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5Qs Model, Higher Education and Student Satisfaction: A Case study in Turkey
Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.ORCID-id: 0000-0002-3055-1108
Minsk State Linguistic University, Belarus.
Kadir Has University, Management Department, Istanbul-Turkey.
2009 (Engelska)Ingår i: 12 International Conference on Quality and Service Sciences (ICQSS): University of Verona, Italy , 27-29 August 2009, 2009Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

There is no doubt about the global impact of the quality movement. In the development of most sectors (e.g. education, health-care, trade, services, manufacturing, etc), worldwide economic integration and the growth of the global market, quality becomes one of the main factors of organizational competition and success. Most academic studies of the services sector have looked only at the link between services’ quality and satisfaction. Few studies have been conducted to investigate the link between the technical and functional quality dimensions and the level of student satisfaction in the higher education sector. But none of the identified studies has examined how atmosphere, interaction and infrastructure might impact overall student quality perception and satisfaction. The importance of such factors is presented and explained later in this paper. A case study has been conducted to Turkish private-university students in Istanbul.

 This paper seeks to provide some concrete criteria and proposals to improve the objectives and quality of education systems. The aim is to develop a new quality assessment model and tools including some behavioural dimensions.

This study provides a theoretical and conceptual base to understand the complex and multidimensional nature of the quality of higher education and student satisfaction in Turkey.

We argue in this study that the quality of higher education and student satisfaction is a cumulative construct, summing various facets and variables, such as technical, functional, infrastructure, interaction culture and atmosphere variables.

Ort, förlag, år, upplaga, sidor
2009.
Serie
International Conference on Quality and Service Sciences (ICQSS)
Nyckelord [en]
Higher educaion, University, students, quality assurance, quality assessment model, Tureky
Nationell ämneskategori
Företagsekonomi
Forskningsämne
Ekonomi, Ledarskap, entreprenörskap och organisation
Identifikatorer
URN: urn:nbn:se:vxu:diva-6574OAI: oai:DiVA.org:vxu-6574DiVA, id: diva2:285175
Konferens
International Conference on Quality and Service Sciences (ICQSS)
Tillgänglig från: 2010-01-11 Skapad: 2010-01-11 Senast uppdaterad: 2016-05-03Bibliografiskt granskad

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