lnu.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Co-creation of E-services enabled by the Digitalization of Physical Products
Linnaeus University, Faculty of Technology, Department of Informatics.ORCID iD: 0000-0003-4301-478X
2017 (English)In: Journal of Information Systems and Technology Management, ISSN 1809-2640, E-ISSN 1807-1775, Vol. 14, no 2, p. 219-237Article in journal (Refereed) Published
Abstract [en]

With the advent of digitalization, e-services are now enabled by embedded digital technologies in physical products such as vehicles, elevators, construction equipment. In spite of numerous instances of e-services enabled by the digitalization of physical products, little research has been carried out to investigate the characteristics of co-creation of such e-services. This paper attempts to fill the gap by reporting from a three-year long research project with a vehicle manufacturing company. Using the translation phases from the Actor-Network theory (ANT) as a theoretical lens, this paper presents three propositions that characterize the co-creation of e-services enabled by the digitalization of physical products. The propositions highlight the role of physical products, establishment of trust and setting priorities about digitalization.

Place, publisher, year, edition, pages
2017. Vol. 14, no 2, p. 219-237
Keywords [en]
e-services, co-creation, digitalization, physical products, ANT
National Category
Information Systems, Social aspects
Research subject
Computer and Information Sciences Computer Science, Information Systems
Identifiers
URN: urn:nbn:se:lnu:diva-75398DOI: 10.4301/S1807-17752017000200005OAI: oai:DiVA.org:lnu-75398DiVA, id: diva2:1215704
Available from: 2018-06-08 Created: 2018-06-08 Last updated: 2018-06-11Bibliographically approved

Open Access in DiVA

fulltext(510 kB)24 downloads
File information
File name FULLTEXT01.pdfFile size 510 kBChecksum SHA-512
796e97c25abf9e2e4e584dd6285193ec1e7c6898c9036d048e328cd1d4d868ac890b747773aae8c16cf4c58d3b54a2a874210d409318496bc188983dc3d7da8b
Type fulltextMimetype application/pdf

Other links

Publisher's full text

Authority records BETA

Chowdhury, Soumitra

Search in DiVA

By author/editor
Chowdhury, Soumitra
By organisation
Department of Informatics
In the same journal
Journal of Information Systems and Technology Management
Information Systems, Social aspects

Search outside of DiVA

GoogleGoogle Scholar
Total: 24 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 62 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf