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Tillgänglighet på supportsidor: En fallstudie kring vad som påverkar upplevd tillgänglighet och användarvänlighet på en supportsida
Linnaeus University, Faculty of Technology, Department of Informatics.
2019 (Swedish)Independent thesis Basic level (degree of Bachelor), 180 HE creditsStudent thesisAlternative title
Accessibility in support pages : A case study on what affects perceived accessibility and user friendliness in a support page (English)
Abstract [en]

The purpose of the web is that it should be accessible to everybody, however, there are people with some type of disabilities that makes them unable to access or use certain websites because of the lack of accessibility that is implemented in them. This means that these websites are not user-friendly for users with disabilities. In order to highlight the problem, areas such as user-experience, usefulness, accessibility and WCAG 2.0 were explored in order to gain a better understanding of these areas and get a better picture of the important factors in them. Based on the theories, the study showed that these previously mentioned areas are part of  each other and that accessibility is good for both users with and without disabilities.

Place, publisher, year, edition, pages
2019. , p. 36
Keywords [sv]
Användarupplevelse, Användarnytta, Tillgänglighet, WCAG 2.0
National Category
Interaction Technologies
Identifiers
URN: urn:nbn:se:lnu:diva-89686OAI: oai:DiVA.org:lnu-89686DiVA, id: diva2:1361448
External cooperation
2Bra System
Educational program
Interaction Designer, 180 credits
Supervisors
Examiners
Available from: 2019-10-24 Created: 2019-10-16 Last updated: 2019-10-28Bibliographically approved

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Tillgänglighet på supportsidor(1297 kB)4 downloads
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf