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Healthcare staffs perceptions of using interpreters:  a qualitative study
Linnaeus University, Faculty of Health, Social Work and Behavioural Sciences, School of Health and Caring Sciences. (SHV, tidigare AMER.)
Linnaeus University, Faculty of Health, Social Work and Behavioural Sciences, School of Health and Caring Sciences. (SHV, tidigare AMER.)
Linnaeus University, Faculty of Health, Social Work and Behavioural Sciences, School of Health and Caring Sciences. (SHV, tidigare AMER)ORCID iD: 0000-0001-8489-0757
Linnaeus University, Faculty of Health, Social Work and Behavioural Sciences, School of Health and Caring Sciences. (SHV - Tidigare AMER)
2010 (English)In: Primary Health Care Research and Development, ISSN 1463-4236, E-ISSN 1477-1128, Vol. 11, no 3, p. 260-270Article in journal (Refereed) Published
Abstract [en]

Aim: To describe how healthcare professionals experience and perceive the use of interpreters in their contacts with patients with whom they do not share a common language.

Methods: An explorative descriptive study. The study was conducted in different healthcare settings in Sweden and included 24 healthcare staff, of whom 11 were physicians, 9 nurses, 2 physiotherapists and 2 assistant nurses. Data were generated through written descriptions of the use of interpreters in healthcare and  analysed using qualitative content analysis.

Findings: Two main categories emerged: 1) aspects related to the interpreter and 2) organizational aspects. It was shown that having a face-to-face, professional, trained interpreter, with a good knowledge of both languages and of medical terminology, translating literally and objectively, was perceived positively. The organizational aspects that affected the perception were functioning or non-functioning technical equipment, calm in the interpretation environment, documentation of the patients’ language ability, respect for the appointed time, and the level of availability and service provided by the interpreter agency.

Conclusion: It is important to develop a well-functioning interpreter organization that offers trained interpreters with a professional attitude to improve and ensure cost-effective and high-quality encounters and care.

Place, publisher, year, edition, pages
2010. Vol. 11, no 3, p. 260-270
Keywords [en]
Interpreters, utilisation, health care, case study, Sweden
National Category
Nursing
Research subject
Health and Caring Sciences, Caring Science
Identifiers
URN: urn:nbn:se:lnu:diva-9503DOI: 10.1017/S146342361000006XScopus ID: 2-s2.0-85011463082OAI: oai:DiVA.org:lnu-9503DiVA, id: diva2:372821
Available from: 2010-11-29 Created: 2010-11-27 Last updated: 2019-02-27Bibliographically approved
In thesis
1. The use of interpreter in healthcare: Perspectives of individuals, healthcare staff and families
Open this publication in new window or tab >>The use of interpreter in healthcare: Perspectives of individuals, healthcare staff and families
2011 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

This thesis focuses on the use of interpreters in Swedish healthcare. The overall aim was to explore how individuals, healthcare professionals and family members experience and perceive the use of interpreters in healthcare.

The study design was explorative and descriptive. The thesis included Serbo-Croatian(Bosnian/Croatian/Serbian)speaking individuals(n=17), healthcare professionals(n=24), official documents(n=60)and family members(n=10)of individuals using interpreters in healthcare. Individual interviews, written descriptions, review of official documents in the form of incident reports from a single case study and focus group interviews were used to collect data. Data were analyzed using phenomenography, qualitative content analysis and qualitative data analysis of focus group interviews.

The overall finding from all perspectives was the wish to have a qualified interpreter whose role was as a communication aid but also as a practical and informative guide in healthcare. The perception of a qualified interpreter was someone highly skilled in medical terminology, Swedish and individuals’ native language with ability to adapt to different dialects, wearing non-provocative and neutral clothes, of the same gender, with a professional attitude and preferably in personal contact through face-to-face interaction. Besides being a communication aid, the interpreter was perceived as having an important role in helping individuals to find the right way to and within the healthcare system because foreign-born individuals were unable to understand information in healthcare. Another aspect was to have a well-developed organization with good cooperation between the parties involved in the interpretation situation, such as patients, interpreter, interpreter agency, family members and healthcare professionals to offer a good interpretation situation.

In conclusion, the use of an interpreter was determined by individual and healthcare situational factors. Individualized holistic healthcare can be achieved by offering and using high-quality interpreters and cooperation within a well-developed interpreter organization.

 

Keywords: communication, healthcare service, patient-safe quality care, qualitative data collection, qualitative data analysis, users’ perceptions/experiences, utilization of interpreters.

Place, publisher, year, edition, pages
Växjö, Kalmar: Linnaeus University Press, 2011. p. 62
Series
Linnaeus University Dissertations ; 64/2011
Keywords
communication, healthare service, patient-safe quality care, qualitative data collection, qualitative data analysis, users' perceptions/experiences, utilization of interpreters
National Category
Medical and Health Sciences
Research subject
Health and Caring Sciences, Caring Science
Identifiers
urn:nbn:se:lnu:diva-14418 (URN)978-91-86983-04-8 (ISBN)
Public defence
2011-10-21, Weber, Hus K, Växjö, 13:00 (Swedish)
Opponent
Available from: 2011-10-05 Created: 2011-09-28 Last updated: 2012-01-13Bibliographically approved

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Hadziabdic, EminaAlbin, BjörnHeikkilä, KristiinaHjelm, Katarina

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