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Problems and consequences in the use of professional interpreters: qualitative analysis of incidents from primary healthcare.
Linnaeus University, Faculty of Health, Social Work and Behavioural Sciences, School of Health and Caring Sciences. (SHV- tidigare AMER)
Linnaeus University, Faculty of Health, Social Work and Behavioural Sciences, School of Health and Caring Sciences. (-)ORCID iD: 0000-0001-8489-0757
Linnaeus University, Faculty of Health, Social Work and Behavioural Sciences, School of Health and Caring Sciences. (SHV- tidigare AMER)
Linnaeus University, Faculty of Health, Social Work and Behavioural Sciences, School of Health and Caring Sciences. (SHV - Tidigare AMER)
2011 (English)In: Nursing Inquiry, ISSN 1320-7881, E-ISSN 1440-1800, Vol. 18, no 3, p. 253-261Article in journal (Refereed) Published
Abstract [en]

The aim was to explore what probklems were reported by healthcare straff in primary healthcare concerning the use of interpreters and what consequences that might lead to. A single-case study of a real life situation was implemented by analysing 60 incident reports written by different health care professionals. Qualitative content analysis was applied. The results showed that the main problems were related to language in terms of lack of available interpreters in a particular language, and to organisational routines with difficulties in availability of interpreters and access to the interpreter agency. The consequences reported were incorrect use of time and resources, with increased workload and thus delayed treatment. Other consequences were limited possibilities to communicate and consultations carried out without a professional interpreter and instead using family members.

Place, publisher, year, edition, pages
2011. Vol. 18, no 3, p. 253-261
Keywords [en]
communication barriers, incident reports, interpreter service, patient-safe quality care, qualitative content analysis.
National Category
Medical and Health Sciences
Research subject
Health and Caring Sciences, Caring Science
Identifiers
URN: urn:nbn:se:lnu:diva-16223DOI: 10.1111/j.1440-1800.2011.00542.xScopus ID: 2-s2.0-79960753364OAI: oai:DiVA.org:lnu-16223DiVA, id: diva2:467002
Available from: 2011-12-18 Created: 2011-12-18 Last updated: 2019-02-27Bibliographically approved
In thesis
1. The use of interpreter in healthcare: Perspectives of individuals, healthcare staff and families
Open this publication in new window or tab >>The use of interpreter in healthcare: Perspectives of individuals, healthcare staff and families
2011 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

This thesis focuses on the use of interpreters in Swedish healthcare. The overall aim was to explore how individuals, healthcare professionals and family members experience and perceive the use of interpreters in healthcare.

The study design was explorative and descriptive. The thesis included Serbo-Croatian(Bosnian/Croatian/Serbian)speaking individuals(n=17), healthcare professionals(n=24), official documents(n=60)and family members(n=10)of individuals using interpreters in healthcare. Individual interviews, written descriptions, review of official documents in the form of incident reports from a single case study and focus group interviews were used to collect data. Data were analyzed using phenomenography, qualitative content analysis and qualitative data analysis of focus group interviews.

The overall finding from all perspectives was the wish to have a qualified interpreter whose role was as a communication aid but also as a practical and informative guide in healthcare. The perception of a qualified interpreter was someone highly skilled in medical terminology, Swedish and individuals’ native language with ability to adapt to different dialects, wearing non-provocative and neutral clothes, of the same gender, with a professional attitude and preferably in personal contact through face-to-face interaction. Besides being a communication aid, the interpreter was perceived as having an important role in helping individuals to find the right way to and within the healthcare system because foreign-born individuals were unable to understand information in healthcare. Another aspect was to have a well-developed organization with good cooperation between the parties involved in the interpretation situation, such as patients, interpreter, interpreter agency, family members and healthcare professionals to offer a good interpretation situation.

In conclusion, the use of an interpreter was determined by individual and healthcare situational factors. Individualized holistic healthcare can be achieved by offering and using high-quality interpreters and cooperation within a well-developed interpreter organization.

 

Keywords: communication, healthcare service, patient-safe quality care, qualitative data collection, qualitative data analysis, users’ perceptions/experiences, utilization of interpreters.

Place, publisher, year, edition, pages
Växjö, Kalmar: Linnaeus University Press, 2011. p. 62
Series
Linnaeus University Dissertations ; 64/2011
Keywords
communication, healthare service, patient-safe quality care, qualitative data collection, qualitative data analysis, users' perceptions/experiences, utilization of interpreters
National Category
Medical and Health Sciences
Research subject
Health and Caring Sciences, Caring Science
Identifiers
urn:nbn:se:lnu:diva-14418 (URN)978-91-86983-04-8 (ISBN)
Public defence
2011-10-21, Weber, Hus K, Växjö, 13:00 (Swedish)
Opponent
Available from: 2011-10-05 Created: 2011-09-28 Last updated: 2012-01-13Bibliographically approved

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Hadziabdic, EminaHeikkilä, KristiinaAlbin, BjörnHjelm, Katarina

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