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Hot och våld i arbetslivet: - En kvalitativ studie om socialsekreterares utsatthet
Linnaeus University, Faculty of Health, Social Work and Behavioural Sciences, School of Social Work.
2010 (Swedish)Independent thesis Basic level (professional degree), 15 credits / 22,5 HE creditsStudent thesis
Abstract [en]

The purpose of this study was to investigate how social services workers describe, the risk of being exposed to threats and violence in their profession. Six social services workers were interviewed, four from the Welfare Office in a major city and two from the Child and Family Services in a minor city. Results showed that the majority of social services workers consider themselves exposed in their profession, meaning that they feel there's a risk of a violent or threatening situation occurring in their work situation. All interviewees had experiences from some sort of threat or violence in a work related context and they attested that non-personal assaults, such as threats made through telephone, email and answering machines are more common than verbal assaults made in personal meetings. Being prepared and listening to ones intuition is a way of dealing with exposure when meeting with a client. By working in pairs you can decrease the risk of being exposed in a violent/threatening situation. Several of the interviewees pointed out that they are more tolerant to certain clients in order to cope with their work situation.

Place, publisher, year, edition, pages
2010. , p. 39
Keywords [en]
Social services workers, workplace violence, threats, violence, exposure
National Category
Social Work
Identifiers
URN: urn:nbn:se:hik:diva-2541OAI: oai:DiVA.org:hik-2541DiVA, id: diva2:291590
Subject / course
Social Work
Presentation
(English)
Supervisors
Examiners
Available from: 2010-02-02 Created: 2010-02-02 Last updated: 2016-05-09Bibliographically approved

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fulltext(220 kB)463 downloads
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Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf