lnu.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
IPREP: Framework for elimination of an internal return process: A case study at Thule Sweden AB
Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
2017 (English)Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesisAlternative title
IPREP: Eliminering av interna returprocesser : En fallstudie på Thule Sweden AB (Swedish)
Abstract [en]

Course: Degree project in logistics, the Business Administration and Economics Programme

Authors: Anna Jarenfors and Sissela Järsö

Supervisor: Hana Hulthén

Examiner: Helena Forslund

Title: IPREP: Framework for elimination of an internal return process – A case study at Thule Sweden AB

Background: Logistics coordination plays an important role regarding the competitive success of an organization. A company has to eliminate unnecessary processes involved in the supply chain in order to decrease cost and to improve the business. This study focuses on the problems with the internal return process at Thule Sweden AB. Thule Sweden AB has in the last decade had an increased production which have had led to a larger material flow which have impacted the internal return process negatively. The internal return process is, in this study, defined as the process where unused material in production is sent back to the warehouse.

Purpose: The purposes of this study is to present suggestions of how the internal return process at Thule can be eliminated and construct a framework of how manufacturing companies can eliminate unnecessary internal return processes.

Methodology: The study is a qualitative case study with an abductive approach of the internal return process at Thule Sweden AB. The theories used in the study are found from literature and scientific articles while empirical data has been collected mainly through semi-structured interviews and observations. The selection of interviewees has been based on what knowledge they carry and what responsibility they have in the company.

Findings: A process map over the internal return process illustrated three general causes creating an internal return. These were incorrect material delivered to production, incorrect stock balance and leftover material after production. The three general causes found formed the basis of a fishbone diagram which identified seven root causes. The seven root causes presented were, not able to scan the barcode on the pallets, pallet put at incorrect production line, incorrect previous internal return, lack of stock counting at internal return, insufficiency in the material- and production planning, suppliers not able to produce in batch size and no kitting station. Suggestions of how to eliminate an internal return process were presented and the fundamental categories of the framework presented were integration, personnel, routines, environment and planning.  

Key words: Internal return process, process elimination, general cause, root cause, framework, manufacturing company 

Abstract [sv]

Kurs: Examensarbete i logistik för Civilekonomprogrammet

Författare: Anna Jarenfors and Sissela Järsö

Handledare: Hana Hulthén

Examinator: Helena Forslund

Titel: IPREP: Framework for elimination of an internal return process – A case study at Thule Sweden AB

Bakgrund: Logistikkoordinering spelar en viktig roll för ett företags konkurrenskraft. Ett företag måste eliminera onödiga processer i en försörjningskedja för att minska kostnader och förbättra verksamheten. Denna studie fokuserar på den interna returprocessen på Thule Sweden AB. Thule Sweden AB har under det senaste decenniet haft en ökad produktion vilket lett till ett större materialflöde som påverkat den interna returprocessen negativt. Den interna returprocesses är i denna studie definierad som den process där oanvänt material i produktion returneras till lagret.

Syfte: Syftet med studien är att presentera förslag till hur den interna returprocessen kan elimineras samt att presentera ett ramverk över hur tillverkande företag kan eliminera onödiga interna returprocesser.

Metod: Studien är en kvalitativ fallstudie, med ett abduktivt synsätt, över den interna returprocessen på Thule Sweden AB Teorierna använda i studien utgår från litterära källor samt vetenskapliga artiklar medan empirisk data samlats in mestadels från semi-strukturerade intervjuer och observationer. Urvalet av intervjurespondenter har baserats på vilket kunskap de erhåller samt vilka ansvarsområden de har i företaget.

Resultat: En processkarta över den interna returprocessen illustrerade tre generella orsaker till det processen. Dessa var fel material levererat till produktion, felaktigt lagersaldo och överblivet material efter produktion. De tre generella orsakerna utgjorde grunden till ett fiskbensdiagram vilket identifierade sju rotorsaker till den interna returprocessen. De sju rotorsakerna var: omöjlighet att skanna streckkoden på pallen, pall transporterad till fel produktionslinje, felaktig tidigare intern returprocess, brist på inventeringsrutiner vid intern returprocess, ineffektivitet i material- och produktionsplaneringen, att leverantörer inte kan producera i batch-storlek samt brist på kittingstation. Förslag på hur den interna returprocessen kan elimineras presenterade och grundstenarna i det ramverk som presenterade var integration, personal, rutiner, omgivning och planering.

Nyckelord: Intern returprocess, processeliminering, generell orsak, rotorsak, ramverk, tillverkande företag

Place, publisher, year, edition, pages
2017. , p. 138
Keywords [en]
internal return process, process elimination, general cause, root cause, framework, manufacturing company, IPREP
Keywords [sv]
intern returprocess, processeliminering, generell orsak, rotorsak, ramverk, tillverkande företag, IPREP
National Category
Business Administration
Identifiers
URN: urn:nbn:se:lnu:diva-65842OAI: oai:DiVA.org:lnu-65842DiVA, id: diva2:1115430
External cooperation
Thule Sweden AB
Subject / course
Business Administration - Other
Educational program
Business Administration and Economics Programme, 240 credits
Supervisors
Examiners
Available from: 2017-06-27 Created: 2017-06-26 Last updated: 2017-06-27Bibliographically approved

Open Access in DiVA

fulltext(1768 kB)58 downloads
File information
File name FULLTEXT01.pdfFile size 1768 kBChecksum SHA-512
00c37a45d0a6b6ae26dd6f4c3965848fab64cae85788113605462b4bca0385946c6ac8c30edf399b9986c028c06ff47c3a93f4f2528ca601c164272d955b9d1d
Type fulltextMimetype application/pdf

By organisation
Department of Management Accounting and Logistics
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 58 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 157 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf