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Vi hjälper till så gott det går: En intervjustudie om folkbibliotekariers upplevelse av digitala frågor i informationsdisken på folkbibliotek
Linnaeus University, Faculty of Arts and Humanities, Department of Cultural Sciences.
2018 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
We help as well as possible : An interview study about librarians experience of digital help at the reference desk in public libraries (English)
Abstract [en]

Swedish public libraries offer different kinds of digital help for their users. Sometimes by ”digital drop in” or ”smartphone courses”, and sometimes spontaneously at the reference desk. This study investigates librarians’ experience of helping users with non-traditiontal library questions, for example: banking issues and smartphone problems. Four librarians were interviewed and a phenomengraphical theoretical approach was taken. In the beginning of the interviews the informants was asked to define what digital questions are for them which resulted in a broad definition that included for example: Youtube, copying, e-mail, e-books, wifi, virtual reality and information seeking. The interviews were transcribed and then categorized in four themes that was especially prominent: definition of digital questions, what should the library help with, librarians competence for digital questions and digital help at the library related to the democracy mission. Because of the phenomengraphical approach the study focused on the librarians experience of digital questions as a phenomenon rather than on describing the digital activities the libraries offers itself. The result showed, among other things, that the librarians in this study experience digital help at libraries as an important task and describes it as relevant for the libraries mission of prevent digital alienation. The informants also problematize banking issues as a phenomenon at libraries in the light of legal and ethical dilemmas.

Place, publisher, year, edition, pages
2018. , p. 40
Keywords [sv]
Folkbibliotek, Bibliotekarier, Profession, Digital hjälp, Digitala klyftan, Medie – och informationskunnighet, MIK, Fenomenografi
National Category
Information Studies
Identifiers
URN: urn:nbn:se:lnu:diva-80013OAI: oai:DiVA.org:lnu-80013DiVA, id: diva2:1283692
Subject / course
Library and Information Science
Educational program
Library and information science, 180 credits
Supervisors
Examiners
Available from: 2019-02-08 Created: 2019-01-29 Last updated: 2019-02-08Bibliographically approved

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Vi hjälper till så gott det går(738 kB)88 downloads
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf