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Can sustainable restaurant practices enhance customer loyalty?: The roles of value theory and environmental concerns
Kyung Hee Univ, Republic of Korea.
Linnaeus University, School of Business and Economics, Department of Organisation and Entrepreneurship. Univ Canterbury, New Zealand;Univ Oulu, Finland.ORCID iD: 0000-0002-7734-4587
2020 (English)In: Journal of Hospitality and Tourism Management, ISSN 1447-6770, Vol. 43, p. 127-138Article in journal (Refereed) Published
Abstract [en]

Attracting diner participation in sustainable restaurant practices, such as waste reduction, are highly significant for the environment and in reducing the carbon footprint of food consumption. However, there are concerns as to whether the adoption of sustainable practices in restaurant settings is favored by consumers. To examine such issues we aim to identify, by applying value theory, whether sustainable restaurant practices increase diner loyalty. To do this, this research develops and tests an integrated theoretical model on relationships between sustainable restaurant practices, consumer values (hedonic and utilitarian), environmental concern, and diner behavior. Results reveal that sustainable restaurant practices as a second-order construct of food sustainability and waste reduction influence hedonic/utilitarian values. Sustainable restaurant practices also positively influence diner behavior as a second-order construct of participation in waste reduction practices and loyalty to sustainable restaurants. Diner behavior is affected by hedonic/utilitarian values on waste reduction, which are moderated by environmental concern.

Place, publisher, year, edition, pages
Elsevier, 2020. Vol. 43, p. 127-138
Keywords [en]
Sustainable restaurant practices, Environmental concern, Value theory, Waste reduction, Diner behavior, Eco-friendly eating
National Category
Economics and Business
Research subject
Tourism
Identifiers
URN: urn:nbn:se:lnu:diva-97091DOI: 10.1016/j.jhtm.2020.03.004ISI: 000536583000014Scopus ID: 2-s2.0-85082404601OAI: oai:DiVA.org:lnu-97091DiVA, id: diva2:1453282
Available from: 2020-07-09 Created: 2020-07-09 Last updated: 2023-05-03Bibliographically approved

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Hall, C. Michael

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf