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Evaluating Perceptions of Point-of-Sale Systems among Small Retailers
Linnaeus University, Faculty of Technology, Department of Informatics.
2018 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

The purpose of this thesis is to evaluate user perceptions of Point-of-Sale (POS) systems among small retailers in the town of Kalmar, in southeastern Sweden. Through placing itself within the interpretative research tradition, the empirics of this research is based on qualitative interviews with seven small retailers. The findings from the interviews were then analyzed to evaluate user perceptions regarding POS systems.

 

The findings suggest that small retailers perceive POS systems differently depending on their requirements and the information, system and service quality of their system. This thesis challenges previous conceptions that POS systems offer retailers only operational benefits. Furthermore, it provides a theoretical contribution in that it argues that small retailers can gain tactical and strategic benefits from the deployment of POS systems, however the achievement of such benefits is intrinsically linked to effective use, the retailers current and future requirements, and the capabilities of their POS systems.

Place, publisher, year, edition, pages
2018. , p. 58
Keywords [en]
Point-of-sale systems, small retailers, small businesses, Delone McLean IS Success model, mobile point-of-sale systems, POS, mPOS, EFTPOS
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:lnu:diva-71596OAI: oai:DiVA.org:lnu-71596DiVA, id: diva2:1191737
Subject / course
Informatics
Educational program
Master Programme in Information Systems, 60 credits
Presentation
2018-02-14, Växjö, 09:30 (English)
Supervisors
Examiners
Available from: 2018-03-20 Created: 2018-03-20 Last updated: 2018-03-20Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf