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Pursuing openness in the digital age: Insights from client–contractor knowledge collaboration at the project front end
Norwegian University of Science and Technology, Norway.ORCID iD: 0000-0002-9544-6210
KTH Royal Institute of Technology, Sweden.
Linnaeus University, School of Business and Economics, Department of Management (MAN). KTH Royal Institute of Technology, Sweden.ORCID iD: 0000-0003-4021-812X
2024 (English)In: International Journal of Project Management, ISSN 0263-7863, E-ISSN 1873-4634, Vol. 42, no 1, p. 102564-102564, article id 102564Article in journal (Refereed) Published
Sustainable development
SDG 9: Build resilient infrastructure, promote inclusive and sustainable industrialization, and foster innovation
Abstract [en]

Digitalization, with its potential to enhance the openness of client–contractor knowledge collaboration (KC) at the front end of complex engineering projects, is gaining traction among project scholars and practitioners. Despite this growing interest, project actors still struggle to bring client and contractor experts into an open, digitally enabled collaborative space where they can freely access and cocreate project-related knowledge. In this context, our case study explores client–contractor KC in the front-end phase of oil and gas projects in Norway to understand why project actors struggle to achieve KC openness in the digital age. Based on our qualitative analysis, we developed a model that displays two intertwined aspects giving rise to tensions between knowledge sharing and protection. First, we show that these tensions stem from fragmented awareness of the expertise in the collaborating project organization. Second, we highlight how intrainstitutional complexity, instantiated in coexisting conflicting logics of digital and collaborative action, underlies divergent beliefs and behavior toward client–contractor KC and its digitalization. We offer novel insights into the project management literature by showcasing how organizational heterogeneity, in terms of expertise and institutions, challenges project organizations' pursuit of open, digitally enabled client–contractor KC during the front-end project phase.

Place, publisher, year, edition, pages
Elsevier, 2024. Vol. 42, no 1, p. 102564-102564, article id 102564
Keywords [en]
Digitalization; Ambient awareness networks; Institutional logics; Project front end
National Category
Business Administration
Research subject
Technology (byts ev till Engineering), Industrial economy; Economy, Business administration; Economy, Ledarskap, entreprenörskap och organisation
Identifiers
URN: urn:nbn:se:lnu:diva-127606DOI: 10.1016/j.ijproman.2024.102564ISI: 001182125400001Scopus ID: 2-s2.0-85184023909OAI: oai:DiVA.org:lnu-127606DiVA, id: diva2:1835770
Available from: 2024-02-07 Created: 2024-02-07 Last updated: 2024-03-26Bibliographically approved

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Korotkova-Lilliesköld-Hetemi-IJPM-2024(1893 kB)55 downloads
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Hetemi, Ermal

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CiteExportLink to record
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Citation style
  • apa
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Output format
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