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Dynamic and Modular Business Models for Maintenance
Linnaeus University, Faculty of Technology, Department of Mechanical Engineering.ORCID iD: 0000-0002-2637-6175
Linnaeus University, Faculty of Technology, Department of Mechanical Engineering. Linnaeus University, Faculty of Technology, Department of Physics and Electrical Engineering.ORCID iD: 0000-0003-0161-6168
2020 (English)In: Engineering Assets and Public Infrastructures in the Age of Digitalization: Proceedings of the 13th World Congress on Engineering Asset Management / [ed] Jayantha P. Liyanage, Joe Amadi-Echendu, Joseph Mathew, Springer, 2020, p. 557-565Conference paper, Published paper (Refereed)
Abstract [en]

With more complex production environments maintenance must be viewed as a value-adding service, and this in turn require new business models and new ways to design service agreements. Many companies have not yet understood the business opportunities that could be achieved by providing maintenance services, and efficient strategies for enabling these opportunities are lacking. Moreover, many believe that you have to choose either or, thus either one provides product-oriented maintenance or value-oriented maintenance. This paper proposes an integrated, dynamic and modular approach to maintenance business model development. Modular-based maintenance offerings classify maintenance services with increasing integration of the offering, and increasing focus on utility for the customer and the customer’s customer. Continuing, modular-based maintenance offerings allow for flexibility; one does not have to choose between the product-centred or utility-centred business models. Instead, the offering is packaged based on the available internal resources and key capabilities of the service provider which are matched against specific customer needs. The dynamics of the maintenance offerings are the time and scope dimensions describing the boundaries in which maintenance execution could take place at the customer.

Place, publisher, year, edition, pages
Springer, 2020. p. 557-565
Series
Lecture Notes in Mechanical Engineering, ISSN 2195-4356, E-ISSN 2195-4364
Keywords [en]
Dynamic maintenance, modular maintenance offerings, maintenance business models
National Category
Reliability and Maintenance
Research subject
Technology (byts ev till Engineering), Terotechnology
Identifiers
URN: urn:nbn:se:lnu:diva-99072DOI: 10.1007/978-3-030-48021-9_62Scopus ID: 2-s2.0-85093885528ISBN: 978-3-030-48020-2 (print)ISBN: 978-3-030-48021-9 (electronic)OAI: oai:DiVA.org:lnu-99072DiVA, id: diva2:1504460
Conference
13th World Congress on Engineering Asset Management, WCEAM 2018; Stavanger; Norway; 24-26 September 2018
Funder
VinnovaAvailable from: 2020-11-27 Created: 2020-11-27 Last updated: 2024-08-28Bibliographically approved

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Kans, MirkaIngwald, Anders

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