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Kommunikationshinder inom äldreomsorgen: Om biståndshandläggares uppfattning och hantering av kommunikationshinder i sitt dagliga arbete
Linnaeus University, Faculty of Social Sciences, Department of Social Work.
2017 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Communication hindrances in Elderly care : How care managers perceive and manage communication hindrances in their daily work (English)
Abstract [en]

This essay studies the perceived effects of different communication hindrances on the daily work of care managers. It begins with discussing communication hindrances as a term and moves on to present other researchers findings on how communication hindrances can be bridged and how they affect communication with personnel and care managers. This study is a qualitative study in which five care managers that work with elderly people have been interviewed. The results were analysed using terms such as paternalism, autonomy and power as a theoretical base. The study concluded that care managers perceived communication barriers, such as hearing impairment and dementia among others, as something present in their daily work life and not something out of the ordinary in their profession. It was found that several of the care managers had used communication aids however some felt that they were unnecessary or the elderly’s responsibility to provide in case such measures/methods should be needed. Often it is relatives who stand as a bridge to communication with the elderly and are a great aid in the care application. However they can be a hindrance to the communication if their paternalistic tendencies lead them to take over. This can be a great challenge to the care managers as they try to get the elderly involved in the process in spite of communication hindrances.

Place, publisher, year, edition, pages
2017.
Keywords [en]
Communication, Elderly, Care managers
Keywords [sv]
Kommunikation, äldre, biståndshandläggare
National Category
Social Work
Identifiers
URN: urn:nbn:se:lnu:diva-69028OAI: oai:DiVA.org:lnu-69028DiVA, id: diva2:1160944
Subject / course
Social Work
Educational program
Social Work Study Programme, 210 credits
Supervisors
Examiners
Available from: 2017-12-08 Created: 2017-11-28 Last updated: 2017-12-08Bibliographically approved

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fulltext(391 kB)12 downloads
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File name FULLTEXT01.pdfFile size 391 kBChecksum SHA-512
a2ea296a3b3bccf9a6e9b81e3a200fe6379cf3df2a8715443b47ad50a6569de44809725657cf85c68c944c37aae3a93f6070ad24aef541a71ab6c15ba823852a
Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf