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Perception of EHR value
Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.ORCID iD: 0000-0003-1045-7058
2010 (English)In: Proceedings of the 4th European Conference on Information Management and Evaluation / [ed] Miguel de Castro Neto, Reading: Academic Publishing Limited , 2010Conference paper, Published paper (Refereed)
Abstract [en]

Swedish health care organizations invest heavily in electronic health records (EHR) with high expectations of returned value. The purpose of this paper is to draw attention to the initial phase of the Information systems (IS) benefits management process, a phase where benefits are identified, structured, and valued. This phase often generates descriptions that act as promises and pictures of desired states of value, which organizations later on in the process set out to realize and achieve. The paper focus especially on what may affect the judgment of perceived benefits during this initial phase. On one hand, research in field of IS benefits management shows that how we speak of and perceive benefits have significance for the possibility of creating and capturing value. It also shows that the identification and structuring process itself is of importance in order to gain advantages of IS. On the other hand, benefits realization has proven to be a complex and problematic task. Studies made by researchers within the field shows that the success of identifying and describing benefits at an early stage often is elusive, and that how we describe the same benefits tends to differ over time and between those who describe. The following problem formulation is stated for this paper: what are the key drivers of perceived benefits and how can they be of value in an EHR benefits management process?

The study in this paper explores four different benefits analysis projects that span over three Swedish hospitals within one county council. All four projects had the same reason for conducting their analysis, a newly invested EHR. All projects followed the same analysis process and where lead by the same process leader. However, pre conditions and group constellations differed, as well as the analysis results and the discussions and actions leading up to them. Through the differences and similarities a richer picture emerges. The study is based on a qualitative approach using a single case study methodology and collecting data through observations and project documentations.

Findings show that there is a benefits fluctuation during the initial phase of benefits management. This fluctuation is due to IS benefits judgment dimensions that effects the identification, structuring and valuation of perceived benefits. Dimensions that goes beyond the role of IS at hand and the intended processes it is supposed to support. Implicating that perceived benefits do is elusive, and that proposed dimensions either can enhance or restrict our perception of IS benefits and value. In the end this could be of value when conducting benefits analysis as well as to give a richer picture of how to approach descriptions of EHR benefits as value realization tools.

Place, publisher, year, edition, pages
Reading: Academic Publishing Limited , 2010.
Keywords [en]
information systems, EHR, benefits management, benefits realization, perception
National Category
Social Sciences
Research subject
Computer and Information Sciences Computer Science, Information Systems
Identifiers
URN: urn:nbn:se:lnu:diva-8363ISBN: 978-1-906638-73-3 (print)OAI: oai:DiVA.org:lnu-8363DiVA, id: diva2:351064
Conference
4th European Conference on Information Management and Evaluation
Available from: 2010-09-13 Created: 2010-09-13 Last updated: 2018-05-17Bibliographically approved

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Jeansson, John

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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
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  • en-US
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  • Other locale
More languages
Output format
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