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"Man får inte vara en robot": Hur socionomer hanterar arbetets emotionella påfrestningar.
Linnaeus University, Faculty of Social Sciences, Department of Social Work.
Linnaeus University, Faculty of Social Sciences, Department of Social Work.
2018 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
"You can not be a robot" : How social workers manage the emotional strain of social work. (English)
Abstract [en]

Social work involves working intimately with clients who are or have previously found themselves in difficult life situations. The intimate work with clients is one of the reasons why the social work is considered emotionally demanding. The aim of the study is to highlight how social workers are influenced by clients emotions, as well as increase the understanding of how social workers can manage the emotional strain that an intimate work with clients can cause. Based on a qualitative research effort and qualitative interviews with seven social workers from “individual and family welfare” in the southeast of Sweden. When analysing the empirical data, three main themes emerged: the emotional work of social workers, management of emotions during the interaction with clients and strategies for managing emotional strain. Goffman´s theory of dramaturgy as well as Lazarus and Folkman´s theory of coping strategies are used to create an understanding of the research problem. Results of the study show that collegial support was deemed to be a common strategy as well as the most significant for managing emotional strain.

Place, publisher, year, edition, pages
2018. , p. 49
Keywords [en]
emotions, emotional strain, social workers, social service user, working intimately with clients, manage, emotional labor, social work.
Keywords [sv]
emotioner, emotionella påfrestningar, socionom, klient, klientmöte, hantering, emotionellt arbete, socialt arbete.
National Category
Social Work
Identifiers
URN: urn:nbn:se:lnu:diva-75430OAI: oai:DiVA.org:lnu-75430DiVA, id: diva2:1215800
Subject / course
Social Work
Educational program
Social Work Study Programme, 210 credits
Supervisors
Examiners
Available from: 2018-06-27 Created: 2018-06-09 Last updated: 2018-06-27Bibliographically approved

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Eriksson Rosenqvist, PetraJohansson, Annie
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf