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Jag måste till akuten, hur ska det annars gå?: en systematisk litteraturöversikt om mångbesök på akutmottagningen
Linnaeus University, Faculty of Health and Life Sciences, Department of Health and Caring Sciences.
Linnaeus University, Faculty of Health and Life Sciences, Department of Health and Caring Sciences.
2018 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesisAlternative title
I have to go to the emergency room, how else will it end? : a systematic literature review about frequent attenders in the emergency room (English)
Abstract [sv]

Bakgrund: Året runt söker sig människor till akutmottagningen på grund av problem med sin hälsa. Vissa besöker akutmottagningen oftare än andra. Av det totala besöksantalet inom akutsjukvården utgör mångbesökare ca 10 %. Ur ett internationellt perspektiv har personal på akutmottagningen en tendens att ifrågasätta mångbesökarnas behov av akutsjukvård. Syfte: Syftet var att beskriva mångbesökarnas upplevelser av att upprepade gånger återkomma till akutmottagningen samt orsakerna till dessa oplanerade återbesök. Metod: vald metod var systematisk litteraturöversikt, där totalt 15 artiklar inkluderades till resultatpresentationen. Denna magisteruppsats har utgått ifrån de grundläggande begreppen i Katie Erikssons vårdteori; hälsa, människa, vård och lidande. Resultat: Nyckelorden och meningarna kategoriserades i följande huvudteman; relationer, tid och resurser. Orsaker till att människor ofta besökte akutmottagningen var relaterade till deras relationer till primärvården. Det fanns även en rädsla för att dö eftersom symtomen blev så pass allvarliga att patienterna inte kunde vänta på en tid på vårdcentralen. För dem som hade en kronisk sjukdom var exacerbationen alltför svår att hantera i hemmet, vilket ledde till att de besökte akutmottagningen. Slutsats: Mångbesökarnas upplevelser av att återkomma till akutmottagningen skiljde sig. Vissa kände sig nöjda med besöket medan andra hade en negativ erfarenhet, präglad av respektlöshet, diskriminering och maktlöshet. Mångbesökare visar sig ofta ha komplex problematik vilken är svår att få in i akutmottagningens patientflöde. Människor med ett komplext vård- och hälsobehov ska inte mötas enbart utifrån ett medicinskt perspektiv utan också som individer med kropp, själ och ande - även i en hektisk akutsjukvårdsmiljö.

Abstract [en]

Background: Throughout the year people visit the emergency room because of health issues. Some people visit the emergency room more frequent than others. Frequent attenders stand for 10 % of the total visits to the emergency room. Internationally, emergency department staff tend to question these patients’ need of emergency care. Aim: the aim was to describe frequent attenders’ experiences of repeatedly returning to the emergency room and the causes of these unplanned returns. Method: systematic literature review was chosen as method, where a total of 15 articles were included in the results. This study emanated from the elementary concepts of Katie Eriksson’s theory of caritative caring: health, human being, nursing and suffering. Results: the key components were categorised into the following main themes; relationships, time and resources. The reasons for frequently visiting the emergency room were related to the outpatient clinic. There was also a fear of dying because the symptoms became too severe and patients couldn’t wait for an appointment at the outpatient clinic. For those who were diagnosed with a chronic disease the exacerbation was too difficult to manage at home which lead them to the emergency room. Conclusion: the experiences of being a frequent attender differed. Some were satisfied with the visit, whereas some had a negative experience shaped by disrespect, discrimination and powerlessness. Frequent attenders often show a complex of problems which are difficult to fit into the patient flow in the emergency room. Humans with a complex health and wellbeing need should not be met only from a medical perspective but also as individuals with body, mind and spirit - even in a hectic emergency care environment.

Place, publisher, year, edition, pages
2018. , p. 56
Keywords [en]
Frequent attender, patient perspective, emergency department, health, literature review
Keywords [sv]
Mångbesökare, patientperspektiv, akutmottagning, hälsa, litteraturöversikt
National Category
Nursing
Identifiers
URN: urn:nbn:se:lnu:diva-72892OAI: oai:DiVA.org:lnu-72892DiVA, id: diva2:1198189
Subject / course
Vårdvetenskap
Educational program
Specialist Nursing Programme, with Specialism in Emergency Care, 60 credits
Supervisors
Examiners
Available from: 2018-04-17 Created: 2018-04-16 Last updated: 2018-04-17Bibliographically approved

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Magister_mångbesökare(703 kB)99 downloads
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CiteExportLink to record
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Citation style
  • apa
  • harvard1
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  • modern-language-association-8th-edition
  • vancouver
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More styles
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  • en-GB
  • en-US
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  • nn-NO
  • nn-NB
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  • Other locale
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Output format
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