The aim of this pioneer research is to present a new quality assurance model (5Qs) and to examine the major factors affecting employees' perception of set of rational and emotional outcomes of the merger partnership between academic institutions. A questionnaire contains a total of 41 items (attributes), five quality dimensions (5Qs) was the data collection tool. A total of 104 complete and usable questionnaires were received. Frequency analysis, factor analysis and reliability analysis is used for analysing the data collected. Inspection of screen plot and eigenvalues enabled the analysis to reduce the 41 quality attributes into four factors. The rational-related dimensions object (Q1) and infrastructure (Q2) are most significant to explain the most significant factors affecting employees overall satisfaction of the quality of the merger relationship followed by merger process (Q3) which is a mix of rational and emotional-related dimension. It was not expected that the more emotional-related factors such as interaction (Q4) and atmosphere (Q5) are much less important than Q1 and Q2.