lnu.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Consumption switch at haste: insights from Indian low-income customers for adopting Fintech services due to the pandemic
Linnaeus University, School of Business and Economics, Department of Marketing. (SCITS)ORCID iD: 0000-0003-0587-4543
Institute of Management and Entrepreneurship Development, India.
2020 (English)In: Transnational Marketing Journal (TMJ), ISSN 2041-4684, Vol. 8, no 2, p. 197-218Article in journal (Refereed) Published
Sustainable development
SDG 8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
Abstract [en]

The Covid-19 pandemic has created an environment of uncertainty, stress, and financial vulnerability. As countries all over the world adopted preventive strategies ranging from voluntary isolations to stringent lockdowns, people and businesses were required to adjust their dispositions to the new normal resulting in new behaviors. The customer behavior in financial services was also impacted and especially in developing economies as people were required to move to digital financial platforms in haste. In recent times, Fintech services are on a steady rise globally but their presence in the emerging markets is in a nascent stage, and adoption by the low-income segment customers has largely been elusive. Much work is required to understand the needs of this customer cohort to identify factors for product adoption. This study investigates the impact on financial behavior among low-income segment customers for Fintech services due to the pandemic. By testing a set of hypotheses regarding inclination to adopt Fintech the study presents prominent antecedents such as fear, social influence, awareness, and trust that led to positive product adoption. The study discusses the theoretical and managerial implications of the study and presents direction for future research.

Place, publisher, year, edition, pages
London: Transnational Press London , 2020. Vol. 8, no 2, p. 197-218
Keywords [en]
Fintech, low-income customers, fear, social influence, India
National Category
Economics and Business
Research subject
Economy, Marketing
Identifiers
URN: urn:nbn:se:lnu:diva-101474DOI: 10.33182/tmj.v8i2.1064Scopus ID: 2-s2.0-85106311234OAI: oai:DiVA.org:lnu-101474DiVA, id: diva2:1533935
Note

Part of Special Issue: "Coronavirus Pandemic and Disruptive Impact on Marketing and Consumers"

Available from: 2021-03-04 Created: 2021-03-04 Last updated: 2021-12-08Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full textScopus

Authority records

Billore, Soniya

Search in DiVA

By author/editor
Billore, Soniya
By organisation
Department of Marketing
Economics and Business

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 56 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf