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"Att påverkas behöver inte betyda något negativt - Tvärtom, man får tänka till ": En studie om hur socialsekreterare påverkas av klienters negativa uppfattningar om socialtjänsten i sitt professionella arbete och privatliv
Linnaeus University, Faculty of Social Sciences, Department of Social Work.
Linnaeus University, Faculty of Social Sciences, Department of Social Work.
2019 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
"Being affected does not have to mean anything negative - on the contrary, you get the opportunity to think" : A study of how social workers are influenced by clients' perceptions of the social services in their work and private life (English)
Abstract [en]

The purpose of this study was to understand what perceptions the social workers in the social services perceives the clients have about the social services and how this can affect the social workers in their work and private life. The data in this study was collected through a survey, conducted by social workers in six different municipalities. The study has been carried out through a mixed method research. The data was thereafter analyzed through a univariate analysis and a content analysis. The findings in this study shows that a majority of the social workers feel that the clients have bad perceptions about the social services. These are based on several factors, such as own experiences and feelings of shame. Media and rumors also play a significant role. Furthermore, the study also shows that the social workers are most affected in their work than in their private life. Another finding the study showed is that support from the director and the colleagues is a way for social workers to manage the clients' perceptions about them. Explaining and clarifying to the client and the public what the social service means, is an another way of managing it. 

Place, publisher, year, edition, pages
2019. , p. 50
Keywords [en]
Social worker, social services, client, perceptions, shame, affect, manage, coping, social constructivism, univariate analysis, content analysis
Keywords [sv]
Socialsekreterare, socialtjänst, klient, uppfattningar, skam, påverkan, hantering, coping, socialkonstruktivism, univariat analys, innehållsanalys
National Category
Social Work
Identifiers
URN: urn:nbn:se:lnu:diva-87107OAI: oai:DiVA.org:lnu-87107DiVA, id: diva2:1340985
Subject / course
Social Work
Educational program
Social Work Study Programme, 210 credits
Supervisors
Examiners
Available from: 2019-08-13 Created: 2019-08-07 Last updated: 2019-08-13Bibliographically approved

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7dce2ce61fdcf8ecdb495f2b556dcdb93432a06a8bdfee33b859b4a83a96e5e3d89bb47839a41cffdb4bf3313a0ffc0df7c9ace9fbe33d6fb96ebe8544667578
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Department of Social Work
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CiteExportLink to record
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Citation style
  • apa
  • harvard1
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  • vancouver
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More styles
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  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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  • asciidoc
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