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Tillit till ambulanssjuksköterskan: En litteraturstudie ur ett patientperspektiv
Linnaeus University, Faculty of Health and Life Sciences, Department of Health and Caring Sciences.
Linnaeus University, Faculty of Health and Life Sciences, Department of Health and Caring Sciences.
2018 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Bakgrund: Den prehospitala vården bedrivs utanför sjukhusets trygga väggar när en patient är i akut behov av sjukvård. Av patienten kan den prehospitala vården upplevas skrämmande och kan leda till en känsla av maktlöshet. Ambulanssjuksköterskan ska i mötet med patienten kunna genomföra ett systematiskt, stödjande och reflekterat omhändertagande. För att kunna genomföra detta omhändertagande är det av stor vikt att kunna skapa tillit i den vårdande relationen. Tidigare forskning visar att patienten såg tillit som en betydelsefull faktor i samspelet med sjuksköterskan.

Syfte: Syftet är att belysa hur patienten upplever att tillit skapas i mötet med ambulanssjuksköterskan i den prehospitala vården.

Metod: Tre systematiska artikelsökningar genomfördes. Tolv stycken kvalitativa artiklar granskades och inkluderades i litteraturstudien. Analysen genomfördes i nio steg enligt en stegmodell framtagen för kvalitativa litteraturstudier. Meningsbärande enheter skapades och öppen kodning av materialet gjordes. Därefter skapades teman och subteman som utgjorde resultatet.

Resultat: Tillit skapades enligt patienten genom verbal och icke verbal kommunikation. Relevant information samt en ambulanssjuksköterska som var närvarande och hade ett lugnt bemötande skapade tillit. Resultatet presenteras enligt följande teman: Dialog med subteman; verbal och icke verbal kommunikation skapade tillit samt informationsöverföring skapade tillit. Professionalism med subteman; kompetens och kliniska färdigheter skapade tillit, lugn skapade tillit, en helhetssyn skapade tillit, förmåga att generera delaktighet skapade tillit samt närvaro skapade tillit.

Slutsats: Tillit är en avgörande faktor för att patienten ska lita på ambulanssjuksköterskans kunskap och kompetens. Litteraturstudien bidrar med kunskap om hur tillit skapas och vilka förutsättningar som skapar en tillitsfull relation i det korta prehospitala mötet.

Abstract [en]

Background: Prehospital care is performed outside the safe environment of the hospital when a patient needs emergency care. The patient can feel powerless and experience the prehospital care as frightening. In the meeting with the patient the prehospital emergency nurse should be able to perform care that is systematic, supportive and deliberate. To be able to accomplish this care it is important to create trust. Previous research has shown that trust is an essential factor in the meeting with the nurse.

Aim:The aim is to illustrate how the patient experiences trust in the prehospital setting with the prehospital emergency nurse.

Method: Three systematic article researches have been conducted. Twelve qualitative articles were rated based on quality and included in the literature review. The articles were analysed based on a step-by-step guide. The guide is made for qualitative systematic reviews. Sentences that applied to the aim of the study were selected and open coding was conducted. Themes and subthemes constituted the result.

Result: Trust was created by verbal and nonverbal communication. It was also important that the prehospital nurse provided relevant information, was calm and present in order for the patient to feel trust. The result was presented as follows: dialogue with subthemes: verbal and nonverbal communication created trust and information created trust. Professionalism with subthemes: competence and clinical skills created trust, calm created trust, a lifeworld perspective created trust, ability to create participation created trust and presence created trust.

Conclusion: Trust was a vital factor for the patient to be able to trust the knowledge and competence the prehospital emergency nurse possesses. The literature review gave immersed knowledge regarding how to create trust and which parts that create a trustful relationship in the short prehospital care relationship.

Place, publisher, year, edition, pages
2018. , p. 57
Keywords [en]
Emergency medical service, patient perspective, prehospital care, prehospital emergency nurse, trust
Keywords [sv]
Ambulanssjuksköterska, ambulanssjukvård, patientperspektiv, prehospital vård, tillit
National Category
Nursing
Identifiers
URN: urn:nbn:se:lnu:diva-74425OAI: oai:DiVA.org:lnu-74425DiVA, id: diva2:1208797
Subject / course
Vårdvetenskap
Educational program
Specialist Nursing Programme, Prehospital Care, 60 credits
Supervisors
Examiners
Available from: 2018-05-21 Created: 2018-05-20 Last updated: 2018-05-21Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
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Output format
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