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The Implementation of TRM Philosophy and 5Qs Model in Higher Educatio: An Exploratory Investigation at a Swedish University
Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.ORCID-id: 0000-0002-3055-1108
2008 (Engelska)Ingår i: Proceeding of the 13th International Conference on ISO 9000 & TQM (13-ICIT): 24 – 26 March 2008 -Malaysia, Asia-Pacific Business Excellence Standard Academy , 2008Konferensbidrag, Publicerat paper (Övrigt vetenskapligt)
Abstract [en]

Students, their families, employers and the government want the assurance that students will get “good quality” education. The question is: what does “good quality education” mean? This paper seeks to provide the answer as well as some concrete criteria and proposals to improve the objectives and quality of the education systems. We argue in this study that the quality of higher education and student satisfaction is a cumulative construct, summing various facets and variables of the educational institution, such as technical, functional, infrastructure, interaction and atmosphere variables. We additionally state that it is not enough to measure student satisfaction. Student satisfaction should be defined in relation to some specific goals. In this research we describe a study involving a new instrument, i.e. the 5Qs model and a new method which assures the reasonable level of relevance, validity and reliability, while being explicitly change-oriented. The main goal of the empirical part of this study is not to evaluate the performance of the staff or to analyze the student assessment or satisfaction, rather to test the new 5Qs model. The use of the 5Q dimensions provides both a structure for designing a higher education quality measurement instrument and a framework for prioritizing results and findings.

Ort, förlag, år, upplaga, sidor
Asia-Pacific Business Excellence Standard Academy , 2008.
Nyckelord [en]
Higher education, quality, 5 Qs model, citizins, functional quality, technical quality, TRM, TQM, EU
Forskningsämne
Ekonomi, Marknadsföring
Identifikatorer
URN: urn:nbn:se:vxu:diva-3779OAI: oai:DiVA.org:vxu-3779DiVA, id: diva2:203736
Tillgänglig från: 2008-12-20 Skapad: 2008-12-20 Senast uppdaterad: 2016-05-03Bibliografiskt granskad

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