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System Design Improvement: User’s role and limitation in Immigration Electronic Services - Dubai, UAE.
Linnaeus University, Faculty of Technology, Department of Informatics.
2019 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

The Thesis focused on the immigration e-services in the city of Dubai - the United Arab Emirates, the eDNRD system. The importance of user requirements and their opinion on the success of IS development. This thesis aimed to explore and understand the current and future possibilities of the user’s role in the development of IS that target public users. Qualitative research, interpretive approach. The data collection was through four semi-structured interviews and a document review. Participation in interviews was voluntary, and a thematic analysis was conducted to make sense of the collected data. Four concepts emerged from the data analysis, answered the two research questions and met the purpose of this thesis. The 4 concepts were: concept 1: advantages of IS, concept 2: benefits of User role in the eDNRD system development, concept 3: shifting organizational and cultural mindset, concept 4: suggestions on Information System development and improvement. Suggestions for the Information Systems’ improvement, User's role in IS design is important for the success of IS implementation. Agile can provide a framework for the user’s role in the design of current and future IS. The primary findings of this thesis indicate that User's role is very limited in Information System design, Due to culture and organizational limitations on the benefits of having a more user's role rather than focusing on the business need not the end users needs. There is a need for more research focused on the Agile and user's role in the Middle East region, to understand the complexity of the existing user limitation and for a practical user's role for future Information System design. These thesis findings could be the start point to understand the possible benefit of the user's contribution to improving the Information System design. 

Place, publisher, year, edition, pages
2019.
Series
Linnaeus University Dissertations
Keywords [en]
Information Systems, User role, Information Systems Design, Agile, Immigration e-services
National Category
Computer Systems
Identifiers
URN: urn:nbn:se:lnu:diva-82527OAI: oai:DiVA.org:lnu-82527DiVA, id: diva2:1315461
Available from: 2019-05-22 Created: 2019-05-14 Last updated: 2019-05-22Bibliographically approved

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System Design Improvement(1468 kB)9 downloads
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf