Energy efficiency in buildings remains an important priority for the European Union. Towards that direction, the role of the one-stop-shops (OSSs) that will offer integrated renovation services has been further enhanced. The paper aims to compare public and private-driven OSSs to increase knowledge regarding the way they operate. The business models of ten OSSs for the renovation of residential buildings, operating in six European countries have been analyzed, and further evaluated for their engagement in the critical moments of the renovation customer journey. Findings show that the majority of examined OSSs have managed to reach some level of standardization in the way they deliver their service. Additionally, the examined OSSs appear to be engaged in the critical moment of the renovation customer journey, which can attract the interest of potential customers. Public-driven OSS appears to operate smoother in the renovation market and offer services that are considered crucial for their potential customers. Their viability though in the absence of public funding needs to be further examined. On the other hand, private-driven OSSs are called to deal with greater challenges in their effort to consolidate their presence in the renovation market. Providing access to financing remains a challenge for private-driven OSSs, which to attract more customers resort to value additions to their service, which might affect their viability. The study provides valuable information and insights about OSSs in operation that could be useful to stakeholders that are active in the renovation market or interested to enter it