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The struggles of co-creation: The highs and lows of involving stakeholders into the service design process
Linnaeus University, Faculty of Arts and Humanities, Department of Design.
Konstfack.
Transformator Design AB.
Transformator Design AB.
2013 (English)In: Collaborative Systems for Reindustrialization: 14th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2013, Dresden, Germany, September 30 – October 2, 2013, Proceedings / [ed] Luis M. Camarinha-Matos, Raimar J. Scherer, 2013, p. 415-422Conference paper, Published paper (Refereed)
Abstract [en]

This paper presents our experiences from a research project on how to co-develop new methods for idea generation within a service design practice. As an example the paper describes how service designers used two visual inquiry methods together with customers and employees in different service situations. The results show that that there is great potential in developing methods for co-design work based on design approaches. This project relies on a mindset where materials of different kinds, that can be organized and reorganized in different ways are used. This supports a way of creating knowledge that facilitates production of other results than the purely verbal. We have also realized that it requires a great amount of work to achieve a great result.

Place, publisher, year, edition, pages
2013. p. 415-422
Series
IFIP Advances in Information and Communication Technology, ISSN 1868-4238 ; 408
Keywords [en]
Business development, Co-creation, Co-design, Idea generation, Service design, Visual methods
National Category
Human Computer Interaction Interaction Technologies
Research subject
Design; Computer and Information Sciences Computer Science, Computer Science
Identifiers
URN: urn:nbn:se:lnu:diva-59240DOI: 10.1007/978-3-642-40543-3_44ISI: 000391134800044Scopus ID: 2-s2.0-84897767324ISBN: 9783642405426 (print)ISBN: 978-3-642-40543-3 (print)OAI: oai:DiVA.org:lnu-59240DiVA, id: diva2:1058077
Conference
30 September 2013 through 2 October 2013, Dresden
Available from: 2016-12-20 Created: 2016-12-19 Last updated: 2018-02-16Bibliographically approved

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Sandberg, Fredrik

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Total: 29 hits
CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf