lnu.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Digital transformation in public agencies: – Oh roadmap, where art thou?
Luleå University of Technology. (Information Systems)ORCID iD: 0000-0003-0697-4570
Luleå University of Technology. (Information Systems)ORCID iD: 0000-0002-7880-2770
Linnaeus University, Faculty of Technology, Department of Informatics. (Information Management)ORCID iD: 0000-0002-3670-6537
(information Systems)ORCID iD: 0000-0001-9468-6821
2018 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Swedish public agencies are struggling with how to accomplish digital transformation throughout their organisations. The reason for their efforts rests with the highly set IT-goal; Sweden should be superior in seizing the opportunities that digitalization brings along. Our research shows that public agencies are clear over what is expected, but for most of them, it is not obvious how to tackle this challenge.

Digital transformation aims at changing the way of working, roles, and business offerings enabled by adoption of digital technologies in an organization. As such, it requires changes at various levels from operational, via organizational and managerial to societal levels. We reason that public agencies are in need of systems thinking – when the challenges around developing organizational preconditions and processes for digital transformation are as diverse as, e.g., digital capability, innovative capability, create open engagement between stakeholders (external and internal), and new ways to manage it all; a change of mindset is required. Only with new ways of looking at and doing things, public agencies will reach the policies on openness, transparency and collaboration, which are expected outcomes of digital transformation.

We aim to explore what strategies, plans and activities are needed, in order to ensure that digital transformation actually happens in public agencies. In addition, we argue that approaches and methods for user involvement must be applied among various involved stakeholders – we focus especially on issues of participation and user involvement. Thus, our intention is to explore using Soft Systems Methodology for guiding two involved public agencies in this project, in search for a, so called, digital transformation roadmap. Moreover, we also aim to include the Viable System Model to guide accurate diagnoses of the systems, thereby being capable of suggesting viable ways forward.

Place, publisher, year, edition, pages
Birmingham: The Operational Research Society , 2018. article id OR60A3464
Keywords [en]
Digital transformation, Public agencies, Soft Systems Methodology, Viable System Model
National Category
Information Systems
Research subject
Computer and Information Sciences Computer Science, Information Systems
Identifiers
URN: urn:nbn:se:lnu:diva-75417OAI: oai:DiVA.org:lnu-75417DiVA, id: diva2:1215769
Conference
OR60 Annual Conference, 11-13 Sept. 2018, Lancaster University
Available from: 2018-06-09 Created: 2018-06-09 Last updated: 2018-06-09

Open Access in DiVA

No full text in DiVA

Search in DiVA

By author/editor
Runardotter, MariChronéer, DianaMirijamdotter, AnitaStåhlbröst, Anna
By organisation
Department of Informatics
Information Systems

Search outside of DiVA

GoogleGoogle Scholar

urn-nbn

Altmetric score

urn-nbn
Total: 3 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf