lnu.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
How to add value to products: the experience economy perspective: A research on how companies could add value to their products using the experience economy
Linnaeus University, School of Business and Economics, Department of Organisation and Entrepreneurship.
Linnaeus University, School of Business and Economics, Department of Organisation and Entrepreneurship.
Linnaeus University, School of Business and Economics, Department of Organisation and Entrepreneurship.
2020 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Nowadays the world is on the verge of another significant migration of value, the value for corporate world is shifting from providing services to staging experiences for customers. Since it is vital to understand the main characteristics and components of the impending environment, this research is carried out. It is aimed at determining the main elements of the experience economy that could add value to products and the way modern retail companies apply these instruments within their strategies. The purpose of this paper is sufficiently fulfilled by qualitative analysis of three companies from the clothing industry - Benetton Group, Nike, Louis Vuitton. In the paper co-creation, gamification and digitalization are identified as the main instruments of the experience economy that could lead to greater value of the products and additionally contribute to other companies’ brand performance criteria as brand loyalty and brand awareness. Furthermore, the study provides discrepancies between retail companies from the clothing industry in terms of implementing experience economy instruments depending on their market segment, strategy and specialization.

Place, publisher, year, edition, pages
2020. , p. 63
Keywords [en]
Experience economy, Types of experience, Co-creation, Gamification, Digitalization, Retail industry, Clothing, Nike, Benetton Group, Louis Vuitton.
National Category
Business Administration
Identifiers
URN: urn:nbn:se:lnu:diva-96312OAI: oai:DiVA.org:lnu-96312DiVA, id: diva2:1441826
Educational program
Entrepreneurship, Master Programme, 60 credits
Supervisors
Examiners
Available from: 2020-06-18 Created: 2020-06-16 Last updated: 2020-06-18Bibliographically approved

Open Access in DiVA

fulltext(1043 kB)2119 downloads
File information
File name FULLTEXT01.pdfFile size 1043 kBChecksum SHA-512
3a5bb3e1d3a6adf31636787439b13b783529bc723e7f654031fdcbe26409909e904d82b049c4511973e70d9bb151e6a33d1dacd2cd48c515c233c5dac00e50a6
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Ordenov, PavelAbu-Sbiekh, LinaBoiarshinov, Anton
By organisation
Department of Organisation and Entrepreneurship
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 2119 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 916 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf