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Servicescape Is
Linnaeus University, School of Business and Economics, Department of Marketing.ORCID iD: 0000-0003-3336-3409
2020 (English)In: Utilizing Gamification in Servicescapes for Improved Consumer Engagement / [ed] Miralem Helmefalk;Leif Marcusson, Hershey: IGI Global, 2020, p. 1-23Chapter in book (Other academic)
Sustainable development
SDG 12: Ensure sustainable consumption and production patterns
Abstract [en]

This chapter focuses on servicescape in the context of physical servicescape and digital servicescape. It also highlights service and digital service. Within the framework of gamification, it is important to have an understanding for and knowledge of what is of importance when developing and providing services delivered in servicescapes, physical or digital, to customers. Hence, the focus also lies on co-creation between the three main stakeholders, the developer, the provider, and the customer. Finally, the chapter contains some suggestions built on previous research on the group of young elderly (age group 60 – 75), but that can be beneficial when working with other target groups.

Place, publisher, year, edition, pages
Hershey: IGI Global, 2020. p. 1-23
National Category
Business Administration
Research subject
Economy, Marketing
Identifiers
URN: urn:nbn:se:lnu:diva-105121DOI: 10.4018/978-1-7998-1970-7.ch001ISBN: 9781799819714 (print)ISBN: 9781799819707 (print)ISBN: 9781799819721 (electronic)OAI: oai:DiVA.org:lnu-105121DiVA, id: diva2:1569405
Available from: 2021-06-19 Created: 2021-06-19 Last updated: 2021-08-03Bibliographically approved

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Allmér, Hans

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  • apa
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  • de-DE
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  • Other locale
More languages
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  • asciidoc
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