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Warm experts for elderly users: who are they and what do they do?
Malmö University.
Linnaeus University, Faculty of Social Sciences, Department of Social Studies.ORCID iD: 0000-0002-3545-9423
2018 (English)In: Human Technology, ISSN 1795-6889, E-ISSN 1795-6889, Vol. 14, no 3, p. 324-342Article in journal (Refereed) Published
Abstract [en]

The paper examines “warm experts”—that is, nonprofessional persons who help inexperienced users come to terms with digital devices—and their significance for the use of digital media in everyday life by elderly Swedes. We analyze data from a national survey (N = 1264) and from qualitative, semistructured interviews with 18 elderly Swedes (aged 65+). Our data reveal that the warm expert usually is a closely- related person, often a child or grandchild, who is strongly involved in nearly every stage of technology domestication, from appropriation (i.e., identifying the need, buying the item, and installing and adjusting it) to incorporation (i.e., choosing and downloading suitable apps, teaching how to use them, and solving technical problems). Although the clear majority of elderly Swedes have been online for more than a decade, the need for continuous assistance from warm experts seems to persist also among experienced users.

Place, publisher, year, edition, pages
Jyväskylä: University of Jyväskylä , 2018. Vol. 14, no 3, p. 324-342
Keywords [en]
warm experts, elderly, digital media, domestication, survey, interviews
Keywords [sv]
varma experter, äldre, digitala medier, domesticering, enkät, intervjuer
National Category
Media and Communications
Research subject
Media Studies and Journalism, Media and Communication Science
Identifiers
URN: urn:nbn:se:lnu:diva-79087DOI: 10.17011/ht/urn.201811224836Scopus ID: 2-s2.0-85058975327OAI: oai:DiVA.org:lnu-79087DiVA, id: diva2:1268520
Available from: 2018-12-06 Created: 2018-12-06 Last updated: 2019-08-29Bibliographically approved

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Viscovi, Dino

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf