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Challenges and Opportunities Related to Remote Diagnostics: An IT-based Resource Perspective
Halmstad university.ORCID iD: 0000-0003-4301-478x
Högskolan i Halmstad, Människa och Informationsteknologi (MI-lab).ORCID iD: 0000-0001-8060-5613
2013 (English)In: International Journal of Information Communication Technologies and Human Development, ISSN 1935-5661, E-ISSN 1935-567X, Vol. 5, no 3, p. 80-96Article in journal (Refereed) Published
Abstract [en]

Remote diagnostics is expanding the business scope of vehicle manufacturers, ranging from products to services. In this paper, we focus on investigating the business challenges and opportunities related to the remote diagnostics of vehicles from an IT-based resource perspective. Remote diagnostics involves technology, human skills and intangibles. IT-based resources consist of physical IT infrastructure, human IT skills and IT-enabled intangibles. In this study, we find that remote diagnostics not only faces challenges in these three categories of IT-based resource, but also creates opportunities. One contribution of this paper is to provide an overview of the challenges and opportunities for business related to the technology. The paper also makes a contribution to information systems by shedding light on the discussion of digital infrastructure. It also highlights the application of IT-based resource perspective to find out the business challenges and opportunities of an emerging technology like remote diagnostics.

Place, publisher, year, edition, pages
Hershey, PA: IGI Global, 2013. Vol. 5, no 3, p. 80-96
Keywords [en]
Remote Diagnostics, IT-based resource, IT infrastructure, human IT resource, IT-enabled intangibles.
National Category
Information Systems
Research subject
Computer and Information Sciences Computer Science, Information Systems
Identifiers
URN: urn:nbn:se:lnu:diva-75399DOI: 10.4018/jicthd.2013070105OAI: oai:DiVA.org:lnu-75399DiVA, id: diva2:1215715
Available from: 2018-06-08 Created: 2018-06-08 Last updated: 2018-06-11Bibliographically approved

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Chowdhury, Soumitra

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  • apa
  • harvard1
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  • vancouver
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  • de-DE
  • en-GB
  • en-US
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  • nn-NO
  • nn-NB
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  • Other locale
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Output format
  • html
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  • asciidoc
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