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Complex Systems, Cooperative Work, and Usability
Maritime Human Factors Lab, Norway;Univ Oslo, Norway.
Maritime Human Factors Lab, Norway.
Linnaeus University, Faculty of Technology, Department of Informatics. Univ Oslo, Norway.
2015 (English)In: Journal of Usability Studies, E-ISSN 1931-3357, Vol. 10, no 3, p. 100-112Article in journal (Refereed) Published
Abstract [en]

Modern operating systems are increasingly complex and require a large number of individual subsystems and procedures; operators also must cooperate to make them function. In this paper the authors consider usability from a broad perspective based on this understanding, recognizing the challenges a team of operators, complex subsystems, and other technical aspects pose as they work together. It seeks to expand usability by adding insights from Computer-Supported Cooperative Work (CSCW)-based fieldwork in offshore operations. To contribute to the current usability literature, we investigated and analyzed through a network-based approach how operators, ship bridge hardware and software, and other physical environments work together. We propose a process for evaluating the usability of complex systems: field observation and interviews to determine how work is organized and executed by human and nonhuman actors and to identify whether additional artifacts are being used to supplement the nonhuman components. The use of those artifacts often identifies usability issues in complex systems.

Place, publisher, year, edition, pages
2015. Vol. 10, no 3, p. 100-112
National Category
Information Systems
Research subject
Computer and Information Sciences Computer Science, Information Systems
Identifiers
URN: urn:nbn:se:lnu:diva-83406ISI: 000434030700003OAI: oai:DiVA.org:lnu-83406DiVA, id: diva2:1318175
Available from: 2019-05-27 Created: 2019-05-27 Last updated: 2019-05-27Bibliographically approved

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Finken, Sisse

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  • apa
  • harvard1
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  • de-DE
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  • en-US
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  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
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Output format
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  • text
  • asciidoc
  • rtf