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Co-creation of multi-sensory brand experiences: a manufacturer perspective
Linnaeus University, School of Business and Economics, Department of Marketing.ORCID iD: 0000-0002-1540-2657
Linnaeus University, School of Business and Economics, Department of Marketing. University of Wisconsin-La Crosse, USA.ORCID iD: 0000-0003-4209-0182
Jönköping University, Sweden;University of Pretoria, South Africa.
Linnaeus University, School of Business and Economics, Department of Marketing.ORCID iD: 0000-0003-4487-9187
2022 (English)In: Research Handbook on Brand Co-Creation: Theory, Practice and Ethical Implications / [ed] Stefan Markovic;Richard Gyrd-Jones;Sylvia von Wallpach;Adam Lindgreen, Cheltenham: Edward Elgar Publishing, 2022, p. 138-152Chapter in book (Refereed)
Abstract [en]

While brands are among the most valuable assets for companies and serve as a basis for competitive advantage, limited research exists on how manufacturers in the luxury car segment interact with their stakeholders in the value co-creation process. A review of the main theories on brand co-creation, value creation, and sensory marketing is used together with a case study of a global car manufacturer in the premium segment to explore the co-creation of multi-sensory experiences within the car’s interior. Our findings show that co-creation of these experiences is achieved by employing a brand heritage theme in designing a value proposition. Suppliers contribute with competence, knowledge, and skills in ideating the car´s interior, while consumers assist the manufacturer to identify which factors contribute to an outstanding multisensory experience. A framework for understanding the co-creation of multi-sensory brand experiences is proposed reflecting the contribution of stakeholders in this process.

Place, publisher, year, edition, pages
Cheltenham: Edward Elgar Publishing, 2022. p. 138-152
Keywords [en]
brand co-creation, value creation, sensory marketing, multi-sensory brand experiences, premium brand, car manufacturer
National Category
Business Administration
Research subject
Economy, Marketing
Identifiers
URN: urn:nbn:se:lnu:diva-110821ISBN: 9781839105418 (print)ISBN: 9781839105425 (electronic)OAI: oai:DiVA.org:lnu-110821DiVA, id: diva2:1645010
Available from: 2022-03-16 Created: 2022-03-16 Last updated: 2022-12-16Bibliographically approved

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Rodrigues, ClarindaEklund, AndreasSandberg, Susanne

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
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More languages
Output format
  • html
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  • asciidoc
  • rtf