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The Committed Service Crew: The Impact of Passenger Proximity on Organizational Commitment and Job Satisfaction
Linnaeus University, Faculty of Technology, Kalmar Maritime Academy.
Linnaeus University, Faculty of Technology, Kalmar Maritime Academy.ORCID iD: 0000-0003-2856-0475
Linnaeus University, Faculty of Technology, Kalmar Maritime Academy.ORCID iD: 0000-0002-2942-1584
Linnaeus University, Faculty of Technology, Kalmar Maritime Academy.ORCID iD: 0000-0001-5356-5126
2020 (English)In: TransNav, International Journal on Marine Navigation and Safety of Sea Transportation, ISSN 2083-6473, E-ISSN 2083-6481, Vol. 14, no 3, p. 595-600Article in journal (Refereed) Published
Abstract [en]

The present study focuses on the pattern of organizational commitment and job satisfaction among seafarers working on passenger vessels, compared to those working on board other types of ships. The dependent variable in the study is organizational commitment. Work position, age and job satisfaction are used as independent variables. The question posed in this study is whether the pattern of organizational commitment and job satisfaction differ depending on the proximity to passengers. The material is based on a survey sent to a random sample of seafarers in the Swedish Transport Agency’s register of seafarers. It has been analyzed with descriptive statistics and multivariate regressions comparing the two categories of vessels. The results show that organizational commitment is higher on passenger vessels, while the effect of job satisfaction on organizational commitment is slightly higher for ships that do not carry passengers. For managers in the service department, the level of commitment is to a higher extent dependent on job satisfaction. Development and communication of career options and opportunities for the service crew is suggested as a way to enhance organizational commitment and job satisfaction among this group.

Place, publisher, year, edition, pages
Gdynia: Gdynia Maritime University , 2020. Vol. 14, no 3, p. 595-600
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
Shipping, Maritime Science
Identifiers
URN: urn:nbn:se:lnu:diva-98580DOI: 10.12716/1001.14.03.10ISI: 000581182100010Scopus ID: 2-s2.0-85094163727OAI: oai:DiVA.org:lnu-98580DiVA, id: diva2:1477347
Available from: 2020-10-19 Created: 2020-10-19 Last updated: 2021-09-14Bibliographically approved

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Sandberg, CarlHult, CarlÖsterman, CeciliaPraetorius, Gesa

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TransNav, International Journal on Marine Navigation and Safety of Sea Transportation
Production Engineering, Human Work Science and Ergonomics

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CiteExportLink to record
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Citation style
  • apa
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