lnu.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Dyadic integration of the performance management process: a delivery service case study
Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics. (Supply Chain Studies)ORCID iD: 0000-0003-4255-1516
Chalmers University of Technology. (Supply Chain Studies)
2007 (English)In: International Journal of Physical Distribution & Logistics Management, ISSN 0960-0035, E-ISSN 1758-664X, Vol. 37, no 7, p. 546-567Article in journal (Refereed) Published
Abstract [en]

Purpose– The purpose of this paper is to explore how to integrate the performance management (PM) process of delivery service in customer/supplier dyads.

Design/methodology/approach– The paper is based on a multiple case study of six customer/supplier dyads of manufacturing companies.

Findings– The analysis focuses on describing and comparing the activities of the PM process. Most activities show low levels of integration in the dyads studied. Defining metrics and target setting are considered most important to integrate. Lack of common metrics definitions and ERP deficiencies were important obstacles for integration. Research issues related to four areas of supply chain PM are discussed.

Research limitations/implications– The study ends with a number of suggestions for further research on the PM process in supply chains. Proceeding into these studies is necessary for increasing knowledge about PM.

Practical implications– The paper reveals practical problems and outlines practical issues in integrating and handling the PM process in dyads, especially when measuring delivery service using the on‐time delivery metric. It also presents a model for describing and integrating the PM process and its activities.

Originality/value– Practical implications and generation of multiple issues for further research applying a dyadic approach in supply chain PM, a research approach that is quite uncommon.

Place, publisher, year, edition, pages
2007. Vol. 37, no 7, p. 546-567
Keywords [en]
Supply chain management, Performance management, Delivery lead time, Customer service management
National Category
Transport Systems and Logistics
Research subject
Economy, Logistics
Identifiers
URN: urn:nbn:se:vxu:diva-2734DOI: 10.1108/09600030710776473OAI: oai:DiVA.org:vxu-2734DiVA, id: diva2:202690
Available from: 2007-12-13 Created: 2007-12-13 Last updated: 2017-12-13Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full text

Authority records BETA

Forslund, HelenaJonsson, Patrik

Search in DiVA

By author/editor
Forslund, HelenaJonsson, Patrik
By organisation
School of Management and Economics
In the same journal
International Journal of Physical Distribution & Logistics Management
Transport Systems and Logistics

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 141 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf