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The impact of types of trust in the public sector - a case study approach
Mälardalen University, Sweden.
Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics. Linnaeus University, Sweden;Stockholm University, Sweden.ORCID iD: 0000-0002-7889-2331
Mälardalen University, Sweden.
2019 (English)In: International Journal of Public Sector Management, ISSN 0951-3558, E-ISSN 1758-6666, Vol. 32, no 3, p. 247-263Article in journal (Refereed) Published
Abstract [en]

Purpose The purpose of this paper is to study how different types of trust develop and change over time in the collaboration between an organization and its board. Design/methodology/approach This paper is a response to a recent call to apply the concept of trust in understanding the collaboration between a public organization, its board, and other stakeholders. Here, the authors study a single case, and based on a longitudinal in-depth case study method covering the period of 2003-2015, the authors have conducted 27 interviews, including the CEO and all the board members. Findings The authors introduce and advance the concept of trust in the public sector literature on board work. This paper shows that trust is complex and multidimensional at different units of analysis. The types of trust discussed in this paper are cognitive, affective, contractual, competence, and goodwill. Different types of trust are developed to make the collaboration between a governed organization and its board to work. Originality/value The authors conceptualize and adopt trust as a multidimensional, dynamic concept, and with different units of analyses, capture the nature of the collaboration between a public organization and its board, and its complexity.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019. Vol. 32, no 3, p. 247-263
Keywords [en]
Collaboration, Multidimensionality, Trust, Public organization, Board work
National Category
Economics and Business
Research subject
Economy
Identifiers
URN: urn:nbn:se:lnu:diva-82538DOI: 10.1108/IJPSM-08-2017-0226ISI: 000465294200002Scopus ID: 2-s2.0-85053383003OAI: oai:DiVA.org:lnu-82538DiVA, id: diva2:1315643
Available from: 2019-05-14 Created: 2019-05-14 Last updated: 2019-08-29Bibliographically approved

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Mårtensson Hansson, Maria

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Output format
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