Business Administration
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-80633 (URN)10.23912/9781911396512-3601 (DOI)9781911396512 (ISBN)9781911396529 (ISBN)9781911396536 (ISBN)
Available from: 2019-02-19 Created: 2019-02-19 Last updated: 2019-03-14Bibliographically approved
Reinhold, S. & Dolnicar, S. (2017). How Airbnb captures and disseminates value. In: Sara Dolnicar (Ed.), Peer-to-peer accommodation networks: pushing the boundaries (pp. 54-62). Oxford: Goodfellow Publishers
Open this publication in new window or tab >>How Airbnb captures and disseminates value
2017 (English)In: Peer-to-peer accommodation networks: pushing the boundaries / [ed] Sara Dolnicar, Oxford: Goodfellow Publishers, 2017, p. 54-62Chapter in book (Other academic)
Abstract [en]

This chapter analyses two of the six vital business model elements, explaining the functioning of peer-to-peer accommodation networks: value capture and dissemination. The other elements are discussed in detail in Chapter 4. We focus on Airbnb because it is the international market leader. Separate business analyses are necessary for other peer-to-peer accommodation networks given that each functions in a slightly different way. In this chapter the business model value capture and value dissemination are discussed in detail for Airbnb.

Place, publisher, year, edition, pages
Oxford: Goodfellow Publishers, 2017
Keywords
Airbnb, Value Capture, Value Dissemination, Business Model
National Category
Business Administration
Research subject
Tourism
Identifiers
urn:nbn:se:lnu:diva-80659 (URN)10.23912/9781911396512-3603 (DOI)9781911396512 (ISBN)9781911396529 (ISBN)9781911396536 (ISBN)
Available from: 2019-02-19 Created: 2019-02-19 Last updated: 2019-03-18Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0001-6942-2816

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