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Digitalisation in the banking industry and workers subjective well-being: contingency perspective
Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för ekonomistyrning och logistik (ELO). Kristianstad University.ORCID-id: 0000-0002-8938-2150
Kristianstad University.
Kristianstad University.
Kristianstad University.
2018 (Engelska)Ingår i: International Journal of Workplace Health Management, ISSN 1753-8351, E-ISSN 1753-836X, Vol. 11, nr 6, s. 411-423Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

Purpose

The purpose of this paper is to explore how bankers perceive digitalisation relating to their subjective well-being. The paper seeks to further explore how this relation is contingent on the aspect of structural organisation represented by the concept of individualist/collectivist organisational culture.

Design/methodology/approach

The study is based on the survey distributed to employees of 18 bank offices in the south of Sweden, which 161 employees answered. The analysis of the data was performed by descriptive statistics, principle component analysis, Pearson correlations, multiple linear and moderating multiple linear regression analyses.

Findings

The study indicates that bankers’ experience digitalisation as a four-faceted construct: a tool for information management, and work optimisation, customer relation management and as a change agent. The study suggests that the use of digital tools for work optimisation has a positive relation to the work- related dimensions of subjective well-being as well as a spillover effect on the life balance and life satisfaction dimensions. It also indicates that the information management dimension has a positive relation to the life satisfaction aspect of subjective well-being. Finally, the study found that increasing the degree of collectivist organisation culture has a positive moderating effect on the relation between the use of digital tools for work optimisation and life balance and subjective well-being, respectively.

Originality/value

The study reveals a new way of operationalising digitalisation in banks and is the first study of its type to explore the relationship between digitalisation different facets and banker subjective well-being.

Ort, förlag, år, upplaga, sidor
Emerald Group Publishing Limited, 2018. Vol. 11, nr 6, s. 411-423
Nationell ämneskategori
Företagsekonomi
Forskningsämne
Ekonomi, Företagsekonomi
Identifikatorer
URN: urn:nbn:se:lnu:diva-78011DOI: 10.1108/IJWHM-05-2018-0069ISI: 000451211900004Scopus ID: 2-s2.0-85054023469OAI: oai:DiVA.org:lnu-78011DiVA, id: diva2:1251019
Tillgänglig från: 2018-09-25 Skapad: 2018-09-25 Senast uppdaterad: 2019-08-29Bibliografiskt granskad

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