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Measuring information quality in the dyadic order fulfillment process
Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics. (Supply Chain Studies)ORCID iD: 0000-0003-4255-1516
2007 (English)In: International Journal of Quality & Reliability Management, ISSN 0265-671X, E-ISSN 1758-6682, Vol. 24, no 5, p. 515-524Article in journal (Refereed) Published
Abstract [en]

Purpose – The purpose of this paper is to develop a scale for measuring information quality in the order fulfilment process.

Design/methodology/approach – Measurement scales are developed out of the practical information needs and a theory review. A state‐of‐the‐art description and further scale development are based on a survey of the most important suppliers of 136 Swedish companies.

Findings – The paper finds that information quality can be measured with variables as in time, accurate, convenient to access and reliable. The scales were found to possess unidimensionality, validity and reliability.

Research limitations/implications – The implications of this paper are mainly theoretical, providing a foundation for further empirical research.

Practical implications – Even though established customer‐supplier relations were studied, information quality deficiencies were found on all variables. This is an indication of improvement possibilities.

Originality/value – There is a lack of research on measuring the information quality construct, which might be the reason for little empirical research on the impact of information quality on logistics performance.

Place, publisher, year, edition, pages
2007. Vol. 24, no 5, p. 515-524
Keywords [en]
Information, Quality systems, Order processing, Performance measurement (quality), Sweden
National Category
Transport Systems and Logistics
Research subject
Economy, Logistics
Identifiers
URN: urn:nbn:se:vxu:diva-2731DOI: 10.1108/02656710710748376OAI: oai:DiVA.org:vxu-2731DiVA, id: diva2:202687
Available from: 2007-12-13 Created: 2007-12-13 Last updated: 2017-12-13Bibliographically approved

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Forslund, Helena

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf